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Infiniti is
Ranked
#31
in
Automotive and Transportation Brands
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Infiniti
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Infiniti is ranked #31 in Automotive and Transportation Brands

About Infiniti's Brand

Infiniti is a motor company that offers a range of premium automobiles. Infiniti’s brand is ranked #587 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Infiniti. When compared to other organizations within the Automotive and Transportation industry, Infiniti is ranked #31. Among its major competitors, Infiniti is ranked in 4th place for NPS while Audi is 1st, and Nissan is 2nd.Their current valuation is $294.28M

Brand at a Glance

70%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
Infiniti CMO
  Infiniti CMO

Bob Welby

Bob Welby serves as the Director, Chief Marketing Manager, Pricing & Incentives of Infiniti Motor Company Ltd.. Bob started at Infiniti Motor Company Ltd. in May of 2017. Bob currently resides in Greater Nashville Area, TN.

Infiniti Ranking

Infiniti NPS

Infiniti's Net Promoter Score (NPS) is a -45 with 23% Promoters, 9% Passives, and 68% Detractors. Net Promoter Score tracks whether Infiniti's customers would recommend using the product based on a scale of -100 to 100.

Infiniti Overall NPS

-45
NPS
23%Promoters
9%Passives
68%Detractors
Infiniti Overall NPS

Infiniti NPS Trend

-100
-50
0
50
100
Apr 2021
12
Apr 202112
Jun 2021
22
Jun 202122
Jul 2021
18
Jul 202118
Aug 2021
6
Aug 20216
Oct 2021
13
Oct 202113
Dec 2021
-9
Dec 2021-9
Jan 2022
-20
Jan 2022-20
Feb 2022
-32
Feb 2022-32
Mar 2022
-37
Mar 2022-37
Apr 2022
-44
Apr 2022-44
May 2022
-47
May 2022-47
Jun 2022
-46
Jun 2022-46

How Other Brands Compare

Infiniti is ranked #4 for NPS among its competitors. Audi and Nissan come in first and second, with Lexus coming in at third. Among those competitors, it is the lowest valued company behind Lexus.

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Infiniti's Logo
Infiniti
Audi's Logo
Audi
Lexus' Logo
Lexus
Nissan's Logo
Nissan
Global Ranking#587#37#212#668
NPS-4543-18-14
Social Sentiment Calculated by analyzing social media and other online mentions---Neutral
Valuation Updated every 24 hours for public companies$294.28M$1.38B$250.52B$13.42B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Infiniti NPS by Gender

Female customers rated Infiniti's NPS 9 points higher than Male customers.

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Male

-84

Infiniti's NPS was rated -84 by Male customers on Comparably.

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8%
Promoters
0%
Passives
92%
Detractors

Female

-75

Infiniti's NPS was rated -75 by Female customers on Comparably.

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8%
Promoters
9%
Passives
83%
Detractors

Infiniti NPS by Ethnicity

Infiniti's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

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-100
-50
0
50
100
Caucasian
-82
Caucasian-82
Other
-72
Other-72

Infiniti NPS by Age

Infiniti's NPS was rated -80 points by customers ages 51-55 on Comparably.

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0
20
40
60
80
100
Promoters
0%
Passives
20%
Detractors
80%
51-550%20%80%

Infiniti NPS by Usage

Infiniti's NPS was rated the highest by customers who have used Infiniti's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
-63
Less than 1 Year-63
2 to 5 Years
-80
2 to 5 Years-80
Over 10 Years
-100
Over 10 Years-100

Infiniti NPS vs. Competitors

Compared to its competitors, Infiniti's NPS is rated right above American Honda Motor, and is preceded by Lexus.

COMPANYNPS Score
Audi
43
Qwinix
N/A
Nissan
-14
Lexus
-18
Infiniti
-45
American Honda Motor
-50

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Audi's Logo
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American Honda Motor's Logo

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Infiniti NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Infiniti's NPS is rated right below FedEx.

