Cricket Wireless NPS & Customer Reviews

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Cricket Wireless

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Cricket Wireless

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About Cricket Wireless' Brand

Cricket Wireless is a U.S.-based company that offers prepaid wireless voice, text, and data services. Among its major competitors, Cricket Wireless is ranked in 3rd place for NPS while T-Mobile is 1st, and AT&T is 2nd. Overall, Cricket Wireless has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $459.58M

Brand at a Glance

82%

Customer Loyalty

1.5/5

Product Quality

1.6/5

Pricing

1.5/5

Customer Service

Cricket Wireless CMO

Tony Mokry

Cricket Wireless Ranking

^#3 / 4 of its competitors

Cricket Wireless NPS

Cricket Wireless's Net Promoter Score (NPS) is a -72 with 12% Promoters, 4% Passives, and 84% Detractors. Net Promoter Score tracks whether Cricket Wireless's customers would recommend using the product based on a scale of -100 to 100.

Cricket Wireless Overall NPS

-72

NPS

12%	Promoters
4%	Passives
84%	Detractors

Cricket Wireless NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -74	Feb 2025	-74
Mar 2025 -74	Mar 2025	-74
Apr 2025 -74	Apr 2025	-74
May 2025 -74	May 2025	-74
Jun 2025 -74	Jun 2025	-74
Jul 2025 -74	Jul 2025	-74
Aug 2025 -74	Aug 2025	-74
Sep 2025 -74	Sep 2025	-74
Oct 2025 -74	Oct 2025	-74
Nov 2025 -74	Nov 2025	-74
Dec 2025 -74	Dec 2025	-74
Jan 2026 -74	Jan 2026	-74

How Other Brands Compare

Cricket Wireless is ranked third for NPS among its competitors. T-Mobile and AT&T come in first and second, with MetroPCS Communications coming in at #4. Among those competitors, it is the lowest valued company behind AT&T.

	Cricket Wireless	T-Mobile	AT&T	MetroPCS Communications
Global Ranking	#-	#107	#-	#-
NPS	-72	-4	-18	-89
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	-
Valuation Updated every 24 hours for public companies	$459.58M	$158.64B	$217.30B	$163.34B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cricket Wireless NPS by Gender

Cricket Wireless's NPS was rated -77 by both Female and Male customers on Comparably.

Male

-77

Cricket Wireless's NPS was rated -77 by Male customers on Comparably.

10%

Promoters

Passives

87%

Detractors

Female

-77

Cricket Wireless's NPS was rated -77 by Female customers on Comparably.

10%

Promoters

Passives

87%

Detractors

Cricket Wireless NPS by Ethnicity

Cricket Wireless's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -79	Caucasian	-79
Hispanic or Latino -52	Hispanic or Latino	-52
African American/Black -69	African American/Black	-69
Asian or Pacific Islander 20	Asian or Pacific Islander	20
Native American -70	Native American	-70
Other -82	Other	-82

Cricket Wireless NPS by Age

Cricket Wireless's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

27%

70%

26-30

17%

80%

31-35

12%

87%

36-40

11%

86%

41-45

89%

46-50

10%

88%

51-55

91%

56-60

91%

61-65

94%

66+

15%

81%

Cricket Wireless NPS by Usage

Cricket Wireless's NPS was rated the highest by customers who have used Cricket Wireless's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -88	Less than 1 Year	-88
1 to 2 Years -80	1 to 2 Years	-80
2 to 5 Years -67	2 to 5 Years	-67
5 to 10 Years -76	5 to 10 Years	-76
Over 10 Years -76	Over 10 Years	-76

Cricket Wireless NPS vs. Competitors

Compared to its competitors, Cricket Wireless's NPS is rated right above Boost Mobile, and is preceded by AT&T.

COMPANY		NPS Score
	T-Mobile	-4
	AT&T	-18
	Cricket Wireless	-72
	Boost Mobile	-88
	MetroPCS Communications	-89

Cricket Wireless Customer Reviews

Out of the 112 Cricket Wireless customer reviews 18 were positive and 94 were constructive. Cricket Wireless customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Cricket Wireless Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Cricket Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Cricket Wireless Customer Loyalty Score by Gender

Female customers rated Cricket Wireless's Customer Loyalty score 10% higher than Male customers.

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Male

78%

Yes

Female

88%

Yes

Cricket Wireless Customer Loyalty Score by Ethnicity

Cricket Wireless's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Cricket Wireless Customer Loyalty Score by Age

Cricket Wireless's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 79%	26-30	79%
31-35 83%	31-35	83%
36-40 81%	36-40	81%
41-45 84%	41-45	84%
46-50 82%	46-50	82%
51-55 84%	51-55	84%
56-60 87%	56-60	87%
61-65 84%	61-65	84%
66+ 88%	66+	88%

Cricket Wireless Customer Loyalty Score by Usage

Cricket Wireless's Customer Loyalty score was rated the highest by customers who have used Cricket Wireless's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	66%
1 to 2 Years	81%
2 to 5 Years	87%
5 to 10 Years	92%
Over 10 Years	93%

Cricket Wireless Customer Loyalty Score by Industry

Cricket Wireless's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Transportation industry customers.

