Boost Mobile NPS & Customer Reviews

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Boost Mobile

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About Boost Mobile's Brand

Boost Mobile offers wireless phones and services with no long-term contracts. Among its major competitors, Boost Mobile is ranked in 3rd place for NPS while Verizon is 1st, and Sprint is 2nd.

Brand at a Glance

78%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Boost Mobile Ranking

^#3 / 4 of its competitors

Boost Mobile NPS

Boost Mobile's Net Promoter Score (NPS) is a -88 with 5% Promoters, 2% Passives, and 93% Detractors. Net Promoter Score tracks whether Boost Mobile's customers would recommend using the product based on a scale of -100 to 100.

Boost Mobile Overall NPS

-88

NPS

5%	Promoters
2%	Passives
93%	Detractors

Boost Mobile NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 -90	Dec 2024	-90
Jan 2025 -90	Jan 2025	-90
Feb 2025 -90	Feb 2025	-90
Mar 2025 -90	Mar 2025	-90
Apr 2025 -90	Apr 2025	-90
May 2025 -90	May 2025	-90
Jul 2025 -90	Jul 2025	-90
Aug 2025 -90	Aug 2025	-90
Sep 2025 -90	Sep 2025	-90
Oct 2025 -90	Oct 2025	-90
Nov 2025 -90	Nov 2025	-90
Dec 2025 -90	Dec 2025	-90

How Other Brands Compare

Boost Mobile is ranked third for NPS among its competitors. Verizon and Sprint come in first and second, with MetroPCS Communications coming in at #4.

	Boost Mobile	Verizon	MetroPCS Communications	Sprint
Global Ranking	#-	#108	#-	#-
NPS	-88	1	-89	-71
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	-	$241.36B	$163.34B	$35.28B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Boost Mobile NPS by Gender

Male customers rated Boost Mobile's NPS 5 points higher than Female customers.

Male

-89

Boost Mobile's NPS was rated -89 by Male customers on Comparably.

Promoters

Passives

94%

Detractors

Female

-94

Boost Mobile's NPS was rated -94 by Female customers on Comparably.

Promoters

Passives

96%

Detractors

Boost Mobile NPS by Ethnicity

Boost Mobile's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -95	Caucasian	-95
Hispanic or Latino -88	Hispanic or Latino	-88
African American/Black -90	African American/Black	-90
Asian or Pacific Islander 75	Asian or Pacific Islander	75
Native American -100	Native American	-100
Other -89	Other	-89

Boost Mobile NPS by Age

Boost Mobile's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

14%

79%

26-30

89%

31-35

94%

36-40

88%

41-45

98%

46-50

97%

51-55

94%

56-60

96%

61-65

98%

66+

97%

Boost Mobile NPS by Usage

Boost Mobile's NPS was rated the highest by customers who have used Boost Mobile's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -93	Less than 1 Year	-93
1 to 2 Years -90	1 to 2 Years	-90
2 to 5 Years -91	2 to 5 Years	-91
5 to 10 Years -93	5 to 10 Years	-93
Over 10 Years -89	Over 10 Years	-89

Boost Mobile NPS vs. Competitors

Compared to its competitors, Boost Mobile's NPS is rated right above MetroPCS Communications, and is preceded by Sprint.

COMPANY		NPS Score
	Verizon	1
	People Connect People	N/A
	Sprint	-71
	Boost Mobile	-88
	MetroPCS Communications	-89

Boost Mobile Customer Reviews

Out of the 77 Boost Mobile customer reviews 5 were positive and 72 were constructive. Boost Mobile customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Boost Mobile Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Boost Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Boost Mobile Customer Loyalty Score by Gender

Boost Mobile's Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Boost Mobile.