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Infiniti's Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
Tesla Motors' Logo
BMW Group's Logo
FedEx's Logo

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Infiniti Customer Reviews

Out of the 11 Infiniti customer reviews 0 were positive and 11 were constructive. Infiniti customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Build quality vehicles and stand behind them. They have faulty transmissions and only fix those models when they're sued even though the same part exists in several other models.
Review from Male / Caucasian / 51-55
What can this brand most improve?
Service of Vehicles. I bought an Infiniti, financed through Infiniti and Infiniti Service cannot fix my car.
Review from Dallas, TX / Female / Other / 41-45Posted a month ago
What can this brand most improve?
Do the repairs they said they would do
Review from Dallas, TX / Female / African American/Black / 56-60
What can this brand most improve?
the worst experience in a car dealership EVER
Review from Dallas, TX / Female / Other / 51-55
What can this brand most improve?
Your company ridicules children learning music
Review from Dallas, TX / Male / Other / 61-65

Infiniti Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Infiniti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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70
70%
30
30%
Infiniti Customer Loyalty

Infiniti Customer Loyalty Score by Gender

Female customers rated Infiniti's Customer Loyalty score 8% higher than Male customers.

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Male
70%
Yes
Female
78%
Yes

Infiniti Customer Loyalty Score by Ethnicity

Infiniti's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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59
out of 100
Caucasian
87
out of 100
Other

Infiniti Customer Loyalty Score by Age

Infiniti's Customer Loyalty score was rated 82% by customers ages 51-55 on Comparably.

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0
20%
40%
60%
80%
100%
51-55
82%
51-5582%

Infiniti Customer Loyalty Score by Usage

Infiniti's Customer Loyalty score was rated the highest by customers who have used Infiniti's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
44%
2 to 5 Years
100%
Over 10 Years
100%

Infiniti Customer Loyalty vs. Competitors

Compared to its competitors, Infiniti's Customer Loyalty score is rated right above Qwinix, and is preceded by Nissan.

COMPANYCustomer Loyalty Score
Lexus87%
Audi84%
American Honda Motor77%
Nissan76%
Infiniti70%
QwinixN/A

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Lexus' Logo
Audi's Logo
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Nissan's Logo
Qwinix's Logo

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Infiniti's Customer Loyalty score is rated right below FedEx.

COMPANYCustomer Loyalty Score
Honda89%
Mercedes-Benz USA85%
Audi84%
Toyota83%
Porsche82%
Tesla Motors80%
BMW Group80%
FedEx75%
Infiniti70%

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Infiniti Product Quality

2/5

Infiniti has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.

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Infiniti Product Information

Infiniti’s product quality score is a 2 out of 5 as rated by its users and customers.

Industry

Tech
Travel

Quick Insights into Infiniti Product Quality

Infiniti's Product Quality score was rated highest by customers who have used Infiniti's products/services for 2 to 5 Years, and rated lowest by customers who have used Infiniti's products/services for Over 10 Years.

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Ranked Infiniti Product Quality the Highest

2 to 5 Years
2.3
51-55
1.5
Caucasian
1.5

Ranked Infiniti Product Quality the Lowest

Male
1.5
Other
1.5
Over 10 Years
1.5

Infiniti Product Quality Score by Gender

Infiniti's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Infiniti Product Quality Score by Ethnicity

Infiniti's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

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0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Other
1.5
Other1.5

Infiniti Product Quality Score by Age

Infiniti's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.

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0
1
2
3
4
5
51-55
1.5
51-551.5

Infiniti Product Quality Score by Usage

Infiniti's Product Quality score was rated the highest by customers who have used Infiniti's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
1.5
2 to 5 Years
2.3
Over 10 Years
1.5

Infiniti Product Quality vs. Competitors

Compared to its competitors, Infiniti's Product Quality score is rated right above Qwinix, and is preceded by American Honda Motor.

COMPANYProduct Quality Score
Audi4.1/5
Nissan3/5
Lexus2.8/5
American Honda Motor2.2/5
Infiniti2/5
QwinixN/A

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Audi's Logo
Nissan's Logo
Lexus' Logo
American Honda Motor's Logo
Qwinix's Logo

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Infiniti's Product Quality score is rated right below FedEx.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
BMW Group4.2/5
Audi4.1/5
Tesla Motors4.1/5
FedEx3.8/5
Infiniti2/5

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Infiniti Pricing

Infiniti ROI & Value For Money

1.9/5

Infiniti has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.

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Quick Insights into Infiniti ROI

Infiniti's ROI score was rated highest by customers who have used Infiniti's products/services for 2 to 5 Years, and rated lowest by customers who have used Infiniti's products/services for Over 10 Years.

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Ranked Infiniti ROI the Highest

2 to 5 Years
1.7
51-55
1.5
Caucasian
1.5

Ranked Infiniti ROI the Lowest

Male
1.5
Other
1.5
Over 10 Years
1.5

Infiniti ROI Score by Gender

Infiniti's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Infiniti ROI Score by Ethnicity

Infiniti's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

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0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Other
1.5
Other1.5

Infiniti ROI Score by Age

Infiniti's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.

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0
1
2
3
4
5
51-55
1.5
51-551.5

Infiniti ROI Score by Usage

Infiniti's ROI score was rated the highest by customers who have used Infiniti's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
1.5
2 to 5 Years
1.7
Over 10 Years
1.5

Infiniti Pricing vs. Competitors

Compared to its competitors, Infiniti's ROI score is rated right above Qwinix, and is preceded by American Honda Motor.

COMPANYPricing Score
Audi3.9/5
Nissan2.9/5
Lexus2.7/5
American Honda Motor2.3/5
Infiniti1.9/5
QwinixN/A

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Audi's Logo
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Qwinix's Logo

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Infiniti's ROI score is rated right below FedEx.

COMPANYPricing Score
Porsche4.2/5
Mercedes-Benz USA4.1/5
Toyota4.1/5
Tesla Motors4.1/5
Honda4/5
Audi3.9/5
BMW Group3.9/5
FedEx3.6/5
Infiniti1.9/5

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Infiniti Customer Satisfaction (CSAT)

Infiniti Customer Satisfaction (CSAT) Score

20 / 100

Infiniti has an overall Customer Satisfaction score of 20 rated by its users and customers.

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Very Satisfied17%
Satisfied3%
Neither Satisfied nor Dissatisfied0%
Dissatisfied13%
Very Dissatisfied67%
Very Satisfied
17%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
67%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Infiniti Customer Satisfaction

Infiniti's Customer Satisfaction score was rated highest by customers who have used Infiniti's products/services for Over 10 Years, and rated lowest by customers who have used Infiniti's products/services for 2 to 5 Years.

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Ranked Infiniti Customer Satisfaction the Highest

Over 10 Years
20%
Other
17%
Female
11%

Ranked Infiniti Customer Satisfaction the Lowest

Caucasian
10%
Male
9%
2 to 5 Years
0%

Infiniti Customer Satisfaction Score by Gender

Female customers rated Infiniti's Customer Satisfaction score 2 points higher than Male customers.

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9 / 100
Male
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
82%
11 / 100
Female
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%

Infiniti Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Infiniti's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.

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10 / 100
Very Satisfied10%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied10%
Very Dissatisfied80%
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
80%

CSAT according to Other

Infiniti's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.

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17 / 100
Very Satisfied17%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied83%
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%

Infiniti Customer Satisfaction Score by Age

Infiniti's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.

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0
20
40
60
80
100
51-55 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
51-550%

Infiniti Customer Satisfaction Score by Usage

Infiniti's Customer Satisfaction score was rated the highest by customers who have used Infiniti's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
17
2 to 5 Years
0
Over 10 Years
20

Infiniti Customer Satisfaction vs. Competitors

Compared to its competitors, Infiniti's Customer Satisfaction score is rated right above American Honda Motor, and is preceded by Lexus.

COMPANYCustomer Satisfaction (CSAT) Score
Audi81%
Nissan37%
Lexus26%
Infiniti20%
American Honda Motor15%
Qwinix0%

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Qwinix's Logo

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Infiniti's Customer Satisfaction score is rated right below FedEx.

COMPANYCustomer Satisfaction (CSAT) Score
Porsche87%
Toyota87%
Mercedes-Benz USA86%
Honda85%
Audi81%
BMW Group81%
Tesla Motors78%
FedEx74%
Infiniti20%

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Infiniti Customer Service

2/5

Infiniti has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.

