-23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#102
Business and Consumer Services Brands
Brand Page
Irvine Company
Marketing or Exec? Claim Your Free Account
Irvine Company is ranked #102 in Business and Consumer Services Brands
Irvine Company is ranked #102 in Business and Consumer Services Brands
About Irvine Company's Brand
The Irvine Company(R) is a diversified, privately held real-estate investment company and master-planner. Irvine Company’s brand is ranked #585 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Irvine Company. When compared to other organizations within the Business and Consumer Services industry, Irvine Company is ranked #102. Among its major competitors, Irvine Company is ranked in 2nd place for NPS while CBRE is 1st, and Shea Homes is 3rd.
Brand at a Glance
74%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Irvine Company CMO
Irvine Company Ranking
- #585 in Global Best Brands
- #102 in Business and Consumer Services
- #2 / 4 of its competitors
Irvine Company NPS
Irvine Company's Net Promoter Score (NPS) is a -23 with 34% Promoters, 9% Passives, and 57% Detractors. Net Promoter Score tracks whether Irvine Company's customers would recommend using the product based on a scale of -100 to 100.
Irvine Company Overall NPS
| 34% | Promoters |
|---|---|
| 9% | Passives |
| 57% | Detractors |
Irvine Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -16 | Apr 2024 | -16 |
May 2024 -19 | May 2024 | -19 |
Jun 2024 -19 | Jun 2024 | -19 |
Jul 2024 -19 | Jul 2024 | -19 |
Sep 2024 -23 | Sep 2024 | -23 |
Nov 2024 -25 | Nov 2024 | -25 |
Dec 2024 -25 | Dec 2024 | -25 |
Feb 2025 -25 | Feb 2025 | -25 |
Aug 2025 -25 | Aug 2025 | -25 |
Oct 2025 -24 | Oct 2025 | -24 |
Dec 2025 -25 | Dec 2025 | -25 |
Jan 2026 -25 | Jan 2026 | -25 |
How Other Brands Compare
Irvine Company is ranked second for NPS among its competitors. CBRE and Shea Homes come in first and third, with Sares- Regis Group coming in at #4.
Irvine Company |  CBRE |  Sares- Regis Group |  Shea Homes | |
| Global Ranking | #585 | #267 | #- | #- |
| NPS | -23 | 17 | - | -26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $24.40B | $458.79M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Irvine Company NPS by Gender
Female customers rated Irvine Company's NPS 6 points higher than Male customers.
Male
-62
Irvine Company's NPS was rated -62 by Male customers on Comparably.
19%
Promoters
0%
Passives
81%
Detractors
Female
-56
Irvine Company's NPS was rated -56 by Female customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
Irvine Company NPS by Ethnicity
Irvine Company's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -20 | African American/Black | -20 |
Other -82 | Other | -82 |
Irvine Company NPS by Age
Irvine Company's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Irvine Company NPS by Usage
Irvine Company's NPS was rated the highest by customers who have used Irvine Company's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -82 | 2 to 5 Years | -82 |
5 to 10 Years -78 | 5 to 10 Years | -78 |
Over 10 Years 20 | Over 10 Years | 20 |
Irvine Company NPS vs. Competitors
Compared to its competitors, Irvine Company's NPS is rated right above Shea Homes, and is preceded by CBRE.
| COMPANY | NPS Score | |
|---|---|---|
| CBRE | 17 |
| Irvine Company | -23 |
| Shea Homes | -26 |
Irvine Company Customer Reviews
Out of the 5 Irvine Company customer reviews 2 were positive and 3 were constructive. Irvine Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Irvine Company Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Irvine Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Irvine Company Customer Loyalty Score by Gender
Male customers rated Irvine Company's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Irvine Company.
Male
78%
Yes
Female
69%
Yes
Irvine Company Customer Loyalty Score by Ethnicity
Irvine Company's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Irvine Company.
68
out of 100
Caucasian
78
out of 100
Hispanic or Latino
82
out of 100
African American/Black
75
out of 100
Other
Irvine Company Customer Loyalty Score by Age
Irvine Company's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Irvine Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 49% | 26-30 | 49% |
31-35 70% | 31-35 | 70% |
36-40 70% | 36-40 | 70% |
46-50 70% | 46-50 | 70% |
51-55 82% | 51-55 | 82% |
61-65 100% | 61-65 | 100% |
Irvine Company Customer Loyalty Score by Usage
Irvine Company's Customer Loyalty score was rated the highest by customers who have used Irvine Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Irvine Company Customer Loyalty Score by Industry
Irvine Company's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Irvine Company Customer Loyalty vs. Competitors
Compared to its competitors, Irvine Company's Customer Loyalty score is rated right above CBRE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Irvine Company | 74% |
| CBRE | 72% |
| Shea Homes | 69% |
Unlock Irvine Company Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Irvine Company's Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.
