MetroPCS Communications NPS & Customer Reviews

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MetroPCS Communications

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MetroPCS Communications

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About MetroPCS Communications' Brand

MetroPCS Communications, a wireless telecommunications carrier, offers broadband mobile services in the United States. Among its major competitors, MetroPCS Communications is ranked in 5th place for NPS while Boingo Wireless is 1st, and T-Mobile is 2nd.Their current valuation is $163.34B

Brand at a Glance

85%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

MetroPCS Communications Ranking

^#3 / 4 of its competitors

MetroPCS Communications NPS

MetroPCS Communications's Net Promoter Score (NPS) is a -89 with 5% Promoters, 1% Passives, and 94% Detractors. Net Promoter Score tracks whether MetroPCS Communications's customers would recommend using the product based on a scale of -100 to 100.

MetroPCS Communications Overall NPS

-89

NPS

5%	Promoters
1%	Passives
94%	Detractors

MetroPCS Communications NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 -90	Jun 2024	-90
Jul 2024 -88	Jul 2024	-88
Aug 2024 -90	Aug 2024	-90
Sep 2024 -90	Sep 2024	-90
Oct 2024 -90	Oct 2024	-90
Nov 2024 -88	Nov 2024	-88
Dec 2024 -88	Dec 2024	-88
Jan 2025 -90	Jan 2025	-90
Feb 2025 -90	Feb 2025	-90
May 2025 -90	May 2025	-90
Jul 2025 -88	Jul 2025	-88
Oct 2025 -88	Oct 2025	-88

How Other Brands Compare

MetroPCS Communications is ranked third for NPS among its competitors. Boingo Wireless and T-Mobile come in first and second, with Telephone and Data Systems coming in at #4. Among those competitors, it is the most valued company.

	MetroPCS Communications	T-Mobile	Telephone and Data Systems	Boingo Wireless
Global Ranking	#-	#107	#-	#-
NPS	-89	-4	-100	100
Valuation Updated every 24 hours for public companies	$163.34B	$158.64B	$2.49B	$626.07M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MetroPCS Communications NPS by Gender

Male customers rated MetroPCS Communications's NPS 7 points higher than Female customers.

Male

-87

MetroPCS Communications's NPS was rated -87 by Male customers on Comparably.

Promoters

Passives

93%

Detractors

Female

-94

MetroPCS Communications's NPS was rated -94 by Female customers on Comparably.

Promoters

Passives

97%

Detractors

MetroPCS Communications NPS by Ethnicity

MetroPCS Communications's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -90	Caucasian	-90
Hispanic or Latino -82	Hispanic or Latino	-82
African American/Black -98	African American/Black	-98
Native American -100	Native American	-100
Other -96	Other	-96

MetroPCS Communications NPS by Age

MetroPCS Communications's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

100%

31-35

94%

36-40

100%

41-45

10%

90%

46-50

97%

51-55

95%

56-60

96%

61-65

97%

66+

96%

MetroPCS Communications NPS by Usage

MetroPCS Communications's NPS was rated the highest by customers who have used MetroPCS Communications's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -92	Less than 1 Year	-92
1 to 2 Years -100	1 to 2 Years	-100
2 to 5 Years -96	2 to 5 Years	-96
5 to 10 Years -90	5 to 10 Years	-90
Over 10 Years -90	Over 10 Years	-90

MetroPCS Communications NPS vs. Competitors

Compared to its competitors, MetroPCS Communications's NPS is rated right above Telephone and Data Systems, and is preceded by Boost Mobile.

COMPANY		NPS Score
	Boingo Wireless	100
	Cohere Technologies	N/A
	People Connect People	N/A
	T-Mobile	-4
	Cricket Wireless	-72
	Boost Mobile	-88
	MetroPCS Communications	-89
	Telephone and Data Systems	-100

MetroPCS Communications Customer Reviews

Out of the 54 MetroPCS Communications customer reviews 3 were positive and 51 were constructive. MetroPCS Communications customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

MetroPCS Communications Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of MetroPCS Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

MetroPCS Communications Customer Loyalty Score by Gender

Female customers rated MetroPCS Communications's Customer Loyalty score 7% higher than Male customers.