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About Infiniti's Customer Service

Address

Dallas, TX 75217-4513


Website

http://www.infinitiusa.com/

Quick Insights into Infiniti Customer Service

Infiniti's Customer Service score was rated highest by customers who have used Infiniti's products/services for 2 to 5 Years, and rated lowest by customers who have used Infiniti's products/services for Over 10 Years.

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Ranked Infiniti Customer Service the Highest

2 to 5 Years
2.1
Other
1.7
51-55
1.5

Ranked Infiniti Customer Service the Lowest

Caucasian
1.5
Male
1.5
Over 10 Years
1.5

Infiniti Customer Service Score by Gender

Infiniti's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Infiniti Customer Service Score by Ethnicity

Infiniti's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
1.5
Caucasian1.5
Other
1.7
Other1.7

Infiniti Customer Service Score by Age

Infiniti's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.

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0
20
40
60
80
100
51-55
1.5
51-551.5

Infiniti Customer Service Score by Usage

Infiniti's Customer Service score was rated the highest by customers who have used Infiniti's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
1.5
2 to 5 Years
2.1
Over 10 Years
1.5

Infiniti Customer Service vs. Competitors

Compared to its competitors, Infiniti's Customer Service score is rated right above American Honda Motor, and is preceded by Lexus.

COMPANYCustomer Service Score
Audi4/5
Nissan2.8/5
Lexus2.3/5
Infiniti2/5
American Honda Motor2/5
QwinixN/A

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Infiniti's Logo
VS
Audi's Logo
Nissan's Logo
Lexus' Logo
American Honda Motor's Logo
Qwinix's Logo

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Infiniti's Customer Service score is rated right below FedEx.

COMPANYCustomer Service Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Toyota4.1/5
BMW Group4.1/5
Tesla Motors4/5
Honda4/5
Audi4/5
FedEx3.7/5
Infiniti2/5

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Infiniti's Logo
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Mercedes-Benz USA's Logo
Toyota's Logo
BMW Group's Logo
Tesla Motors' Logo
Honda's Logo
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Infiniti as an Employer

4.2/5

Infiniti has a 4.2/5 stars for its overall company culture rated by their employees

  Infiniti CEO
top
15%
CEO of Infiniti

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Infiniti scored a -45 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Infiniti would recommend the brand to a friend. ENPS measures how likely Infiniti employees would recommend working at Infiniti to a friend.

Net Promoter Score

-45
NPS Score
23%Promoters
9%Passive
68%Detractors

Employee Net Promoter Score

28
eNPS Score
64%Promoters
0%Passive
36%Detractors

Global Ranking Snapshot

Infiniti is ranked #587 in the Global Top 100 Brands. It ranks just behind Exelon Corporation and just ahead of Booking.com.

RANKCOMPANYCEOINDUSTRY
585
Irvine Company  Irvine Company CEO
Donald Bren
Business and Consumer Services
586
Exelon Corporation  Exelon Corporation CEO
Christopher Crane
Energy and Manufacturing
587
Infiniti  Infiniti CEO
Johan De Nysschen
Automotive and Transportation
588
Booking.com  Booking.com CEO
Glenn D. Fogel
Tech
589
Specialized Bicycle Components  Specialized Bicycle Components CEO
Mike Sinyard
Retail
590
Hobby Lobby  Hobby Lobby CEO
David Green
Retail
591
U.S. Cellular  U.S. Cellular CEO
Kenneth Meyers
Tech

Automotive and Transportation Ranking Snapshot

Infiniti is ranked #31 in the Automotive and Transportation Industry. It ranks just behind Jb hunt and just ahead of Raytheon Technologies.

RANKCOMPANYLocation
29
BAE Systems
Falls Church, VA
30
Jb hunt
Lowell, AR
31
Infiniti
Dallas, TX
32
Raytheon Technologies
Waltham, MA
33
Nissan
Smyrna, TN
34
Rolls-Royce
London, MN
35
Cummins Inc.
Columbus, IN