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U.S. Cellular is

Ranked

#197

Tech Brands

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U.S. Cellular

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U.S. Cellular

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U.S. Cellular is ranked #197 in Tech Brands

About U.S. Cellular's Brand

U.S. Cellular, we're not just in the business of connecting calls, we're in the business of connecting people U.S. Cellular’s brand is ranked #591 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of U.S. Cellular. When compared to other organizations within the Tech industry, U.S. Cellular is ranked #197. Among its major competitors, U.S. Cellular is ranked in 3rd place for NPS while Verizon is 1st, and AT&T is 2nd.Their current market cap is $2.18B

Brand at a Glance

80%

Customer Loyalty

2.6/5

Product Quality

2.5/5

Pricing

2.6/5

Customer Service

U.S. Cellular Ranking

^#591 in Global Best Brands
^#197 in Tech
^#3 / 4 of its competitors

U.S. Cellular NPS

U.S. Cellular's Net Promoter Score (NPS) is a -29 with 29% Promoters, 13% Passives, and 58% Detractors. Net Promoter Score tracks whether U.S. Cellular's customers would recommend using the product based on a scale of -100 to 100.

U.S. Cellular Overall NPS

-29

NPS

29%	Promoters
13%	Passives
58%	Detractors

U.S. Cellular NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 -29	Mar 2024	-29
Apr 2024 -26	Apr 2024	-26
May 2024 -25	May 2024	-25
Jul 2024 -27	Jul 2024	-27
Aug 2024 -25	Aug 2024	-25
Oct 2024 -26	Oct 2024	-26
Nov 2024 -26	Nov 2024	-26
Dec 2024 -28	Dec 2024	-28
Mar 2025 -29	Mar 2025	-29
May 2025 -29	May 2025	-29
Aug 2025 -29	Aug 2025	-29
Sep 2025 -29	Sep 2025	-29

How Other Brands Compare

U.S. Cellular is ranked third for NPS among its competitors. Verizon and AT&T come in first and second, with Sprint coming in at #4. Among those competitors, it is the lowest valued company behind Verizon.

	U.S. Cellular	Verizon	AT&T	Sprint
Global Ranking	#591	#108	#-	#-
NPS	-29	1	-18	-71
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$2.18B	$241.36B	$217.30B	$35.28B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

U.S. Cellular NPS by Gender

Female customers rated U.S. Cellular's NPS 13 points higher than Male customers.

Male

-38

U.S. Cellular's NPS was rated -38 by Male customers on Comparably.

29%

Promoters

Passives

67%

Detractors

Female

-25

U.S. Cellular's NPS was rated -25 by Female customers on Comparably.

29%

Promoters

17%

Passives

54%

Detractors

U.S. Cellular NPS by Ethnicity

U.S. Cellular's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -35	Caucasian	-35
Hispanic or Latino 34	Hispanic or Latino	34
African American/Black 20	African American/Black	20
Other -40	Other	-40

U.S. Cellular NPS by Age

U.S. Cellular's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

34%

33%

31-35

50%

36-40

37%

13%

50%

41-45

11%

22%

67%

46-50

50%

51-55

50%

56-60

22%

11%

67%

61-65

10%

20%

70%

66+

43%

57%

U.S. Cellular NPS by Usage

U.S. Cellular's NPS was rated the highest by customers who have used U.S. Cellular's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -26	Less than 1 Year	-26
1 to 2 Years 34	1 to 2 Years	34
2 to 5 Years -42	2 to 5 Years	-42
5 to 10 Years -84	5 to 10 Years	-84
Over 10 Years -13	Over 10 Years	-13

U.S. Cellular NPS vs. Competitors

Compared to its competitors, U.S. Cellular's NPS is rated right above Sprint, and is preceded by AT&T.

COMPANY		NPS Score
	Verizon	1
	Vision Internet	N/A
	AT&T	-18
	U.S. Cellular	-29
	Sprint	-71
	Cricket Wireless	-72
	Parallel Wireless	-100

U.S. Cellular NPS vs Companies in Tech

In the Tech industry, U.S. Cellular's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	U.S. Cellular	-29

U.S. Cellular Customer Reviews

Out of the 13 U.S. Cellular customer reviews 6 were positive and 7 were constructive. U.S. Cellular customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

U.S. Cellular Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of U.S. Cellular users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80%

20%

U.S. Cellular Customer Loyalty Score by Gender

Female customers rated U.S. Cellular's Customer Loyalty score 18% higher than Male customers.

