-100
NPS
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Parallel Wireless
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About Parallel Wireless' Brand
Parallel Wireless designs and maintains cellular networks. Among its major competitors, Parallel Wireless is ranked in 4th place for NPS while U.S. Cellular is 1st, and Altiostar Networks is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Parallel Wireless Ranking
- #4 / 4 of its competitors
Parallel Wireless NPS
Parallel Wireless's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Parallel Wireless's customers would recommend using the product based on a scale of -100 to 100.
Parallel Wireless Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Parallel Wireless NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
How Other Brands Compare
Parallel Wireless is ranked #4 for NPS among its competitors. U.S. Cellular and Altiostar Networks come in first and second, with Sprint coming in at third.
Parallel Wireless |  U.S. Cellular |  Sprint |  Altiostar Networks | |
| Global Ranking | #- | #591 | #- | #- |
| NPS | -100 | -29 | -71 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $2.18B | $35.28B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parallel Wireless NPS vs. Competitors
Compared to its competitors, Parallel Wireless's NPS is rated right below Sprint.
| COMPANY | NPS Score | |
|---|---|---|
 | DSP Group | N/A |
| U.S. Cellular | -29 |
| Altiostar Networks | -50 |
| Sprint | -71 |
| Parallel Wireless | -100 |
Parallel Wireless Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Parallel Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parallel Wireless Customer Loyalty vs. Competitors
Compared to its competitors, Parallel Wireless's Customer Loyalty score is rated right above Altiostar Networks, and is preceded by U.S. Cellular.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sprint | 84% |
| U.S. Cellular | 80% |
| Parallel Wireless | 10% |
| Altiostar Networks | N/A |
| DSP Group | N/A |
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Parallel Wireless Product Quality
2.5/5
Parallel Wireless has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Parallel Wireless Product Information
Parallel Wireless’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://parallelwireless.com/
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Mobile App
Parallel Wireless Product Quality vs. Competitors
Compared to its competitors, Parallel Wireless's Product Quality score is rated right above Sprint, and is preceded by U.S. Cellular.
| COMPANY | Product Quality Score | |
|---|---|---|
| Altiostar Networks | 4/5 |
| U.S. Cellular | 2.6/5 |
| Parallel Wireless | 2.5/5 |
| Sprint | 1.6/5 |
| DSP Group | N/A |
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Parallel Wireless Pricing
Parallel Wireless ROI & Value For Money
2.5/5
Parallel Wireless has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Parallel Wireless Pricing vs. Competitors
Compared to its competitors, Parallel Wireless's ROI score is rated right above Sprint, and is preceded by U.S. Cellular.
| COMPANY | Pricing Score | |
|---|---|---|
| U.S. Cellular | 2.5/5 |
| Parallel Wireless | 2.5/5 |
| Sprint | 1.5/5 |
| Altiostar Networks | N/A |
| DSP Group | N/A |
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Parallel Wireless Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parallel Wireless Customer Satisfaction vs. Competitors
Compared to its competitors, Parallel Wireless's Customer Satisfaction score is rated right above DSP Group, and is preceded by Altiostar Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| U.S. Cellular | 44% |
| Sprint | 16% |
| Altiostar Networks | 0% |
| Parallel Wireless | 0% |
| DSP Group | 0% |
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Parallel Wireless Customer Service
2.5/5
Parallel Wireless has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Parallel Wireless's Customer Service
Address
1 Tara Blvd, Suite #404, Nashua, NH
Website
http://parallelwireless.com/
Parallel Wireless Customer Service vs. Competitors
Compared to its competitors, Parallel Wireless's Customer Service score is rated right above Sprint, and is preceded by U.S. Cellular.
| COMPANY | Customer Service Score | |
|---|---|---|
| U.S. Cellular | 2.6/5 |
| Parallel Wireless | 2.5/5 |
| Sprint | 1.5/5 |
| Altiostar Networks | N/A |
| DSP Group | N/A |
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Consumer vs. Employees
Parallel Wireless scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Parallel Wireless would recommend the brand to a friend. ENPS measures how likely Parallel Wireless employees would recommend working at Parallel Wireless to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
