-100
NPS
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Telephone and Data Systems
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About Telephone and Data Systems' Brand
Our family of companies includes U.S. Cellular, TDS Telecom, OneNeck IT Solutions, BendBroadband, and Suttle Straus. Among its major competitors, Telephone and Data Systems is ranked in 6th place for NPS while Ericsson is 1st, and Verizon is 2nd.Their current market cap is $2.49B
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Telephone and Data Systems Ranking
- #4 / 4 of its competitors
Telephone and Data Systems NPS
Telephone and Data Systems's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Telephone and Data Systems's customers would recommend using the product based on a scale of -100 to 100.
Telephone and Data Systems Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Telephone and Data Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -100 | Sep 2024 | -100 |
How Other Brands Compare
Telephone and Data Systems is ranked #4 for NPS among its competitors. Ericsson and Verizon come in first and second, with T-Mobile coming in at third. Among those competitors, it is the lowest valued company behind Verizon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telephone and Data Systems NPS vs. Competitors
Compared to its competitors, Telephone and Data Systems's NPS is rated right below Sprint.
| COMPANY | NPS Score | |
|---|---|---|
 | Ericsson | 34 |
 | Verizon | 1 |
 | Westell Technologies | N/A |
 | T-Mobile | -4 |
 | Avaya | -11 |
 | Sprint | -71 |
| Telephone and Data Systems | -100 |
Telephone and Data Systems Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Telephone and Data Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Telephone and Data Systems Customer Loyalty vs. Competitors
Compared to its competitors, Telephone and Data Systems's Customer Loyalty score is rated right above Westell Technologies, and is preceded by Avaya.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sprint | 84% |
| T-Mobile | 82% |
| Verizon | 80% |
| Ericsson | 79% |
| Avaya | 67% |
| Telephone and Data Systems | 10% |
| Westell Technologies | N/A |
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Telephone and Data Systems Product Quality
2.5/5
Telephone and Data Systems has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Telephone and Data Systems Product Information
Telephone and Data Systems’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://tdsinc.com
- Company Size
- 201-500 Employees
Telephone and Data Systems Product Quality vs. Competitors
Compared to its competitors, Telephone and Data Systems's Product Quality score is rated right above Sprint, and is preceded by T-Mobile.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ericsson | 4.1/5 |
| Verizon | 3.3/5 |
| Avaya | 3.1/5 |
| T-Mobile | 3.1/5 |
| Telephone and Data Systems | 2.5/5 |
| Sprint | 1.6/5 |
| Westell Technologies | N/A |
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Telephone and Data Systems Pricing
Telephone and Data Systems ROI & Value For Money
2.5/5
Telephone and Data Systems has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Telephone and Data Systems Pricing vs. Competitors
Compared to its competitors, Telephone and Data Systems's ROI score is rated right above Sprint, and is preceded by T-Mobile.
| COMPANY | Pricing Score | |
|---|---|---|
| Ericsson | 4/5 |
| Avaya | 3.3/5 |
| Verizon | 3.1/5 |
| T-Mobile | 3/5 |
| Telephone and Data Systems | 2.5/5 |
| Sprint | 1.5/5 |
| Westell Technologies | N/A |
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Telephone and Data Systems Customer Satisfaction (CSAT)
Telephone and Data Systems Customer Satisfaction (CSAT) Score
100 / 100
Telephone and Data Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Telephone and Data Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Telephone and Data Systems's Customer Satisfaction score is rated right above Ericsson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Telephone and Data Systems | 100% |
| Ericsson | 75% |
| Verizon | 55% |
| T-Mobile | 50% |
| Avaya | 48% |
| Sprint | 16% |
| Westell Technologies | 0% |
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Telephone and Data Systems Customer Service
2.5/5
Telephone and Data Systems has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Telephone and Data Systems's Customer Service
Address
30 N. LaSalle Street, Chicago, IL 60602
Website
http://tdsinc.com
Phone Number
312-630-1900
Telephone and Data Systems's Social Links
Telephone and Data Systems Customer Service vs. Competitors
Compared to its competitors, Telephone and Data Systems's Customer Service score is rated right above Sprint, and is preceded by T-Mobile.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ericsson | 4.1/5 |
| Avaya | 3.4/5 |
| Verizon | 3.2/5 |
| T-Mobile | 3/5 |
| Telephone and Data Systems | 2.5/5 |
| Sprint | 1.5/5 |
| Westell Technologies | N/A |
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Telephone and Data Systems as an Employer
2.9/5
Telephone and Data Systems has a 2.9/5 stars for its overall company culture rated by their employees
top
15%
CEO of Telephone and Data Systems
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Telephone and Data Systems scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Telephone and Data Systems would recommend the brand to a friend. ENPS measures how likely Telephone and Data Systems employees would recommend working at Telephone and Data Systems to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