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Male

74%

Yes

Female

92%

Yes

U.S. Cellular Customer Loyalty Score by Ethnicity

U.S. Cellular's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Other

U.S. Cellular Customer Loyalty Score by Age

U.S. Cellular's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of U.S. Cellular.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
31-35 78%	31-35	78%
36-40 100%	36-40	100%
41-45 80%	41-45	80%
46-50 78%	46-50	78%
51-55 78%	51-55	78%
56-60 80%	56-60	80%
61-65 91%	61-65	91%
66+ 87%	66+	87%

U.S. Cellular Customer Loyalty Score by Usage

U.S. Cellular's Customer Loyalty score was rated the highest by customers who have used U.S. Cellular's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	66%
1 to 2 Years	100%
2 to 5 Years	74%
5 to 10 Years	85%
Over 10 Years	88%

U.S. Cellular Customer Loyalty Score by Industry

U.S. Cellular's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	46%
Accounting	78%
Business and Consumer Services	70%
Education	100%
Healthcare, Hospitals and Medicine	100%

U.S. Cellular Customer Loyalty vs. Competitors

Compared to its competitors, U.S. Cellular's Customer Loyalty score is rated right above AT&T, and is preceded by Verizon.

COMPANY		Customer Loyalty Score
	Sprint	84%
	Cricket Wireless	82%
	Verizon	80%
	U.S. Cellular	80%
	AT&T	77%
	Parallel Wireless	10%
	Vision Internet	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, U.S. Cellular's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	U.S. Cellular	80%

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U.S. Cellular Product Quality

2.6/5

U.S. Cellular has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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U.S. Cellular Product Information

U.S. Cellular’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated U.S. Cellular's product the highest. Reviewers from the Tech industry rated U.S. Cellular the lowest at 1.5.

Website: http://www.uscellular.com/

Company Size: 5,001-10,000 Employees

Industry

Tech

Logistics and Supply Chain

Hardware and Devices

Mobile App

Quick Insights into U.S. Cellular Product Quality

U.S. Cellular's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.

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Ranked U.S. Cellular Product Quality the Highest

18-25	4.6
Hispanic or Latino	4.6
Accounting	3.6

Ranked U.S. Cellular Product Quality the Lowest

61-65	1.8
5 to 10 Years	1.5
Tech	1.5

U.S. Cellular Product Quality Score by Gender

Male customers rated U.S. Cellular's Product Quality score 0.1 stars higher than Female customers.

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Male

2.6/5

Female

2.5/5

U.S. Cellular Product Quality Score by Ethnicity

U.S. Cellular's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 3.2	African American/Black	3.2
Other 2.3	Other	2.3

U.S. Cellular Product Quality Score by Age

U.S. Cellular's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.6	18-25	4.6
31-35 3	31-35	3
36-40 2.5	36-40	2.5
41-45 2.2	41-45	2.2
46-50 2.7	46-50	2.7
51-55 3.2	51-55	3.2
56-60 2.5	56-60	2.5
61-65 1.8	61-65	1.8
66+ 2.7	66+	2.7

U.S. Cellular Product Quality Score by Usage

U.S. Cellular's Product Quality score was rated the highest by customers who have used U.S. Cellular's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.5
2 to 5 Years	2.2
5 to 10 Years	1.5
Over 10 Years	2.9

U.S. Cellular Product Quality Score by Industry

U.S. Cellular's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	3.6
Business and Consumer Services	2.1
Education	2.7
Healthcare, Hospitals and Medicine	2.9

U.S. Cellular Product Quality vs. Competitors

Compared to its competitors, U.S. Cellular's Product Quality score is rated right above Parallel Wireless, and is preceded by AT&T.

COMPANY		Product Quality Score
	Verizon	3.3/5
	AT&T	2.9/5
	U.S. Cellular	2.6/5
	Parallel Wireless	2.5/5
	Sprint	1.6/5
	Cricket Wireless	1.5/5
	Vision Internet	N/A

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Product Quality for Other Tech Brands

In the Tech industry, U.S. Cellular's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	U.S. Cellular	2.6/5

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U.S. Cellular Pricing

U.S. Cellular ROI & Value For Money

2.5/5

U.S. Cellular has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

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U.S. Cellular Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from U.S. Cellular.

Quick Insights into U.S. Cellular ROI

U.S. Cellular's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Business and Consumer Services industry.

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Ranked U.S. Cellular ROI the Highest

Hispanic or Latino	4.6
18-25	4.5
1 to 2 Years	3.6

Ranked U.S. Cellular ROI the Lowest

56-60	1.8
5 to 10 Years	1.5
Business and Consumer Services	1.5

U.S. Cellular ROI Score by Gender

Male customers rated U.S. Cellular's ROI score 0.1 stars higher than Female customers.

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Male

2.4/5

Female

2.3/5

U.S. Cellular ROI Score by Ethnicity

U.S. Cellular's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 3.2	African American/Black	3.2
Other 2.4	Other	2.4

U.S. Cellular ROI Score by Age

U.S. Cellular's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.5	18-25	4.5
31-35 3.4	31-35	3.4
36-40 1.9	36-40	1.9
41-45 1.9	41-45	1.9
46-50 2.7	46-50	2.7
51-55 2.9	51-55	2.9
56-60 1.8	56-60	1.8
61-65 2	61-65	2
66+ 2.5	66+	2.5

U.S. Cellular ROI Score by Usage

U.S. Cellular's ROI score was rated the highest by customers who have used U.S. Cellular's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	3.6
2 to 5 Years	2.4
5 to 10 Years	1.5
Over 10 Years	2.6

U.S. Cellular ROI Score by Industry

U.S. Cellular's ROI score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	1.6
Accounting	3.1
Business and Consumer Services	1.5
Education	2.7
Healthcare, Hospitals and Medicine	2.5

U.S. Cellular Pricing vs. Competitors

Compared to its competitors, U.S. Cellular's ROI score is rated right above Parallel Wireless, and is preceded by AT&T.

COMPANY		Pricing Score
	Verizon	3.1/5
	AT&T	2.7/5
	U.S. Cellular	2.5/5
	Parallel Wireless	2.5/5
	Cricket Wireless	1.6/5
	Sprint	1.5/5
	Vision Internet	N/A

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ROI for Other Tech Brands

In the Tech industry, U.S. Cellular's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	U.S. Cellular	2.5/5

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U.S. Cellular Customer Satisfaction (CSAT)

U.S. Cellular Customer Satisfaction (CSAT) Score

44 / 100

U.S. Cellular has an overall Customer Satisfaction score of 44 rated by its users and customers.

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Very Satisfied	25%
Satisfied	19%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	15%
Very Dissatisfied	35%

Very Satisfied

25%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

35%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into U.S. Cellular Customer Satisfaction

U.S. Cellular's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Business and Consumer Services industry.

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Ranked U.S. Cellular Customer Satisfaction the Highest

18-25	100%
Accounting	100%
Hispanic or Latino	100%

Ranked U.S. Cellular Customer Satisfaction the Lowest

41-45	28%
5 to 10 Years	16%
Business and Consumer Services	0%

U.S. Cellular Customer Satisfaction Score by Gender

Male customers rated U.S. Cellular's Customer Satisfaction score 1 points higher than Female customers.

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45 / 100

Male

	Very Satisfied	27%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	23%
	Very Dissatisfied	27%

44 / 100

Female

	Very Satisfied	25%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	47%

U.S. Cellular Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

U.S. Cellular's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.

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39 / 100

Very Satisfied	21%
Satisfied	18%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	18%
Very Dissatisfied	41%

Very Satisfied

21%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

41%

CSAT according to Hispanic or Latino

U.S. Cellular's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

U.S. Cellular's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

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60 / 100

Very Satisfied	60%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

60%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

CSAT according to Other

U.S. Cellular's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.

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60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

U.S. Cellular Customer Satisfaction Score by Age

U.S. Cellular's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

100%

31-35

33%

36-40

50%

41-45

28%

46-50

50%

51-55

75%

56-60

33%

61-65

30%

66+

43%

U.S. Cellular Customer Satisfaction Score by Usage

U.S. Cellular's Customer Satisfaction score was rated the highest by customers who have used U.S. Cellular's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	43
2 to 5 Years	40
5 to 10 Years	16
Over 10 Years	53

U.S. Cellular Customer Satisfaction Score by Industry

U.S. Cellular's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	33
Accounting	100
Business and Consumer Services	0
Education	60
Healthcare, Hospitals and Medicine	34

U.S. Cellular Customer Satisfaction vs. Competitors

Compared to its competitors, U.S. Cellular's Customer Satisfaction score is rated right above Cricket Wireless, and is preceded by AT&T.

COMPANY		Customer Satisfaction (CSAT) Score
	Verizon	55%
	AT&T	44%
	U.S. Cellular	44%
	Cricket Wireless	18%
	Sprint	16%
	Parallel Wireless	0%
	Vision Internet	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, U.S. Cellular's Customer Satisfaction score is rated right below Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%
	U.S. Cellular	44%

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U.S. Cellular Customer Service

2.6/5

U.S. Cellular has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About U.S. Cellular's Customer Service

Address

Chicago, IL

Website

http://www.uscellular.com/

Phone Number

8668358475

Quick Insights into U.S. Cellular Customer Service

U.S. Cellular's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.

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Ranked U.S. Cellular Customer Service the Highest

Hispanic or Latino	4.5
1 to 2 Years	4.3
18-25	4.1

Ranked U.S. Cellular Customer Service the Lowest

41-45	2
5 to 10 Years	2
Tech	1.5

U.S. Cellular Customer Service Score by Gender

Female customers rated U.S. Cellular's Customer Service score 0.1 stars higher than Male customers.

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Male

2.6/5

Female

2.7/5

U.S. Cellular Customer Service Score by Ethnicity

U.S. Cellular's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 4.3	African American/Black	4.3
Other 2.9	Other	2.9

U.S. Cellular Customer Service Score by Age

U.S. Cellular's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
31-35 3.7	31-35	3.7
36-40 3	36-40	3
41-45 2	41-45	2
46-50 2.7	46-50	2.7
51-55 3	51-55	3
56-60 2.2	56-60	2.2
61-65 2.2	61-65	2.2
66+ 3	66+	3

U.S. Cellular Customer Service Score by Usage

U.S. Cellular's Customer Service score was rated the highest by customers who have used U.S. Cellular's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	4.3
2 to 5 Years	2
5 to 10 Years	2
Over 10 Years	2.9

U.S. Cellular Customer Service Score by Industry

U.S. Cellular's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	3.7
Business and Consumer Services	2.1
Education	3.6
Healthcare, Hospitals and Medicine	3.7

U.S. Cellular Customer Service vs. Competitors

Compared to its competitors, U.S. Cellular's Customer Service score is rated right above Parallel Wireless, and is preceded by AT&T.

COMPANY		Customer Service Score
	Verizon	3.2/5
	AT&T	2.6/5
	U.S. Cellular	2.6/5
	Parallel Wireless	2.5/5
	Cricket Wireless	1.5/5
	Sprint	1.5/5
	Vision Internet	N/A

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Customer Service for Other Tech Brands

In the Tech industry, U.S. Cellular's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	U.S. Cellular	2.6/5

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U.S. Cellular as an Employer

4.1/5

U.S. Cellular has a 4.1/5 stars for its overall company culture rated by their employees

top

30%

CEO of U.S. Cellular

Laurent Therivel

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

U.S. Cellular scored a -29 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Cellular would recommend the brand to a friend. ENPS measures how likely U.S. Cellular employees would recommend working at U.S. Cellular to a friend.

Net Promoter Score

-29

NPS Score

29%	Promoters
13%	Passive
58%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
11%	Passive
39%	Detractors

Global Ranking Snapshot

U.S. Cellular is ranked #591 in the Global Top 100 Brands. It ranks just behind Hobby Lobby and just ahead of New Relic.

RANK			INDUSTRY
589	Specialized Bicycle Components	Mike Sinyard	Retail
590	Hobby Lobby	David Green	Retail
591	U.S. Cellular	Laurent Therivel	Tech
592	New Relic	Lew Cirne	Tech
593	Kelly	Peter Quigley	Business and Consumer Services
594	GitLab	Bill Staples	Tech
595	ESPN	James Pitaro	Media and Entertainment

Tech Ranking Snapshot

U.S. Cellular is ranked #197 in the Tech Industry. It ranks just behind Booking.com and just ahead of New Relic.

RANK		Location
195	Infiniti	Dallas, TX
196	Booking.com	Amsterdam
197	U.S. Cellular	Chicago, IL
198	New Relic	San Francisco, CA
199	GitLab	San Francisco, CA
200	ASUS	The Lakes, NV
201	BuzzFeed	New York City, NY