17
NPS
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Rackspace Technology is ranked #194 in Tech Brands
Rackspace Technology is ranked #194 in Tech Brands
About Rackspace Technology's Brand
We are the multicloud solutions experts. Our technical acumen with the world’s leading technologies and multicloud environments — across your applications, data and security — enables you to grow your business, increase efficiency and deliver the future. Rackspace Technology’s brand is ranked #584 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Rackspace Technology. When compared to other organizations within the Tech industry, Rackspace Technology is ranked #194. Among its major competitors, Rackspace Technology is ranked in 6th place for NPS while Accenture (Global) is 1st, and Sirius Computer Solutions is 2nd.Their current market cap is $444.14M
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Rackspace Technology CMO
Rackspace Technology Ranking
- #194 in Tech
- #3 / 4 of its competitors
Rackspace Technology NPS
Rackspace Technology's Net Promoter Score (NPS) is a 17 with 52% Promoters, 13% Passives, and 35% Detractors. Net Promoter Score tracks whether Rackspace Technology's customers would recommend using the product based on a scale of -100 to 100.
Rackspace Technology Overall NPS
| 52% | Promoters |
|---|---|
| 13% | Passives |
| 35% | Detractors |
Rackspace Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 48 | Apr 2021 | 48 |
May 2021 47 | May 2021 | 47 |
Jul 2021 42 | Jul 2021 | 42 |
Aug 2021 42 | Aug 2021 | 42 |
Sep 2021 35 | Sep 2021 | 35 |
Nov 2021 28 | Nov 2021 | 28 |
Dec 2021 23 | Dec 2021 | 23 |
Sep 2022 24 | Sep 2022 | 24 |
Dec 2022 22 | Dec 2022 | 22 |
Feb 2023 20 | Feb 2023 | 20 |
Jun 2023 15 | Jun 2023 | 15 |
Apr 2024 17 | Apr 2024 | 17 |
How Other Brands Compare
Rackspace Technology is ranked third for NPS among its competitors. IBM and Accenture come in first and second, with Cognizant Technology Solutions coming in at #4. Among those competitors, it is the lowest valued company behind Accenture.
 Rackspace Technology |  IBM |  Accenture |  Cognizant Technology Solutions | |
| Global Ranking | #584 | #106 | #124 | #423 |
| NPS | 17 | 26 | 20 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $444.14M | $119.05B | $168.12B | $26.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rackspace Technology NPS by Gender
Rackspace Technology's NPS was rated 0 by Male customers on Comparably.
Male
0
Rackspace Technology's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Rackspace Technology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Rackspace Technology NPS by Ethnicity
Rackspace Technology's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Rackspace Technology NPS by Age
Rackspace Technology's NPS was rated 34 points by customers ages 36-40 on Comparably.
Rackspace Technology NPS by Usage
Rackspace Technology's NPS was rated the highest by customers who have used Rackspace Technology's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Rackspace Technology NPS vs. Competitors
Compared to its competitors, Rackspace Technology's NPS is rated right above Cognizant Technology Solutions, and is preceded by Accenture.
| COMPANY | NPS Score | |
|---|---|---|
 | Accenture (Global) | 28 |
 | Sirius Computer Solutions | 28 |
 | Virtusa | 27 |
| IBM | 26 |
| Accenture | 20 |
| Rackspace Technology | 17 |
| Cognizant Technology Solutions | 5 |
 | DXC Technology | -10 |
Rackspace Technology NPS vs Companies in Tech
In the Tech industry, Rackspace Technology's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Zoom Video Communications | 44 |
 | Netflix | 43 |
 | 42 | |
 | ROBLOX | 38 |
 | Peloton | 31 |
| Rackspace Technology | 17 |
Rackspace Technology Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Rackspace Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rackspace Technology Customer Loyalty Score by Gender
Rackspace Technology's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Rackspace Technology Customer Loyalty Score by Ethnicity
Rackspace Technology's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rackspace Technology.
70
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Rackspace Technology Customer Loyalty Score by Usage
Rackspace Technology's Customer Loyalty score was rated 100% by customers who have used Rackspace Technology's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Rackspace Technology Customer Loyalty Score by Industry
Rackspace Technology's Customer Loyalty score was rated 100% by Tech industry customers.