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Tech	81%
Accounting	69%
Aerospace and Aviation	70%
Fashion and Beauty	100%
Architecture and Planning	80%
Arts and Entertainment	90%
Automotive and Transportation	89%
Banking and Financial Services	93%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	87%
Civic and Social Organization	82%
Construction	83%
Consulting	66%
Consumer Goods	85%
Consumer Services	89%
Education	88%
Events Services	100%
Government and Public Policy	79%
Healthcare, Hospitals and Medicine	90%
Hospitality	83%
Individual and Family Services	74%
Insurance	82%
Legal	78%
Manufacturing and Machinery	89%
Marketing, Advertising and Research	82%
Military and Defense	64%
Non-Profit	80%
Energy and Manufacturing	70%
Package, Freight Delivery or Containers	70%
Professional Services	78%
Public Relations and Communications	100%
Public Safety	100%
Ranching	78%
Real Estate	100%
Restaurants	100%
Retail	95%
Security and Investigations	100%
Telecommunications	82%
Transportation	50%
Warehousing	100%
Wholesale	100%

Cricket Wireless Customer Loyalty vs. Competitors

Compared to its competitors, Cricket Wireless's Customer Loyalty score is rated right above Boost Mobile, and is preceded by T-Mobile.

COMPANY		Customer Loyalty Score
	MetroPCS Communications	85%
	T-Mobile	82%
	Cricket Wireless	82%
	Boost Mobile	78%
	AT&T	77%

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Cricket Wireless Product Quality

1.5/5

Cricket Wireless has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Cricket Wireless Product Information

Cricket Wireless’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Public Safety industry rated Cricket Wireless's product the highest. Reviewers from the Ranching industry rated Cricket Wireless the lowest at 2.2.

Website: http://www.cricketwireless.com

Company Size: 5,001-10,000 Employees

Industry

Telecommunications

Quick Insights into Cricket Wireless Product Quality

Cricket Wireless's Product Quality score was rated highest by customers from the Public Safety industry, and rated lowest by customers from the Transportation industry.

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Ranked Cricket Wireless Product Quality the Highest

Public Safety	4.1
Asian or Pacific Islander	3.2
18-25	1.9

Ranked Cricket Wireless Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Cricket Wireless Product Quality Score by Gender

Male customers rated Cricket Wireless's Product Quality score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Cricket Wireless Product Quality Score by Ethnicity

Cricket Wireless's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Cricket Wireless Product Quality Score by Age

Cricket Wireless's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 1.9	18-25	1.9
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.9	66+	1.9

Cricket Wireless Product Quality Score by Usage

Cricket Wireless's Product Quality score was rated the highest by customers who have used Cricket Wireless's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.6
5 to 10 Years	1.6
Over 10 Years	1.5

Cricket Wireless Product Quality Score by Industry

Cricket Wireless's Product Quality score was rated the highest by Public Safety industry customers, and the lowest by Transportation industry customers.

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Tech	1.7
Accounting	1.5
Aerospace and Aviation	2.3
Fashion and Beauty	1.5
Architecture and Planning	2
Arts and Entertainment	1.5
Automotive and Transportation	1.7
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Civic and Social Organization	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Events Services	1.6
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.6
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.6
Legal	1.5
Manufacturing and Machinery	1.9
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	2
Package, Freight Delivery or Containers	1.6
Professional Services	2.5
Public Relations and Communications	2.5
Public Safety	4.1
Ranching	2.2
Real Estate	1.6
Restaurants	2.2
Retail	1.7
Security and Investigations	1.5
Telecommunications	1.5
Transportation	1.5
Warehousing	2.7
Wholesale	3.1

Cricket Wireless Product Quality vs. Competitors

Compared to its competitors, Cricket Wireless's Product Quality score is rated right above Boost Mobile, and is preceded by AT&T.

COMPANY		Product Quality Score
	T-Mobile	3.1/5
	AT&T	2.9/5
	Cricket Wireless	1.5/5
	Boost Mobile	1.5/5
	MetroPCS Communications	1.5/5

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Cricket Wireless Pricing

Cricket Wireless ROI & Value For Money

1.6/5

Cricket Wireless has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.

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Cricket Wireless Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Public Safety industry. The users from the Accounting industry think that they had the lowest ROI from Cricket Wireless.