Unlock Irvine Company Customer Loyalty vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Irvine Company Product Quality
2.6/5
Irvine Company has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Irvine Company's overall Product Quality score rated by its users and customers.
Irvine Company Product Information
Irvine Company’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Irvine Company's product the highest. Reviewers from the Consulting industry rated Irvine Company the lowest at 1.5.
- Website
- http://www.irvinecompany.com
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Quick Insights into Irvine Company Product Quality
Irvine Company's Product Quality score was rated highest by customers who have used Irvine Company's products/services for Over 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Irvine Company's Product Quality.
Ranked Irvine Company Product Quality the Highest
Ranked Irvine Company Product Quality the Lowest
Irvine Company Product Quality Score by Gender
Male customers rated Irvine Company's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Irvine Company.
Male
2.1/5
Female
2/5
Irvine Company Product Quality Score by Ethnicity
Irvine Company's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Irvine Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.9 | African American/Black | 2.9 |
Other 1.5 | Other | 1.5 |
Irvine Company Product Quality Score by Age
Irvine Company's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Irvine Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 1.8 | 26-30 | 1.8 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.4 | 51-55 | 3.4 |
61-65 2.6 | 61-65 | 2.6 |
Irvine Company Product Quality Score by Usage
Irvine Company's Product Quality score was rated the highest by customers who have used Irvine Company's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Irvine Company Product Quality Score by Industry
Irvine Company's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Irvine Company Product Quality vs. Competitors
Compared to its competitors, Irvine Company's Product Quality score is rated right above Shea Homes, and is preceded by CBRE.
| COMPANY | Product Quality Score | |
|---|---|---|
| CBRE | 3.6/5 |
| Irvine Company | 2.6/5 |
| Shea Homes | 2.3/5 |
Unlock Irvine Company Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Irvine Company's Product Quality score is rated right above Allstate, and is preceded by T-Mobile.
Unlock Irvine Company Product Quality vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Irvine Company Pricing
Irvine Company ROI & Value For Money
2.5/5
Irvine Company has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Irvine Company's overall ROI score rated by its users and customers.
Irvine Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Consulting industry think that they had the lowest ROI from Irvine Company.
Quick Insights into Irvine Company ROI
Irvine Company's ROI score was rated highest by customers who have used Irvine Company's products/services for Over 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Irvine Company's ROI score.
Ranked Irvine Company ROI the Highest
Ranked Irvine Company ROI the Lowest
Irvine Company ROI Score by Gender
Female customers rated Irvine Company's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Irvine Company.
Male
1.7/5
Female
2.1/5
Irvine Company ROI Score by Ethnicity
Irvine Company's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Irvine Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Irvine Company ROI Score by Age
Irvine Company's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Irvine Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.9 | 26-30 | 1.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.5 | 51-55 | 3.5 |
61-65 2.6 | 61-65 | 2.6 |
Irvine Company ROI Score by Usage
Irvine Company's ROI score was rated the highest by customers who have used Irvine Company's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Irvine Company ROI Score by Industry
Irvine Company's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Irvine Company Pricing vs. Competitors
Compared to its competitors, Irvine Company's ROI score is rated right above Shea Homes, and is preceded by CBRE.
| COMPANY | Pricing Score | |
|---|---|---|
| CBRE | 3.5/5 |
| Irvine Company | 2.5/5 |
| Shea Homes | 2.4/5 |
Unlock Irvine Company ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Irvine Company's ROI score is rated right above Allstate, and is preceded by T-Mobile.
Unlock Irvine Company ROI vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Irvine Company Customer Satisfaction (CSAT)
Irvine Company Customer Satisfaction (CSAT) Score
41 / 100
Irvine Company has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
15%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Irvine Company Customer Satisfaction
Irvine Company's Customer Satisfaction score was rated highest by customers who have used Irvine Company's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Irvine Company's Customer Satisfaction.
Ranked Irvine Company Customer Satisfaction the Highest
Ranked Irvine Company Customer Satisfaction the Lowest
Irvine Company Customer Satisfaction Score by Gender
Female customers rated Irvine Company's Customer Satisfaction score 13 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Irvine Company.
14 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 13% | |
Very Dissatisfied | 53% |
27 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 59% |
Irvine Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Irvine Company's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Irvine Company.
21 / 100
Very Satisfied
14%
Satisfied
7%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
51%
CSAT according to Hispanic or Latino
Irvine Company's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Irvine Company.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Irvine Company's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Irvine Company.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Other
Irvine Company's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Irvine Company.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
82%
Irvine Company Customer Satisfaction Score by Age
Irvine Company's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Irvine Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 11% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 61-65 | 33% |
Irvine Company Customer Satisfaction Score by Usage
Irvine Company's Customer Satisfaction score was rated the highest by customers who have used Irvine Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Irvine Company Customer Satisfaction Score by Industry
Irvine Company's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Irvine Company Customer Satisfaction Score by Industry",
"text": "Irvine Company's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Irvine Company's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Irvine Company's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Irvine Company's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Irvine Company's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Irvine Company Customer Satisfaction vs. Competitors
Compared to its competitors, Irvine Company's Customer Satisfaction score is rated right above Shea Homes, and is preceded by CBRE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CBRE | 67% |
| Irvine Company | 41% |
| Shea Homes | 17% |
Unlock Irvine Company Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Irvine Company's Customer Satisfaction score is rated right above Allstate, and is preceded by T-Mobile.
Unlock Irvine Company Customer Satisfaction vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Irvine Company Customer Service
2.5/5
Irvine Company has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Irvine Company's overall Customer Service score rated by its users and customers.
About Irvine Company's Customer Service
Address
550 Newport Center Drive, Newport Beach, CA 92660
Website
http://www.irvinecompany.com
Phone Number
949.720.2000
Irvine Company's Social Links
Quick Insights into Irvine Company Customer Service
Irvine Company's Customer Service score was rated highest by customers who have used Irvine Company's products/services for Over 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Irvine Company's Customer Service score.
Ranked Irvine Company Customer Service the Highest
Ranked Irvine Company Customer Service the Lowest
Irvine Company Customer Service Score by Gender
Female customers rated Irvine Company's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Irvine Company.
Male
1.6/5
Female
1.9/5
Irvine Company Customer Service Score by Ethnicity
Irvine Company's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Irvine Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 1.5 | Other | 1.5 |
Irvine Company Customer Service Score by Age
Irvine Company's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Irvine Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.5 | 51-55 | 3.5 |
61-65 2.5 | 61-65 | 2.5 |
Irvine Company Customer Service Score by Usage
Irvine Company's Customer Service score was rated the highest by customers who have used Irvine Company's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Irvine Company Customer Service Score by Industry
Irvine Company's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Irvine Company Customer Service vs. Competitors
Compared to its competitors, Irvine Company's Customer Service score is rated right above Shea Homes, and is preceded by CBRE.
| COMPANY | Customer Service Score | |
|---|---|---|
| CBRE | 3.7/5 |
| Irvine Company | 2.5/5 |
| Shea Homes | 2.4/5 |
Unlock Irvine Company Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Irvine Company's Customer Service score is rated right above Allstate, and is preceded by T-Mobile.
Unlock Irvine Company Customer Service vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Irvine Company Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Irvine Company as an Employer
4.3/5
Irvine Company has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Irvine Company scored a -23 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Irvine Company would recommend the brand to a friend. ENPS measures how likely Irvine Company employees would recommend working at Irvine Company to a friend.
Net Promoter Score
-23
NPS Score
| 34% | Promoters |
|---|---|
| 9% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 51% | Promoters |
|---|---|
| 13% | Passive |
| 36% | Detractors |
Global Ranking Snapshot
Irvine Company is ranked #585 in the Global Top 100 Brands. It ranks just behind Rackspace Technology and just ahead of Exelon Corporation.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
583 |  | Phenom |  | Mahe Bayireddi | Tech |
584 |  | Rackspace Technology |  | Amar Maletira | Tech |
585 | | Irvine Company | | Donald Bren | Business and Consumer Services |
586 |  | Exelon Corporation |  | Christopher Crane | Energy and Manufacturing |
587 |  | Infiniti |  | Johan De Nysschen | Automotive and Transportation |
588 |  | Booking.com |  | Glenn D. Fogel | Tech |
589 |  | Specialized Bicycle Components |  | Mike Sinyard | Retail |
Business and Consumer Services Ranking Snapshot
Irvine Company is ranked #102 in the Business and Consumer Services Industry. It ranks just behind Rackspace Technology and just ahead of New Relic.
| RANK | COMPANY | Location | |
|---|---|---|---|
100 |  | Insight Global | Atlanta, GA |
101 | | Rackspace Technology | San Antonio, TX |
102 | | Irvine Company | Newport Beach, CA |
103 |  | New Relic | San Francisco, CA |
104 |  | Kelly | Troy, MI |
105 |  | Clean Harbors | Norwell, MA |
106 |  | Builders FirstSource | Irving, TX |