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Male

81%

Yes

Female

88%

Yes

MetroPCS Communications Customer Loyalty Score by Ethnicity

MetroPCS Communications's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Native American

out of 100

Other

MetroPCS Communications Customer Loyalty Score by Age

MetroPCS Communications's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 87%	26-30	87%
31-35 79%	31-35	79%
36-40 83%	36-40	83%
41-45 91%	41-45	91%
46-50 88%	46-50	88%
51-55 91%	51-55	91%
56-60 78%	56-60	78%
61-65 85%	61-65	85%
66+ 87%	66+	87%

MetroPCS Communications Customer Loyalty Score by Usage

MetroPCS Communications's Customer Loyalty score was rated the highest by customers who have used MetroPCS Communications's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50%
1 to 2 Years	80%
2 to 5 Years	87%
5 to 10 Years	89%
Over 10 Years	99%

MetroPCS Communications Customer Loyalty Score by Industry

MetroPCS Communications's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	82%
Accounting	100%
Aerospace and Aviation	82%
Fashion and Beauty	100%
Arts and Entertainment	82%
Banking and Financial Services	78%
Business and Consumer Services	60%
Chemicals	85%
Construction	100%
Consumer Services	74%
Education	87%
Government and Public Policy	46%
Healthcare, Hospitals and Medicine	92%
Hospitality	78%
Individual and Family Services	82%
Insurance	100%
Legal	100%
Marketing, Advertising and Research	55%
Non-Profit	100%
Professional Services	100%
Public Safety	100%
Retail	100%
Telecommunications	78%

MetroPCS Communications Customer Loyalty vs. Competitors

Compared to its competitors, MetroPCS Communications's Customer Loyalty score is rated right above T-Mobile.

COMPANY		Customer Loyalty Score
	MetroPCS Communications	85%
	T-Mobile	82%
	Cricket Wireless	82%
	Boingo Wireless	81%
	Boost Mobile	78%
	Telephone and Data Systems	10%
	Cohere Technologies	N/A
	People Connect People	N/A

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MetroPCS Communications Product Quality

1.5/5

MetroPCS Communications has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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MetroPCS Communications Product Information

MetroPCS Communications’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated MetroPCS Communications's product the highest. Reviewers from the Tech industry rated MetroPCS Communications the lowest at 1.5.

Website: http://www.metropcs.com

Company Size: 1,001-5,000 Employees

Industry

Business Services

Hardware and Devices

Mobile App

Quick Insights into MetroPCS Communications Product Quality

MetroPCS Communications's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Telecommunications industry.

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Ranked MetroPCS Communications Product Quality the Highest

Banking and Financial Services	2.7
18-25	2
1 to 2 Years	1.5

Ranked MetroPCS Communications Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

MetroPCS Communications Product Quality Score by Gender

MetroPCS Communications's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

MetroPCS Communications Product Quality Score by Ethnicity

MetroPCS Communications's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

MetroPCS Communications Product Quality Score by Age

MetroPCS Communications's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2	18-25	2
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.6	51-55	1.6
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

MetroPCS Communications Product Quality Score by Usage

MetroPCS Communications's Product Quality score was rated 1.5 stars by customers who have used MetroPCS Communications's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

MetroPCS Communications Product Quality Score by Industry

MetroPCS Communications's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	2
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Arts and Entertainment	1.5
Banking and Financial Services	2.7
Business and Consumer Services	1.5
Chemicals	1.5
Construction	2
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.8
Insurance	1.5
Legal	1.5
Marketing, Advertising and Research	2.2
Non-Profit	1.5
Professional Services	2.7
Public Safety	1.5
Retail	1.5
Telecommunications	1.5

MetroPCS Communications Product Quality vs. Competitors

Compared to its competitors, MetroPCS Communications's Product Quality score is rated right above Cohere Technologies, and is preceded by Boost Mobile.

COMPANY		Product Quality Score
	Boingo Wireless	4.3/5
	T-Mobile	3.1/5
	Telephone and Data Systems	2.5/5
	Cricket Wireless	1.5/5
	Boost Mobile	1.5/5
	MetroPCS Communications	1.5/5
	Cohere Technologies	N/A
	People Connect People	N/A

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MetroPCS Communications Pricing

MetroPCS Communications ROI & Value For Money

1.5/5

MetroPCS Communications has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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MetroPCS Communications Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from MetroPCS Communications.

Quick Insights into MetroPCS Communications ROI

MetroPCS Communications's ROI score was rated highest by customers from the Professional Services industry, and rated lowest by customers from the Telecommunications industry.

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Ranked MetroPCS Communications ROI the Highest

Professional Services	3.2
18-25	1.6
5 to 10 Years	1.6

Ranked MetroPCS Communications ROI the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

MetroPCS Communications ROI Score by Gender

MetroPCS Communications's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

MetroPCS Communications ROI Score by Ethnicity

MetroPCS Communications's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

MetroPCS Communications ROI Score by Age

MetroPCS Communications's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.6	18-25	1.6
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.6	46-50	1.6
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

MetroPCS Communications ROI Score by Usage

MetroPCS Communications's ROI score was rated the highest by customers who have used MetroPCS Communications's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.6
Over 10 Years	1.5

MetroPCS Communications ROI Score by Industry

MetroPCS Communications's ROI score was rated the highest by Professional Services industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	1.7
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Arts and Entertainment	1.5
Banking and Financial Services	2.7
Business and Consumer Services	1.5
Chemicals	1.5
Construction	1.8
Consumer Services	1.7
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.6
Insurance	1.5
Legal	1.5
Marketing, Advertising and Research	2.1
Non-Profit	1.5
Professional Services	3.2
Public Safety	1.5
Retail	1.5
Telecommunications	1.5

MetroPCS Communications Pricing vs. Competitors

Compared to its competitors, MetroPCS Communications's ROI score is rated right above Cohere Technologies, and is preceded by Boost Mobile.

COMPANY		Pricing Score
	Boingo Wireless	4.2/5
	T-Mobile	3/5
	Telephone and Data Systems	2.5/5
	Cricket Wireless	1.6/5
	Boost Mobile	1.5/5
	MetroPCS Communications	1.5/5
	Cohere Technologies	N/A
	People Connect People	N/A

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MetroPCS Communications Customer Satisfaction (CSAT)

MetroPCS Communications Customer Satisfaction (CSAT) Score

7 / 100

MetroPCS Communications has an overall Customer Satisfaction score of 7 rated by its users and customers.

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Very Satisfied	6%
Satisfied	1%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	9%
Very Dissatisfied	82%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

82%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MetroPCS Communications Customer Satisfaction

MetroPCS Communications's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Telecommunications industry.

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Ranked MetroPCS Communications Customer Satisfaction the Highest

Banking and Financial Services	50%
41-45	14%
Male	10%

Ranked MetroPCS Communications Customer Satisfaction the Lowest

Less than 1 Year	0%
Native American	0%
Telecommunications	0%

MetroPCS Communications Customer Satisfaction Score by Gender

Male customers rated MetroPCS Communications's Customer Satisfaction score 6 points higher than Female customers.

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10 / 100

Male

	Very Satisfied	9%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	12%
	Very Dissatisfied	78%

4 / 100

Female

	Very Satisfied	3%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	8%
	Very Dissatisfied	86%

MetroPCS Communications Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

MetroPCS Communications' Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.

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5 / 100

Very Satisfied	5%
Satisfied	0%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	12%
Very Dissatisfied	82%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

82%

CSAT according to Hispanic or Latino

MetroPCS Communications' Customer Satisfaction (CSAT) score was rated 9% according to Hispanic or Latino users and customers.

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9 / 100

Very Satisfied	9%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	86%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

86%

CSAT according to African American/Black

MetroPCS Communications' Customer Satisfaction (CSAT) score was rated 6% according to African American/Black users and customers.

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6 / 100

Very Satisfied	2%
Satisfied	4%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	7%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

85%

CSAT according to Native American

MetroPCS Communications' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

75%

CSAT according to Other

MetroPCS Communications' Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.