Quick Insights into Cricket Wireless ROI

Cricket Wireless's ROI score was rated highest by customers from the Public Safety industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Cricket Wireless ROI the Highest

Public Safety	4
Asian or Pacific Islander	2.3
18-25	2.1

Ranked Cricket Wireless ROI the Lowest

61-65	1.5
Less than 1 Year	1.5
Telecommunications	1.5

Cricket Wireless ROI Score by Gender

Cricket Wireless's ROI score was rated 1.6 by both Female and Male customers on Comparably.

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Male

1.6/5

Female

1.6/5

Cricket Wireless ROI Score by Ethnicity

Cricket Wireless's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.6	Caucasian	1.6
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3
Native American 1.6	Native American	1.6
Other 1.6	Other	1.6

Cricket Wireless ROI Score by Age

Cricket Wireless's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 2.1	18-25	2.1
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.7	36-40	1.7
41-45 1.5	41-45	1.5
46-50 1.8	46-50	1.8
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 2.1	66+	2.1

Cricket Wireless ROI Score by Usage

Cricket Wireless's ROI score was rated the highest by customers who have used Cricket Wireless's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.6
2 to 5 Years	1.7
5 to 10 Years	1.9
Over 10 Years	1.6

Cricket Wireless ROI Score by Industry

Cricket Wireless's ROI score was rated the highest by Public Safety industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.6
Accounting	1.5
Aerospace and Aviation	2.7
Fashion and Beauty	1.5
Architecture and Planning	1.9
Arts and Entertainment	1.9
Automotive and Transportation	1.7
Banking and Financial Services	1.8
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Civic and Social Organization	3
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.6
Education	1.5
Events Services	2
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.7
Hospitality	1.5
Individual and Family Services	1.5
Insurance	2
Legal	1.5
Manufacturing and Machinery	2.8
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	2
Package, Freight Delivery or Containers	1.8
Professional Services	2.1
Public Relations and Communications	2.9
Public Safety	4
Ranching	2.4
Real Estate	1.8
Restaurants	2.8
Retail	1.8
Security and Investigations	2.6
Telecommunications	1.5
Transportation	1.9
Warehousing	2.3
Wholesale	2.6

Cricket Wireless Pricing vs. Competitors

Compared to its competitors, Cricket Wireless's ROI score is rated right above Boost Mobile, and is preceded by AT&T.

COMPANY		Pricing Score
	T-Mobile	3/5
	AT&T	2.7/5
	Cricket Wireless	1.6/5
	Boost Mobile	1.5/5
	MetroPCS Communications	1.5/5

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Cricket Wireless Customer Satisfaction (CSAT)

Cricket Wireless Customer Satisfaction (CSAT) Score

17 / 100

Cricket Wireless has an overall Customer Satisfaction score of 17 rated by its users and customers.

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Very Satisfied	12%
Satisfied	5%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	11%
Very Dissatisfied	67%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

67%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cricket Wireless Customer Satisfaction

Cricket Wireless's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Transportation industry.

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Ranked Cricket Wireless Customer Satisfaction the Highest

Asian or Pacific Islander	60%
Aerospace and Aviation	50%
26-30	28%

Ranked Cricket Wireless Customer Satisfaction the Lowest

Other	8%
51-55	7%
Transportation	0%

Cricket Wireless Customer Satisfaction Score by Gender

Male customers rated Cricket Wireless's Customer Satisfaction score 3 points higher than Female customers.

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17 / 100

Male

	Very Satisfied	11%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	13%
	Very Dissatisfied	67%

14 / 100

Female

	Very Satisfied	11%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	10%
	Very Dissatisfied	74%

Cricket Wireless Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Cricket Wireless' Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.

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13 / 100

Very Satisfied	9%
Satisfied	4%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	12%
Very Dissatisfied	74%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

74%

CSAT according to Hispanic or Latino

Cricket Wireless' Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.

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25 / 100

Very Satisfied	23%
Satisfied	2%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	2%
Very Dissatisfied	64%

Very Satisfied

23%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

64%

CSAT according to African American/Black

Cricket Wireless' Customer Satisfaction (CSAT) score was rated 19% according to African American/Black users and customers.

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19 / 100

Very Satisfied	13%
Satisfied	6%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	10%
Very Dissatisfied	65%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

65%

CSAT according to Asian or Pacific Islander

Cricket Wireless' Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

CSAT according to Native American

Cricket Wireless' Customer Satisfaction (CSAT) score was rated 17% according to Native American users and customers.

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17 / 100

Very Satisfied	17%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	75%

Very Satisfied

17%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to Other

Cricket Wireless' Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.

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8 / 100

Very Satisfied	6%
Satisfied	2%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	20%
Very Dissatisfied	69%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

69%

Cricket Wireless Customer Satisfaction Score by Age

Cricket Wireless's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

24%

26-30

28%

31-35

12%

36-40

16%

41-45

13%

46-50

19%

51-55

56-60

14%

61-65

66+

20%

Cricket Wireless Customer Satisfaction Score by Usage

Cricket Wireless's Customer Satisfaction score was rated the highest by customers who have used Cricket Wireless's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	10
1 to 2 Years	12
2 to 5 Years	21
5 to 10 Years	14
Over 10 Years	12

Cricket Wireless Customer Satisfaction Score by Industry

Cricket Wireless's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Transportation industry customers.

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{
	"title": "Cricket Wireless Customer Satisfaction Score by Industry",
	"text": "Cricket Wireless's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
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			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 21,
			"stars": 0,
			"csatScore": 21,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 21
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 24,
			"stars": 0,
			"csatScore": 24,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 24
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Ranching",
			"groupId": 553,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Ranching customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Cricket Wireless's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		}
	]
}

Tech	16
Accounting	8
Aerospace and Aviation	50
Fashion and Beauty	0
Architecture and Planning	25
Arts and Entertainment	0
Automotive and Transportation	16
Banking and Financial Services	14
Business and Consumer Services	11
Civic and Social Organization	0
Construction	7
Consulting	0
Consumer Goods	17
Consumer Services	18
Education	7
Government and Public Policy	0
Healthcare, Hospitals and Medicine	21
Hospitality	25
Individual and Family Services	25
Insurance	25
Legal	24
Manufacturing and Machinery	20
Marketing, Advertising and Research	0
Military and Defense	33
Non-Profit	0
Professional Services	25
Ranching	33
Restaurants	50
Retail	33
Telecommunications	0
Transportation	0
Warehousing	50

Cricket Wireless Customer Satisfaction vs. Competitors

Compared to its competitors, Cricket Wireless's Customer Satisfaction score is rated right above Boost Mobile, and is preceded by AT&T.

COMPANY		Customer Satisfaction (CSAT) Score
	T-Mobile	50%
	AT&T	44%
	Cricket Wireless	18%
	Boost Mobile	9%
	MetroPCS Communications	7%

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Cricket Wireless Customer Service

1.5/5

Cricket Wireless has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Cricket Wireless's Customer Service

Address

Atlanta, GA 30324

Website

http://www.cricketwireless.com

Phone Number

(858) 882-6040

Cricket Wireless's Social Links

Quick Insights into Cricket Wireless Customer Service

Cricket Wireless's Customer Service score was rated highest by customers from the Public Safety industry, and rated lowest by customers from the Wholesale industry.

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Ranked Cricket Wireless Customer Service the Highest

Public Safety	3.5
Asian or Pacific Islander	2.3
18-25	1.8

Ranked Cricket Wireless Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Wholesale	1.5

Cricket Wireless Customer Service Score by Gender

Cricket Wireless's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Cricket Wireless Customer Service Score by Ethnicity

Cricket Wireless's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.7	Hispanic or Latino	1.7
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Cricket Wireless Customer Service Score by Age

Cricket Wireless's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.8	18-25	1.8
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Cricket Wireless Customer Service Score by Usage

Cricket Wireless's Customer Service score was rated 1.5 stars by customers who have used Cricket Wireless's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Cricket Wireless Customer Service Score by Industry

Cricket Wireless's Customer Service score was rated the highest by Public Safety industry customers, and the lowest by Wholesale industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.9
Fashion and Beauty	1.5
Architecture and Planning	1.9
Arts and Entertainment	1.5
Automotive and Transportation	1.7
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Civic and Social Organization	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Events Services	2.1
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.9
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	2.6
Package, Freight Delivery or Containers	1.8
Professional Services	1.5
Public Relations and Communications	1.6
Public Safety	3.5
Ranching	1.6
Real Estate	1.5
Restaurants	2.4
Retail	1.5
Security and Investigations	2.5
Telecommunications	1.5
Transportation	1.5
Warehousing	2.1
Wholesale	1.5

Cricket Wireless Customer Service vs. Competitors

Compared to its competitors, Cricket Wireless's Customer Service score is rated right above Boost Mobile, and is preceded by AT&T.

COMPANY		Customer Service Score
	T-Mobile	3/5
	AT&T	2.6/5
	Cricket Wireless	1.5/5
	Boost Mobile	1.5/5
	MetroPCS Communications	1.5/5

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Cricket Wireless as an Employer

2.5/5

Cricket Wireless has a 2.5/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Cricket Wireless

John Dwyer

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cricket Wireless scored a -72 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Cricket Wireless would recommend the brand to a friend. ENPS measures how likely Cricket Wireless employees would recommend working at Cricket Wireless to a friend.

Net Promoter Score

-72

NPS Score

12%	Promoters
4%	Passive
84%	Detractors

Employee Net Promoter Score

-22

eNPS Score

33%	Promoters
12%	Passive
55%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail