-71
NPS
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Sprint
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About Sprint's Brand
We're obsessed with creating awesome solutions that deliver amazing experiences. We’re here to unleash the power of mobile technology. Among its major competitors, Sprint is ranked in 4th place for NPS while Verizon is 1st, and T-Mobile is 2nd. Overall, Sprint has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $35.28B
Brand at a Glance
84%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sprint CMO
Sprint Ranking
- #4 / 4 of its competitors
Sprint NPS
Sprint's Net Promoter Score (NPS) is a -71 with 12% Promoters, 5% Passives, and 83% Detractors. Net Promoter Score tracks whether Sprint's customers would recommend using the product based on a scale of -100 to 100.
Sprint Overall NPS
| 12% | Promoters |
|---|---|
| 5% | Passives |
| 83% | Detractors |
Sprint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -73 | Nov 2023 | -73 |
Dec 2023 -75 | Dec 2023 | -75 |
Jan 2024 -73 | Jan 2024 | -73 |
Mar 2024 -73 | Mar 2024 | -73 |
Aug 2024 -73 | Aug 2024 | -73 |
Oct 2024 -73 | Oct 2024 | -73 |
Jan 2025 -73 | Jan 2025 | -73 |
Feb 2025 -73 | Feb 2025 | -73 |
Mar 2025 -73 | Mar 2025 | -73 |
Apr 2025 -73 | Apr 2025 | -73 |
Jul 2025 -73 | Jul 2025 | -73 |
Oct 2025 -73 | Oct 2025 | -73 |
How Other Brands Compare
Sprint is ranked #4 for NPS among its competitors. Verizon and T-Mobile come in first and second, with AT&T coming in at third. Among those competitors, it is the lowest valued company behind Verizon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sprint NPS by Gender
Male customers rated Sprint's NPS 7 points higher than Female customers.
Male
-83
Sprint's NPS was rated -83 by Male customers on Comparably.
7%
Promoters
3%
Passives
90%
Detractors
Female
-90
Sprint's NPS was rated -90 by Female customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
Sprint NPS by Ethnicity
Sprint's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -96 | African American/Black | -96 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American -100 | Native American | -100 |
Other -100 | Other | -100 |
Sprint NPS by Age
Sprint's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sprint NPS by Usage
Sprint's NPS was rated the highest by customers who have used Sprint's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
1 to 2 Years -76 | 1 to 2 Years | -76 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -87 | 5 to 10 Years | -87 |
Over 10 Years -91 | Over 10 Years | -91 |
Sprint NPS vs. Competitors
Compared to its competitors, Sprint's NPS is rated right above Parallel Wireless, and is preceded by AT&T.
| COMPANY | NPS Score | |
|---|---|---|
 | Verizon | 1 |
 | T-Mobile | -4 |
 | AT&T | -18 |
| Sprint | -71 |
 | Parallel Wireless | -100 |
 | Telephone and Data Systems | -100 |
 | Accelleran | -100 |
Sprint Customer Reviews
Out of the 36 Sprint customer reviews 1 was positive and 35 were constructive. Sprint customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sprint Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Sprint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sprint Customer Loyalty Score by Gender
Female customers rated Sprint's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sprint.
Male
79%
Yes
Female
88%
Yes
Sprint Customer Loyalty Score by Ethnicity
Sprint's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sprint.
83
out of 100
Caucasian
82
out of 100
Hispanic or Latino
92
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
100
out of 100
Native American
82
out of 100
Other
Sprint Customer Loyalty Score by Age
Sprint's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sprint.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 92% | 31-35 | 92% |
36-40 79% | 36-40 | 79% |
41-45 81% | 41-45 | 81% |
46-50 85% | 46-50 | 85% |
51-55 93% | 51-55 | 93% |
56-60 88% | 56-60 | 88% |
61-65 82% | 61-65 | 82% |
66+ 63% | 66+ | 63% |
Sprint Customer Loyalty Score by Usage
Sprint's Customer Loyalty score was rated the highest by customers who have used Sprint's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sprint Customer Loyalty Score by Industry
Sprint's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sprint Customer Loyalty vs. Competitors
Compared to its competitors, Sprint's Customer Loyalty score is rated right above T-Mobile.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sprint | 84% |
| T-Mobile | 82% |
| Verizon | 80% |
| AT&T | 77% |
| Parallel Wireless | 10% |
| Telephone and Data Systems | 10% |
| Accelleran | 10% |
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Sprint Product Quality
1.6/5
Sprint has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Sprint Product Information
Sprint’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sprint's product the highest. Reviewers from the Computer Hardware industry rated Sprint the lowest at 1.6.
- Website
- http://sprint.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Consumer Services
Hardware and Devices
Mobile App
Quick Insights into Sprint Product Quality
Sprint's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Sprint's Product Quality.
Ranked Sprint Product Quality the Highest
Ranked Sprint Product Quality the Lowest
Sprint Product Quality Score by Gender
Sprint's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sprint.
Male
1.5/5
Female
1.5/5
Sprint Product Quality Score by Ethnicity
Sprint's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sprint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Sprint Product Quality Score by Age
Sprint's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sprint.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.6 | 66+ | 1.6 |
Sprint Product Quality Score by Usage
Sprint's Product Quality score was rated the highest by customers who have used Sprint's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sprint Product Quality Score by Industry
Sprint's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Retail industry customers.
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Sprint Product Quality vs. Competitors
Compared to its competitors, Sprint's Product Quality score is rated right below Telephone and Data Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Accelleran | 4/5 |
| Verizon | 3.3/5 |
| T-Mobile | 3.1/5 |
| AT&T | 2.9/5 |
| Parallel Wireless | 2.5/5 |
| Telephone and Data Systems | 2.5/5 |
| Sprint | 1.6/5 |
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Sprint Pricing
Sprint ROI & Value For Money
1.5/5
Sprint has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sprint's overall ROI score rated by its users and customers.
Sprint Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Accounting industry think that they had the lowest ROI from Sprint.
Quick Insights into Sprint ROI
Sprint's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.
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Ranked Sprint ROI the Highest
Ranked Sprint ROI the Lowest
Sprint ROI Score by Gender
Sprint's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Sprint ROI Score by Ethnicity
Sprint's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sprint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Sprint ROI Score by Age
Sprint's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sprint.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.6 | 66+ | 1.6 |
Sprint ROI Score by Usage
Sprint's ROI score was rated the highest by customers who have used Sprint's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sprint ROI Score by Industry
Sprint's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Utilities industry customers.
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Sprint Pricing vs. Competitors
Compared to its competitors, Sprint's ROI score is rated right below Telephone and Data Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Verizon | 3.1/5 |
| T-Mobile | 3/5 |
| Accelleran | 3/5 |
| AT&T | 2.7/5 |
| Parallel Wireless | 2.5/5 |
| Telephone and Data Systems | 2.5/5 |
| Sprint | 1.5/5 |
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Sprint Customer Satisfaction (CSAT)
Sprint Customer Satisfaction (CSAT) Score
16 / 100
Sprint has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
8%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sprint Customer Satisfaction
Sprint's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Retail industry.
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Ranked Sprint Customer Satisfaction the Highest
Ranked Sprint Customer Satisfaction the Lowest
Sprint Customer Satisfaction Score by Gender
Male customers rated Sprint's Customer Satisfaction score 7 points higher than Female customers.
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16 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 4% | |
Very Dissatisfied | 78% |
9 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 9% | |
Very Dissatisfied | 79% |
Sprint Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sprint's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
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15 / 100
Very Satisfied
9%
Satisfied
6%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
8%
Very Dissatisfied
76%
CSAT according to Hispanic or Latino
Sprint's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
CSAT according to African American/Black
Sprint's Customer Satisfaction (CSAT) score was rated 4% according to African American/Black users and customers.
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4 / 100
Very Satisfied
0%
Satisfied
4%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
82%
CSAT according to Asian or Pacific Islander
Sprint's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Sprint's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sprint.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
94%
Sprint Customer Satisfaction Score by Age
Sprint's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sprint.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 9% | |||||||||||||||
| 41-45 | 15% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 5% | |||||||||||||||
| 61-65 | 29% | |||||||||||||||
| 66+ | 15% |
Sprint Customer Satisfaction Score by Usage
Sprint's Customer Satisfaction score was rated the highest by customers who have used Sprint's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sprint Customer Satisfaction Score by Industry
Sprint's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sprint Customer Satisfaction Score by Industry",
"text": "Sprint's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 15,
"stars": 0,
"csatScore": 15,
"text": "Sprint's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 15
},
{
"label": "Accounting",
"groupId": 495,
"score": 10,
"stars": 0,
"csatScore": 10,
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"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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{
"label": "Automotive and Transportation",
"groupId": 500,
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"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Sprint's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sprint's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Computer Hardware",
"groupId": 509,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Sprint's Customer Satisfaction score is rated by Computer Hardware customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Sprint's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sprint's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Sprint's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sprint's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 5,
"stars": 0,
"csatScore": 5,
"text": "Sprint's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 5
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sprint's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sprint's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sprint's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Utilities",
"groupId": 568,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Sprint's Customer Satisfaction score is rated by Utilities customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Sprint Customer Satisfaction vs. Competitors
Compared to its competitors, Sprint's Customer Satisfaction score is rated right above Parallel Wireless, and is preceded by AT&T.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Telephone and Data Systems | 100% |
| Accelleran | 100% |
| Verizon | 55% |
| T-Mobile | 50% |
| AT&T | 44% |
| Sprint | 16% |
| Parallel Wireless | 0% |
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Sprint Customer Service
1.5/5
Sprint has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sprint's overall Customer Service score rated by its users and customers.
About Sprint's Customer Service
Address
6360 Sprint Parkway, Overland Park, KS 66251
Website
http://sprint.com
Phone Number
1-913-523-9887
Sprint's Social Links
Quick Insights into Sprint Customer Service
Sprint's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.
Sign Up to unlock insights into how customers have ranked Sprint's Customer Service score.
Ranked Sprint Customer Service the Highest
Ranked Sprint Customer Service the Lowest
Sprint Customer Service Score by Gender
Sprint's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sprint.
Male
1.5/5
Female
1.5/5
Sprint Customer Service Score by Ethnicity
Sprint's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sprint.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Sprint Customer Service Score by Age
Sprint's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sprint.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 1.9 | 26-30 | 1.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sprint Customer Service Score by Usage
Sprint's Customer Service score was rated the highest by customers who have used Sprint's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Sprint Customer Service Score by Industry
Sprint's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Utilities industry customers.
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Sprint Customer Service vs. Competitors
Compared to its competitors, Sprint's Customer Service score is rated right below Telephone and Data Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Verizon | 3.2/5 |
| T-Mobile | 3/5 |
| Accelleran | 3/5 |
| AT&T | 2.6/5 |
| Parallel Wireless | 2.5/5 |
| Telephone and Data Systems | 2.5/5 |
| Sprint | 1.5/5 |
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Sprint as an Employer
3.3/5
Sprint has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Sprint scored a -71 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Sprint would recommend the brand to a friend. ENPS measures how likely Sprint employees would recommend working at Sprint to a friend.
Net Promoter Score
-71
NPS Score
| 12% | Promoters |
|---|---|
| 5% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 41% | Promoters |
|---|---|
| 19% | Passive |
| 40% | Detractors |
