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NPS
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Brand Page
Digital Realty Trust
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About Digital Realty Trust's Brand
Brand at a Glance
66%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Digital Realty Trust NPS
Digital Realty Trust's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Digital Realty Trust's customers would recommend using the product based on a scale of -100 to 100.
Digital Realty Trust Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Digital Realty Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 25 | Feb 2021 | 25 |
Mar 2021 0 | Mar 2021 | 0 |
Jul 2021 -17 | Jul 2021 | -17 |
Mar 2022 -1 | Mar 2022 | -1 |
Aug 2022 13 | Aug 2022 | 13 |
May 2023 0 | May 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Mar 2024 17 | Mar 2024 | 17 |
Jul 2024 8 | Jul 2024 | 8 |
Jan 2025 -1 | Jan 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Realty Trust Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Digital Realty Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Realty Trust Product Quality
3.1/5
Digital Realty Trust has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Digital Realty Trust Product Information
Digital Realty Trust’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.digitalrealty.com
- Company Size
- 501-1,000 Employees
Digital Realty Trust Pricing
Digital Realty Trust ROI & Value For Money
3.1/5
Digital Realty Trust has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Digital Realty Trust Customer Satisfaction (CSAT)
Digital Realty Trust Customer Satisfaction (CSAT) Score
67 / 100
Digital Realty Trust has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Realty Trust Customer Service
3.2/5
Digital Realty Trust has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Digital Realty Trust's Customer Service
Website
http://www.digitalrealty.com
Digital Realty Trust as an Employer
4.3/5
Digital Realty Trust has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Digital Realty Trust scored a 0 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Realty Trust would recommend the brand to a friend. ENPS measures how likely Digital Realty Trust employees would recommend working at Digital Realty Trust to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