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Rackspace Technology Customer Loyalty vs. Competitors
Compared to its competitors, Rackspace Technology's Customer Loyalty score is rated right above DXC Technology, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Virtusa | 85% |
| Cognizant Technology Solutions | 82% |
| IBM | 79% |
| Accenture (Global) | 75% |
| Accenture | 71% |
| Rackspace Technology | 71% |
| DXC Technology | 71% |
| Sirius Computer Solutions | 68% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Rackspace Technology's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| 87% | |
| Spotify | 87% |
| Apple | 86% |
| Zoom Video Communications | 84% |
| Peloton | 82% |
| Rackspace Technology | 71% |
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Rackspace Technology Product Quality
3.7/5
Rackspace Technology has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Rackspace Technology Product Information
Rackspace Technology serves markets in the United States and Canada. Rackspace Technology supports Web devices and offers products for medium and large sized businesses.
Rackspace Technology’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Rackspace Technology's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Rackspace Technology the lowest at 3.
- Website
- https://www.rackspace.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Languages Supported
English
Product Type
Email Marketing Software
Email Management Software
Email Verification Tools Software
Quick Insights into Rackspace Technology Product Quality
Rackspace Technology's Product Quality score was rated highest by customers who have used Rackspace Technology's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked Rackspace Technology Product Quality the Highest
Ranked Rackspace Technology Product Quality the Lowest
Rackspace Technology Product Quality Score by Gender
Rackspace Technology's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Rackspace Technology Product Quality Score by Ethnicity
Rackspace Technology's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rackspace Technology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Rackspace Technology Product Quality Score by Usage
Rackspace Technology's Product Quality score was rated the highest by customers who have used Rackspace Technology's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Rackspace Technology Product Quality Score by Industry
Rackspace Technology's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Utilities industry customers.
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Rackspace Technology Product Quality vs. Competitors
Compared to its competitors, Rackspace Technology's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Virtusa | 4/5 |
| Accenture (Global) | 3.9/5 |
| IBM | 3.8/5 |
| Accenture | 3.7/5 |
| Rackspace Technology | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| DXC Technology | 2.9/5 |
| Sirius Computer Solutions | 2.7/5 |
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Product Quality for Other Tech Brands
In the Tech industry, Rackspace Technology's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| 4.1/5 | |
| Peloton | 4/5 |
| ROBLOX | 4/5 |
| Rackspace Technology | 3.7/5 |
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Rackspace Technology Pricing
Rackspace Technology ROI & Value For Money
3.4/5
Rackspace Technology has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Rackspace Technology Pricing Plans
Rackspace Technology has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Rackspace Technology?
Medium Businesses
Large Enterprises
Quick Insights into Rackspace Technology ROI
Rackspace Technology's ROI score was rated highest by customers who have used Rackspace Technology's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Rackspace Technology ROI the Highest
Ranked Rackspace Technology ROI the Lowest
Rackspace Technology ROI Score by Gender
Rackspace Technology's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Rackspace Technology ROI Score by Ethnicity
Rackspace Technology's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Rackspace Technology ROI Score by Usage
Rackspace Technology's ROI score was rated the highest by customers who have used Rackspace Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Rackspace Technology ROI Score by Industry
Rackspace Technology's ROI score was rated 3.3 stars by Tech industry customers.
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Rackspace Technology Pricing vs. Competitors
Compared to its competitors, Rackspace Technology's ROI score is rated right above DXC Technology, and is preceded by Cognizant Technology Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Virtusa | 3.9/5 |
| Accenture (Global) | 3.8/5 |
| IBM | 3.8/5 |
| Sirius Computer Solutions | 3.7/5 |
| Accenture | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Rackspace Technology | 3.4/5 |
| DXC Technology | 2.8/5 |
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ROI for Other Tech Brands
In the Tech industry, Rackspace Technology's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| ROBLOX | 3.8/5 |
| Rackspace Technology | 3.4/5 |
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Rackspace Technology Customer Satisfaction (CSAT)
Rackspace Technology Customer Satisfaction (CSAT) Score
61 / 100
Rackspace Technology has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
38%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rackspace Technology Customer Satisfaction
Rackspace Technology's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked Rackspace Technology Customer Satisfaction the Highest
Rackspace Technology Customer Satisfaction Score by Gender
Rackspace Technology's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Rackspace Technology Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Rackspace Technology's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Rackspace Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Rackspace Technology's Customer Satisfaction score is rated right above Sirius Computer Solutions, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Virtusa | 93% |
| Accenture (Global) | 77% |
| IBM | 76% |
| Accenture | 75% |
| Cognizant Technology Solutions | 64% |
| Rackspace Technology | 61% |
| Sirius Computer Solutions | 50% |
| DXC Technology | 48% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Rackspace Technology's Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| 81% | |
| Zoom Video Communications | 74% |
| ROBLOX | 73% |
| Peloton | 63% |
| Rackspace Technology | 61% |
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Rackspace Technology Customer Service
3.2/5
Rackspace Technology has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Rackspace Technology's Customer Service
Address
1 Fanatical Place, San Antonio, TX 78218
Website
https://www.rackspace.com/
Phone Number
1-800-961-2888
Rackspace Technology's Social Links
Quick Insights into Rackspace Technology Customer Service
Rackspace Technology's Customer Service score was rated highest by customers who have used Rackspace Technology's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Rackspace Technology Customer Service the Highest
Ranked Rackspace Technology Customer Service the Lowest
Rackspace Technology Customer Service Score by Gender
Rackspace Technology's Customer Service score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Rackspace Technology Customer Service Score by Ethnicity
Rackspace Technology's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rackspace Technology.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Rackspace Technology Customer Service Score by Usage
Rackspace Technology's Customer Service score was rated the highest by customers who have used Rackspace Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Rackspace Technology Customer Service Score by Industry
Rackspace Technology's Customer Service score was rated 2 stars by Tech industry customers.
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Rackspace Technology Customer Service vs. Competitors
Compared to its competitors, Rackspace Technology's Customer Service score is rated right above DXC Technology, and is preceded by Sirius Computer Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accenture (Global) | 4/5 |
| IBM | 3.9/5 |
| Virtusa | 3.9/5 |
| Accenture | 3.8/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Sirius Computer Solutions | 3.3/5 |
| Rackspace Technology | 3.2/5 |
| DXC Technology | 2.8/5 |
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Customer Service for Other Tech Brands
In the Tech industry, Rackspace Technology's Customer Service score is rated right below ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| 4/5 | |
| Zoom Video Communications | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| ROBLOX | 3.6/5 |
| Rackspace Technology | 3.2/5 |
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Rackspace Technology as an Employer
4.5/5
Rackspace Technology has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Rackspace Technology scored a 17 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Rackspace Technology would recommend the brand to a friend. ENPS measures how likely Rackspace Technology employees would recommend working at Rackspace Technology to a friend.
Net Promoter Score
17
NPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
Global Ranking Snapshot
Rackspace Technology is ranked #584 in the Global Top 100 Brands. It ranks just behind Phenom and just ahead of Irvine Company.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
582 |  | Insight Global |  | Bert Bean | Business and Consumer Services |
583 |  | Phenom |  | Mahe Bayireddi | Tech |
584 | | Rackspace Technology | | Amar Maletira | Tech |
585 |  | Irvine Company |  | Donald Bren | Business and Consumer Services |
586 |  | Exelon Corporation |  | Christopher Crane | Energy and Manufacturing |
587 |  | Infiniti |  | Johan De Nysschen | Automotive and Transportation |
588 |  | Booking.com |  | Glenn D. Fogel | Tech |
Tech Ranking Snapshot
Rackspace Technology is ranked #194 in the Tech Industry. It ranks just behind Phenom and just ahead of Infiniti.
| RANK | COMPANY | Location | |
|---|---|---|---|
192 |  | Land O' Lakes | Hills, MN |
193 | | Phenom | Ambler, PA |
194 | | Rackspace Technology | San Antonio, TX |
195 | | Infiniti | Dallas, TX |
196 | | Booking.com | Amsterdam |
197 |  | U.S. Cellular | Chicago, IL |
198 |  | New Relic | San Francisco, CA |