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5 / 100

Very Satisfied	5%
Satisfied	0%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	7%
Very Dissatisfied	86%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

86%

MetroPCS Communications Customer Satisfaction Score by Age

MetroPCS Communications's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

26-30

31-35

36-40

41-45

14%

46-50

51-55

56-60

61-65

66+

MetroPCS Communications Customer Satisfaction Score by Usage

MetroPCS Communications's Customer Satisfaction score was rated the highest by customers who have used MetroPCS Communications's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	0
1 to 2 Years	0
2 to 5 Years	5
5 to 10 Years	9
Over 10 Years	8

MetroPCS Communications Customer Satisfaction Score by Industry

MetroPCS Communications's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Telecommunications industry customers.

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			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "MetroPCS Communications's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	13
Accounting	20
Aerospace and Aviation	0
Fashion and Beauty	0
Arts and Entertainment	0
Banking and Financial Services	50
Business and Consumer Services	11
Chemicals	17
Construction	0
Consumer Services	0
Education	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	0
Hospitality	0
Individual and Family Services	20
Insurance	0
Legal	0
Marketing, Advertising and Research	0
Non-Profit	0
Professional Services	50
Public Safety	0
Retail	12
Telecommunications	0

MetroPCS Communications Customer Satisfaction vs. Competitors

Compared to its competitors, MetroPCS Communications's Customer Satisfaction score is rated right above Cohere Technologies, and is preceded by Boost Mobile.

COMPANY		Customer Satisfaction (CSAT) Score
	Boingo Wireless	100%
	Telephone and Data Systems	100%
	T-Mobile	50%
	Cricket Wireless	18%
	Boost Mobile	9%
	MetroPCS Communications	7%
	Cohere Technologies	0%
	People Connect People	0%

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MetroPCS Communications Customer Service

1.5/5

MetroPCS Communications has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About MetroPCS Communications's Customer Service

Address

2250 Lakeside Boulevard, Richardson, TX

Website

http://www.metropcs.com

Quick Insights into MetroPCS Communications Customer Service

MetroPCS Communications's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Telecommunications industry.

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Ranked MetroPCS Communications Customer Service the Highest

Banking and Financial Services	2.9
18-25	2
1 to 2 Years	1.5

Ranked MetroPCS Communications Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

MetroPCS Communications Customer Service Score by Gender

MetroPCS Communications's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

MetroPCS Communications Customer Service Score by Ethnicity

MetroPCS Communications's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

MetroPCS Communications Customer Service Score by Age

MetroPCS Communications's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 2	18-25	2
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

MetroPCS Communications Customer Service Score by Usage

MetroPCS Communications's Customer Service score was rated 1.5 stars by customers who have used MetroPCS Communications's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

MetroPCS Communications Customer Service Score by Industry

MetroPCS Communications's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Arts and Entertainment	1.5
Banking and Financial Services	2.9
Business and Consumer Services	1.5
Chemicals	1.5
Construction	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Marketing, Advertising and Research	1.5
Non-Profit	1.5
Professional Services	2.7
Public Safety	1.5
Retail	1.5
Telecommunications	1.5

MetroPCS Communications Customer Service vs. Competitors

Compared to its competitors, MetroPCS Communications's Customer Service score is rated right above Cohere Technologies, and is preceded by Boost Mobile.

COMPANY		Customer Service Score
	Boingo Wireless	4.3/5
	T-Mobile	3/5
	Telephone and Data Systems	2.5/5
	Cricket Wireless	1.5/5
	Boost Mobile	1.5/5
	MetroPCS Communications	1.5/5
	Cohere Technologies	N/A
	People Connect People	N/A

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MetroPCS Communications as an Employer

2.9/5

MetroPCS Communications has a 2.9/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of MetroPCS Communications

Roger Linquist

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MetroPCS Communications scored a -89 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of MetroPCS Communications would recommend the brand to a friend. ENPS measures how likely MetroPCS Communications employees would recommend working at MetroPCS Communications to a friend.

Net Promoter Score

-89

NPS Score

5%	Promoters
1%	Passive
94%	Detractors

Employee Net Promoter Score

-26

eNPS Score

31%	Promoters
12%	Passive
57%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail