20
NPS
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Coresite
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About Coresite's Brand
CoreSite delivers flexible, scalable and customer-focused data center and interconnection services that facilitate the growth of companies.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Coresite NPS
Coresite's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Coresite's customers would recommend using the product based on a scale of -100 to 100.
Coresite Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Coresite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Nov 2020 0 | Nov 2020 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
Apr 2024 0 | Apr 2024 | 0 |
Mar 2025 20 | Mar 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coresite Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Coresite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coresite Product Quality
3.4/5
Coresite has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Coresite's overall Product Quality score rated by its users and customers.
Coresite Product Information
Coresite’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.coresite.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Enterprise
SaaS
Coresite Pricing
Coresite ROI & Value For Money
3.4/5
Coresite has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Coresite Customer Satisfaction (CSAT)
Coresite Customer Satisfaction (CSAT) Score
50 / 100
Coresite has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coresite Customer Service
3.4/5
Coresite has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Coresite's Customer Service
Address
1050 17th Street, Suite 800, Denver, CO
Website
http://www.coresite.com
Phone Number
303-405-1000
Coresite as an Employer
3.9/5
Coresite has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Coresite scored a 20 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Coresite would recommend the brand to a friend. ENPS measures how likely Coresite employees would recommend working at Coresite to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
