-45
NPS
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Ranked
#31
Automotive and Transportation Brands
Brand Page
Infiniti
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Infiniti is ranked #31 in Automotive and Transportation Brands
Infiniti is ranked #31 in Automotive and Transportation Brands
About Infiniti's Brand
Infiniti is a motor company that offers a range of premium automobiles. Infiniti’s brand is ranked #587 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Infiniti. When compared to other organizations within the Automotive and Transportation industry, Infiniti is ranked #31. Among its major competitors, Infiniti is ranked in 4th place for NPS while Audi is 1st, and Nissan is 2nd.Their current valuation is $294.28M
Brand at a Glance
70%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
Infiniti CMO
Bob Welby
Bob Welby serves as the Director, Chief Marketing Manager, Pricing & Incentives of Infiniti Motor Company Ltd.. Bob started at Infiniti Motor Company Ltd. in May of 2017. Bob currently resides in Greater Nashville Area, TN.
Infiniti Ranking
- #587 in Global Best Brands
- #31 in Automotive and Transportation
- #4 / 4 of its competitors
Infiniti NPS
Infiniti's Net Promoter Score (NPS) is a -45 with 23% Promoters, 9% Passives, and 68% Detractors. Net Promoter Score tracks whether Infiniti's customers would recommend using the product based on a scale of -100 to 100.
Infiniti Overall NPS
| 23% | Promoters |
|---|---|
| 9% | Passives |
| 68% | Detractors |
Infiniti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 12 | Apr 2021 | 12 |
Jun 2021 22 | Jun 2021 | 22 |
Jul 2021 18 | Jul 2021 | 18 |
Aug 2021 6 | Aug 2021 | 6 |
Oct 2021 13 | Oct 2021 | 13 |
Dec 2021 -9 | Dec 2021 | -9 |
Jan 2022 -20 | Jan 2022 | -20 |
Feb 2022 -32 | Feb 2022 | -32 |
Mar 2022 -37 | Mar 2022 | -37 |
Apr 2022 -44 | Apr 2022 | -44 |
May 2022 -47 | May 2022 | -47 |
Jun 2022 -46 | Jun 2022 | -46 |
How Other Brands Compare
Infiniti is ranked #4 for NPS among its competitors. Audi and Nissan come in first and second, with Lexus coming in at third. Among those competitors, it is the lowest valued company behind Lexus.
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What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infiniti NPS by Gender
Female customers rated Infiniti's NPS 9 points higher than Male customers.
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Male
-84
Infiniti's NPS was rated -84 by Male customers on Comparably.
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8%
Promoters
0%
Passives
92%
Detractors
Female
-75
Infiniti's NPS was rated -75 by Female customers on Comparably.
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8%
Promoters
9%
Passives
83%
Detractors
Infiniti NPS by Ethnicity
Infiniti's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Other -72 | Other | -72 |
Infiniti NPS by Age
Infiniti's NPS was rated -80 points by customers ages 51-55 on Comparably.
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Infiniti NPS by Usage
Infiniti's NPS was rated the highest by customers who have used Infiniti's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -63 | Less than 1 Year | -63 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
Over 10 Years -100 | Over 10 Years | -100 |
Infiniti NPS vs. Competitors
Compared to its competitors, Infiniti's NPS is rated right above American Honda Motor, and is preceded by Lexus.
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Infiniti NPS vs Companies in Automotive and Transportation
In the Automotive and Transportation industry, Infiniti's NPS is rated right below FedEx.
| COMPANY | NPS Score | |
|---|---|---|
 | Porsche | 65 |
 | Mercedes-Benz USA | 52 |
 | Toyota | 48 |
 | Honda | 43 |
| Audi | 43 |
 | Tesla Motors | 39 |
 | BMW Group | 37 |
 | FedEx | 29 |
| Infiniti | -45 |
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Infiniti Customer Reviews
Out of the 11 Infiniti customer reviews 0 were positive and 11 were constructive. Infiniti customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Infiniti Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Infiniti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Infiniti Customer Loyalty Score by Gender
Female customers rated Infiniti's Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
Infiniti Customer Loyalty Score by Ethnicity
Infiniti's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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59
out of 100
Caucasian
87
out of 100
Other
Infiniti Customer Loyalty Score by Age
Infiniti's Customer Loyalty score was rated 82% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 82% | 51-55 | 82% |
Infiniti Customer Loyalty Score by Usage
Infiniti's Customer Loyalty score was rated the highest by customers who have used Infiniti's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Infiniti Customer Loyalty vs. Competitors
Compared to its competitors, Infiniti's Customer Loyalty score is rated right above Qwinix, and is preceded by Nissan.
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Infiniti's Customer Loyalty score is rated right below FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 89% |
| Mercedes-Benz USA | 85% |
| Audi | 84% |
| Toyota | 83% |
| Porsche | 82% |
| Tesla Motors | 80% |
| BMW Group | 80% |
| FedEx | 75% |
| Infiniti | 70% |
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Infiniti Product Quality
2/5
Infiniti has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Infiniti Product Information
Infiniti’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.infinitiusa.com/
Industry
Tech
Travel
Quick Insights into Infiniti Product Quality
Infiniti's Product Quality score was rated highest by customers who have used Infiniti's products/services for 2 to 5 Years, and rated lowest by customers who have used Infiniti's products/services for Over 10 Years.
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Ranked Infiniti Product Quality the Highest
Ranked Infiniti Product Quality the Lowest
Infiniti Product Quality Score by Gender
Infiniti's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Infiniti Product Quality Score by Ethnicity
Infiniti's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Infiniti Product Quality Score by Age
Infiniti's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Infiniti Product Quality Score by Usage
Infiniti's Product Quality score was rated the highest by customers who have used Infiniti's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Infiniti Product Quality vs. Competitors
Compared to its competitors, Infiniti's Product Quality score is rated right above Qwinix, and is preceded by American Honda Motor.
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Infiniti's Product Quality score is rated right below FedEx.
| COMPANY | Product Quality Score | |
|---|---|---|
| Porsche | 4.4/5 |
| Mercedes-Benz USA | 4.3/5 |
| Honda | 4.3/5 |
| Toyota | 4.2/5 |
| BMW Group | 4.2/5 |
| Audi | 4.1/5 |
| Tesla Motors | 4.1/5 |
| FedEx | 3.8/5 |
| Infiniti | 2/5 |
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Infiniti Pricing
Infiniti ROI & Value For Money
1.9/5
Infiniti has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Infiniti ROI
Infiniti's ROI score was rated highest by customers who have used Infiniti's products/services for 2 to 5 Years, and rated lowest by customers who have used Infiniti's products/services for Over 10 Years.
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Ranked Infiniti ROI the Highest
Ranked Infiniti ROI the Lowest
Infiniti ROI Score by Gender
Infiniti's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Infiniti ROI Score by Ethnicity
Infiniti's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Infiniti ROI Score by Age
Infiniti's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Infiniti ROI Score by Usage
Infiniti's ROI score was rated the highest by customers who have used Infiniti's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Infiniti Pricing vs. Competitors
Compared to its competitors, Infiniti's ROI score is rated right above Qwinix, and is preceded by American Honda Motor.
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Infiniti's ROI score is rated right below FedEx.
| COMPANY | Pricing Score | |
|---|---|---|
| Porsche | 4.2/5 |
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla Motors | 4.1/5 |
| Honda | 4/5 |
| Audi | 3.9/5 |
| BMW Group | 3.9/5 |
| FedEx | 3.6/5 |
| Infiniti | 1.9/5 |
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Infiniti Customer Satisfaction (CSAT)
Infiniti Customer Satisfaction (CSAT) Score
20 / 100
Infiniti has an overall Customer Satisfaction score of 20 rated by its users and customers.
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Very Satisfied
17%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Infiniti Customer Satisfaction
Infiniti's Customer Satisfaction score was rated highest by customers who have used Infiniti's products/services for Over 10 Years, and rated lowest by customers who have used Infiniti's products/services for 2 to 5 Years.
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Ranked Infiniti Customer Satisfaction the Highest
Ranked Infiniti Customer Satisfaction the Lowest
Infiniti Customer Satisfaction Score by Gender
Female customers rated Infiniti's Customer Satisfaction score 2 points higher than Male customers.
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9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 82% |
11 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 78% |
Infiniti Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Infiniti's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
80%
CSAT according to Other
Infiniti's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
Infiniti Customer Satisfaction Score by Age
Infiniti's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Infiniti Customer Satisfaction Score by Usage
Infiniti's Customer Satisfaction score was rated the highest by customers who have used Infiniti's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Infiniti Customer Satisfaction vs. Competitors
Compared to its competitors, Infiniti's Customer Satisfaction score is rated right above American Honda Motor, and is preceded by Lexus.
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Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Infiniti's Customer Satisfaction score is rated right below FedEx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Porsche | 87% |
| Toyota | 87% |
| Mercedes-Benz USA | 86% |
| Honda | 85% |
| Audi | 81% |
| BMW Group | 81% |
| Tesla Motors | 78% |
| FedEx | 74% |
| Infiniti | 20% |
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Infiniti Customer Service
2/5
Infiniti has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Infiniti's Customer Service
Address
Dallas, TX 75217-4513
Website
http://www.infinitiusa.com/
Quick Insights into Infiniti Customer Service
Infiniti's Customer Service score was rated highest by customers who have used Infiniti's products/services for 2 to 5 Years, and rated lowest by customers who have used Infiniti's products/services for Over 10 Years.
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Ranked Infiniti Customer Service the Highest
Ranked Infiniti Customer Service the Lowest
Infiniti Customer Service Score by Gender
Infiniti's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Infiniti Customer Service Score by Ethnicity
Infiniti's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.7 | Other | 1.7 |
Infiniti Customer Service Score by Age
Infiniti's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Infiniti Customer Service Score by Usage
Infiniti's Customer Service score was rated the highest by customers who have used Infiniti's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Infiniti Customer Service vs. Competitors
Compared to its competitors, Infiniti's Customer Service score is rated right above American Honda Motor, and is preceded by Lexus.
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Infiniti's Customer Service score is rated right below FedEx.
| COMPANY | Customer Service Score | |
|---|---|---|
| Porsche | 4.4/5 |
| Mercedes-Benz USA | 4.3/5 |
| Toyota | 4.1/5 |
| BMW Group | 4.1/5 |
| Tesla Motors | 4/5 |
| Honda | 4/5 |
| Audi | 4/5 |
| FedEx | 3.7/5 |
| Infiniti | 2/5 |
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Infiniti as an Employer
4.2/5
Infiniti has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Infiniti scored a -45 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Infiniti would recommend the brand to a friend. ENPS measures how likely Infiniti employees would recommend working at Infiniti to a friend.
Net Promoter Score
-45
NPS Score
| 23% | Promoters |
|---|---|
| 9% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 64% | Promoters |
|---|---|
| 0% | Passive |
| 36% | Detractors |
Global Ranking Snapshot
Infiniti is ranked #587 in the Global Top 100 Brands. It ranks just behind Exelon Corporation and just ahead of Booking.com.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
585 |  | Irvine Company |  | Donald Bren | Business and Consumer Services |
586 |  | Exelon Corporation |  | Christopher Crane | Energy and Manufacturing |
587 | | Infiniti | | Johan De Nysschen | Automotive and Transportation |
588 |  | Booking.com |  | Glenn D. Fogel | Tech |
589 |  | Specialized Bicycle Components | Mike Sinyard | Retail | |
590 |  | Hobby Lobby |  | David Green | Retail |
591 |  | U.S. Cellular |  | Kenneth Meyers | Tech |
Automotive and Transportation Ranking Snapshot
Infiniti is ranked #31 in the Automotive and Transportation Industry. It ranks just behind Jb hunt and just ahead of Raytheon Technologies.
| RANK | COMPANY | Location | |
|---|---|---|---|
29 |  | BAE Systems | Falls Church, VA |
30 |  | Jb hunt | Lowell, AR |
31 | | Infiniti | Dallas, TX |
32 |  | Raytheon Technologies | Waltham, MA |
33 | | Nissan | Smyrna, TN |
34 |  | Rolls-Royce | London, MN |
35 |  | Cummins Inc. | Columbus, IN |
Popular Brands in the Industry
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