Male

78%

Yes

Female

78%

Yes

Boost Mobile Customer Loyalty Score by Ethnicity

Boost Mobile's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Boost Mobile.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Boost Mobile Customer Loyalty Score by Age

Boost Mobile's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Boost Mobile.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 61%	18-25	61%
26-30 80%	26-30	80%
31-35 88%	31-35	88%
36-40 85%	36-40	85%
41-45 77%	41-45	77%
46-50 80%	46-50	80%
51-55 79%	51-55	79%
56-60 78%	56-60	78%
61-65 73%	61-65	73%
66+ 74%	66+	74%

Boost Mobile Customer Loyalty Score by Usage

Boost Mobile's Customer Loyalty score was rated the highest by customers who have used Boost Mobile's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	54%
1 to 2 Years	69%
2 to 5 Years	88%
5 to 10 Years	85%
Over 10 Years	88%

Boost Mobile Customer Loyalty Score by Industry

Boost Mobile's Customer Loyalty score was rated the highest by Individual and Family Services industry customers, and the lowest by Telecommunications industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	70%
Accounting	77%
Aerospace and Aviation	85%
Fashion and Beauty	82%
Architecture and Planning	70%
Arts and Entertainment	87%
Automotive and Transportation	82%
Banking and Financial Services	66%
Biotech and Pharmaceuticals	55%
Business and Consumer Services	88%
Civic and Social Organization	70%
Computer Hardware	40%
Construction	95%
Consulting	92%
Consumer Services	86%
Education	65%
Environmental Services	78%
Government and Public Policy	87%
Healthcare, Hospitals and Medicine	70%
Hospitality	75%
Individual and Family Services	100%
Insurance	70%
Legal	89%
Logistics and Supply Chain	78%
Manufacturing and Machinery	85%
Marketing, Advertising and Research	70%
Media and Entertainment	70%
Military and Defense	55%
Non-Profit	84%
Energy and Manufacturing	70%
Professional Services	100%
Public Safety	70%
Real Estate	64%
Retail	100%
Security and Investigations	100%
Telecommunications	40%
Utilities	70%
Warehousing	100%

Boost Mobile Customer Loyalty vs. Competitors

Compared to its competitors, Boost Mobile's Customer Loyalty score is rated right above People Connect People, and is preceded by Verizon.

COMPANY		Customer Loyalty Score
	MetroPCS Communications	85%
	Sprint	84%
	Verizon	80%
	Boost Mobile	78%
	People Connect People	N/A

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Boost Mobile Product Quality

1.5/5

Boost Mobile has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Boost Mobile's overall Product Quality score rated by its users and customers.

Boost Mobile Product Information

Boost Mobile’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Boost Mobile's product the highest. Reviewers from the Tech industry rated Boost Mobile the lowest at 1.5.

Website: http://www.boostmobile.com/

Company Size: 201-500 Employees

Industry

Tech

Business Services

Hardware and Devices

Mobile App

Quick Insights into Boost Mobile Product Quality

Boost Mobile's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Warehousing industry.

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Ranked Boost Mobile Product Quality the Highest

Asian or Pacific Islander	3.9
Fashion and Beauty	2.3
18-25	1.9

Ranked Boost Mobile Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Warehousing	1.5

Boost Mobile Product Quality Score by Gender

Boost Mobile's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Boost Mobile.

Male

1.5/5

Female

1.5/5

Boost Mobile Product Quality Score by Ethnicity

Boost Mobile's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Boost Mobile.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Boost Mobile Product Quality Score by Age

Boost Mobile's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.9	18-25	1.9
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Boost Mobile Product Quality Score by Usage

Boost Mobile's Product Quality score was rated 1.5 stars by customers who have used Boost Mobile's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Boost Mobile Product Quality Score by Industry

Boost Mobile's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Warehousing industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.6
Fashion and Beauty	2.3
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.8
Civic and Social Organization	1.5
Computer Hardware	1.5
Construction	1.7
Consulting	1.7
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.6
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.6
Utilities	1.5
Warehousing	1.5

Boost Mobile Product Quality vs. Competitors

Compared to its competitors, Boost Mobile's Product Quality score is rated right above MetroPCS Communications, and is preceded by Sprint.

COMPANY		Product Quality Score
	Verizon	3.3/5
	Sprint	1.6/5
	Boost Mobile	1.5/5
	MetroPCS Communications	1.5/5
	People Connect People	N/A

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Boost Mobile Pricing

Boost Mobile ROI & Value For Money

1.5/5

Boost Mobile has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Boost Mobile Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Boost Mobile.

Quick Insights into Boost Mobile ROI

Boost Mobile's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Warehousing industry.

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Ranked Boost Mobile ROI the Highest

Asian or Pacific Islander	4.2
Fashion and Beauty	2.8
18-25	2

Ranked Boost Mobile ROI the Lowest

Other	1.5
Over 10 Years	1.5
Warehousing	1.5

Boost Mobile ROI Score by Gender

Boost Mobile's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Boost Mobile ROI Score by Ethnicity

Boost Mobile's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Boost Mobile.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.6	Hispanic or Latino	1.6
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Boost Mobile ROI Score by Age

Boost Mobile's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2	18-25	2
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Boost Mobile ROI Score by Usage

Boost Mobile's ROI score was rated 1.5 stars by customers who have used Boost Mobile's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Boost Mobile ROI Score by Industry

Boost Mobile's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Warehousing industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	1.5
Accounting	1.8
Aerospace and Aviation	1.6
Fashion and Beauty	2.8
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	2.2
Business and Consumer Services	1.5
Civic and Social Organization	1.5
Computer Hardware	1.5
Construction	2
Consulting	1.6
Consumer Services	1.5
Education	1.6
Environmental Services	1.6
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.9
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Retail	1.5
Security and Investigations	2.2
Telecommunications	1.6
Utilities	1.5
Warehousing	1.5

Boost Mobile Pricing vs. Competitors

Compared to its competitors, Boost Mobile's ROI score is rated right above MetroPCS Communications, and is preceded by Sprint.

COMPANY		Pricing Score
	Verizon	3.1/5
	Sprint	1.5/5
	Boost Mobile	1.5/5
	MetroPCS Communications	1.5/5
	People Connect People	N/A

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Boost Mobile Customer Satisfaction (CSAT)

Boost Mobile Customer Satisfaction (CSAT) Score

9 / 100

Boost Mobile has an overall Customer Satisfaction score of 9 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	7%
Satisfied	2%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	13%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

75%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Boost Mobile Customer Satisfaction

Boost Mobile's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Warehousing industry.

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Ranked Boost Mobile Customer Satisfaction the Highest

Asian or Pacific Islander	75%
Aerospace and Aviation	33%
18-25	27%

Ranked Boost Mobile Customer Satisfaction the Lowest

46-50	0%
Native American	0%
Warehousing	0%

Boost Mobile Customer Satisfaction Score by Gender

Male customers rated Boost Mobile's Customer Satisfaction score 5 points higher than Female customers.

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9 / 100

Male

	Very Satisfied	7%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	9%
	Very Dissatisfied	79%

4 / 100

Female

	Very Satisfied	3%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	13%
	Very Dissatisfied	80%

Boost Mobile Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Boost Mobile's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.

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4 / 100

Very Satisfied	3%
Satisfied	1%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	14%
Very Dissatisfied	80%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

80%

CSAT according to Hispanic or Latino

Boost Mobile's Customer Satisfaction (CSAT) score was rated 7% according to Hispanic or Latino users and customers.

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7 / 100

Very Satisfied	7%
Satisfied	0%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	77%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

77%

CSAT according to African American/Black

Boost Mobile's Customer Satisfaction (CSAT) score was rated 5% according to African American/Black users and customers.

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5 / 100

Very Satisfied	4%
Satisfied	1%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	15%
Very Dissatisfied	76%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

76%

CSAT according to Asian or Pacific Islander

Boost Mobile's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Native American

Boost Mobile's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	9%
Very Dissatisfied	83%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

83%

CSAT according to Other

Boost Mobile's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.

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9 / 100

Very Satisfied	8%
Satisfied	1%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	3%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

85%

Boost Mobile Customer Satisfaction Score by Age

Boost Mobile's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Boost Mobile.

100

Breakdown

Age

Score

18-25

27%

26-30

15%

31-35

36-40

41-45

46-50

51-55

13%

56-60

61-65

66+

Boost Mobile Customer Satisfaction Score by Usage

Boost Mobile's Customer Satisfaction score was rated the highest by customers who have used Boost Mobile's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	5
1 to 2 Years	8
2 to 5 Years	8
5 to 10 Years	6
Over 10 Years	5

Boost Mobile Customer Satisfaction Score by Industry

Boost Mobile's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Warehousing industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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	"title": "Boost Mobile Customer Satisfaction Score by Industry",
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			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Boost Mobile's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	3
Accounting	11
Aerospace and Aviation	33
Fashion and Beauty	0
Architecture and Planning	0
Arts and Entertainment	10
Automotive and Transportation	29
Banking and Financial Services	14
Biotech and Pharmaceuticals	0
Business and Consumer Services	0
Civic and Social Organization	0
Construction	13
Consulting	22
Consumer Services	0
Education	11
Environmental Services	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	0
Hospitality	0
Individual and Family Services	0
Insurance	0
Legal	12
Manufacturing and Machinery	0
Media and Entertainment	0
Military and Defense	0
Non-Profit	0
Energy and Manufacturing	0
Public Safety	0
Real Estate	0
Retail	0
Security and Investigations	0
Telecommunications	0
Utilities	0
Warehousing	0

Boost Mobile Customer Satisfaction vs. Competitors

Compared to its competitors, Boost Mobile's Customer Satisfaction score is rated right above MetroPCS Communications, and is preceded by Sprint.

COMPANY		Customer Satisfaction (CSAT) Score
	Verizon	55%
	Sprint	16%
	Boost Mobile	9%
	MetroPCS Communications	7%
	People Connect People	0%

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Boost Mobile Customer Service

1.5/5

Boost Mobile has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Boost Mobile's Customer Service

Address

Irvine, CA

Website

http://www.boostmobile.com/

Phone Number

866-402-7366

Quick Insights into Boost Mobile Customer Service

Boost Mobile's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Warehousing industry.

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Ranked Boost Mobile Customer Service the Highest

Asian or Pacific Islander	4
Fashion and Beauty	2.2
1 to 2 Years	1.5

Ranked Boost Mobile Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Warehousing	1.5

Boost Mobile Customer Service Score by Gender

Boost Mobile's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Boost Mobile Customer Service Score by Ethnicity

Boost Mobile's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Boost Mobile.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Boost Mobile Customer Service Score by Age

Boost Mobile's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Boost Mobile Customer Service Score by Usage

Boost Mobile's Customer Service score was rated 1.5 stars by customers who have used Boost Mobile's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Boost Mobile Customer Service Score by Industry

Boost Mobile's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Warehousing industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.6
Fashion and Beauty	2.2
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Civic and Social Organization	1.8
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.5
Utilities	1.5
Warehousing	1.5

Boost Mobile Customer Service vs. Competitors

Compared to its competitors, Boost Mobile's Customer Service score is rated right above MetroPCS Communications, and is preceded by Sprint.

COMPANY		Customer Service Score
	Verizon	3.2/5
	Sprint	1.5/5
	Boost Mobile	1.5/5
	MetroPCS Communications	1.5/5
	People Connect People	N/A

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Boost Mobile as an Employer

2.3/5

Boost Mobile has a 2.3/5 stars for its overall company culture rated by their employees

bottom

CEO of Boost Mobile

Matt Carter

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Boost Mobile scored a -88 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Boost Mobile would recommend the brand to a friend. ENPS measures how likely Boost Mobile employees would recommend working at Boost Mobile to a friend.

Net Promoter Score

-88

NPS Score

5%	Promoters
2%	Passive
93%	Detractors

Employee Net Promoter Score

-49

eNPS Score

20%	Promoters
11%	Passive
69%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail