-26
NPS
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Brand Page
Shea Homes
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About Shea Homes' Brand
Brand at a Glance
69%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Shea Homes NPS
Shea Homes's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Shea Homes's customers would recommend using the product based on a scale of -100 to 100.
Shea Homes Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Shea Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Oct 2023 -50 | Oct 2023 | -50 |
Jan 2024 -20 | Jan 2024 | -20 |
May 2024 0 | May 2024 | 0 |
Mar 2025 -15 | Mar 2025 | -15 |
Jun 2025 -25 | Jun 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shea Homes Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Shea Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shea Homes Product Quality
2.3/5
Shea Homes has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Shea Homes' overall Product Quality score rated by its users and customers.
Shea Homes Product Information
Shea Homes’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.sheahomes.com
Shea Homes Pricing
Shea Homes ROI & Value For Money
2.4/5
Shea Homes has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shea Homes' overall ROI score rated by its users and customers.
Shea Homes Customer Satisfaction (CSAT)
Shea Homes Customer Satisfaction (CSAT) Score
17 / 100
Shea Homes has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shea Homes Customer Service
2.4/5
Shea Homes has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shea Homes' overall Customer Service score rated by its users and customers.
About Shea Homes's Customer Service
Website
http://www.sheahomes.com
Shea Homes as an Employer
3.4/5
Shea Homes has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Shea Homes scored a -26 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Shea Homes would recommend the brand to a friend. ENPS measures how likely Shea Homes employees would recommend working at Shea Homes to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
