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ESPN is

Ranked

#64

Media and Entertainment Brands

Brand Page

ESPN

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ESPN

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ESPN is ranked #64 in Media and Entertainment Brands

About ESPN's Brand

ESPN is a multinational and multimedia sports entertainment company that features a wide collection of multimedia sports assets. ESPN’s brand is ranked #595 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ESPN. When compared to other organizations within the Media and Entertainment industry, ESPN is ranked #64. Among its major competitors, ESPN is ranked in 3rd place for NPS while Roku is 1st, and The Madison Square Garden Company is 2nd.Their current valuation is $334.95B

Brand at a Glance

74%

Customer Loyalty

3/5

Product Quality

2.9/5

Pricing

2.9/5

Customer Service

ESPN Ranking

ESPN NPS

ESPN's Net Promoter Score (NPS) is a -3 with 42% Promoters, 13% Passives, and 45% Detractors. Net Promoter Score tracks whether ESPN's customers would recommend using the product based on a scale of -100 to 100.

ESPN Overall NPS

-3

NPS

42%	Promoters
13%	Passives
45%	Detractors

ESPN NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2025 -2	Apr 2025	-2
May 2025 -2	May 2025	-2
Jun 2025 -2	Jun 2025	-2
Jul 2025 -2	Jul 2025	-2
Aug 2025 -2	Aug 2025	-2
Sep 2025 -4	Sep 2025	-4
Oct 2025 -4	Oct 2025	-4
Nov 2025 -4	Nov 2025	-4
Jan 2026 -4	Jan 2026	-4
Feb 2026 -4	Feb 2026	-4
Mar 2026 -4	Mar 2026	-4
May 2026 -4	May 2026	-4

How Other Brands Compare

ESPN is ranked third for NPS among its competitors. Roku and The Madison Square Garden Company come in first and second, with Squad coming in at #4. Among those competitors, it is the third most valued company.

	ESPN	Roku	The Madison Square Garden Company	Squad
Global Ranking	#595	#-	#-	#-
NPS	-3	14	14	-
Valuation Updated every 24 hours for public companies	$334.95B	$42.13B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ESPN NPS by Gender

Female customers rated ESPN's NPS 7 points higher than Male customers.

Male

-37

ESPN's NPS was rated -37 by Male customers on Comparably.

27%

Promoters

Passives

64%

Detractors

Female

-30

ESPN's NPS was rated -30 by Female customers on Comparably.

30%

Promoters

10%

Passives

60%

Detractors

ESPN NPS by Ethnicity

ESPN's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -45	Caucasian	-45
Hispanic or Latino -42	Hispanic or Latino	-42
African American/Black -9	African American/Black	-9
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other -27	Other	-27

ESPN NPS by Age

ESPN's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

47%

13%

40%

26-30

64%

36%

31-35

25%

67%

36-40

19%

75%

41-45

16%

17%

67%

46-50

14%

29%

57%

51-55

31%

63%

56-60

30%

65%

61-65

24%

71%

66+

21%

76%

ESPN NPS by Usage

ESPN's NPS was rated the highest by customers who have used ESPN's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -8	Less than 1 Year	-8
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years -21	2 to 5 Years	-21
5 to 10 Years -33	5 to 10 Years	-33
Over 10 Years -42	Over 10 Years	-42

ESPN NPS vs. Competitors

Compared to its competitors, ESPN's NPS is rated right below SPORTS195.

COMPANY		NPS Score
	Roku	14
	The Madison Square Garden Company	14
	Squad	N/A
	SPORTS195	N/A
	ESPN	-3

ESPN NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, ESPN's NPS is rated right below Instagram.

COMPANY		NPS Score
	Nintendo	54
	Spotify	49
	Apple	46
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Instagram	21
	ESPN	-3

ESPN Customer Reviews

Out of the 30 ESPN customer reviews 14 were positive and 16 were constructive. ESPN customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

ESPN Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of ESPN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

ESPN Customer Loyalty Score by Gender

Male customers rated ESPN's Customer Loyalty score 9% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ESPN.

Male

78%

Yes

Female

69%

Yes

ESPN Customer Loyalty Score by Ethnicity

ESPN's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ESPN.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

ESPN Customer Loyalty Score by Age

ESPN's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ESPN.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 73%	18-25	73%
26-30 87%	26-30	87%
31-35 92%	31-35	92%
36-40 94%	36-40	94%
41-45 75%	41-45	75%
46-50 74%	46-50	74%
51-55 83%	51-55	83%
56-60 60%	56-60	60%
61-65 57%	61-65	57%
66+ 76%	66+	76%

ESPN Customer Loyalty Score by Usage

ESPN's Customer Loyalty score was rated the highest by customers who have used ESPN's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	65%
1 to 2 Years	70%
2 to 5 Years	65%
5 to 10 Years	76%
Over 10 Years	78%

ESPN Customer Loyalty Score by Industry

ESPN's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	74%
Accounting	78%
Aerospace and Aviation	55%
Architecture and Planning	55%
Arts and Entertainment	67%
Banking and Financial Services	73%
Construction	100%
Education	76%
Healthcare, Hospitals and Medicine	55%
Legal	33%
Marketing, Advertising and Research	46%
Media and Entertainment	85%
Real Estate	87%
Telecommunications	100%

ESPN Customer Loyalty vs. Competitors

Compared to its competitors, ESPN's Customer Loyalty score is rated right above The Madison Square Garden Company, and is preceded by Roku.

COMPANY		Customer Loyalty Score
	Roku	80%
	ESPN	74%
	The Madison Square Garden Company	72%
	Squad	N/A
	SPORTS195	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, ESPN's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	ESPN	74%

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ESPN Product Quality

3/5

ESPN has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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ESPN Product Information

ESPN’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Media and Entertainment industry rated ESPN's product the highest. Reviewers from the Architecture and Planning industry rated ESPN the lowest at 2.3.

Website: http://www.espn.com

Company Size: 5,001-10,000 Employees

Industry

Staffing and Recruiting

Telecommunications

Media

Sports & Entertainment

Quick Insights into ESPN Product Quality

ESPN's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Telecommunications industry.

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Ranked ESPN Product Quality the Highest

26-30	3.7
1 to 2 Years	3.6
Media and Entertainment	3.6

Ranked ESPN Product Quality the Lowest

Over 10 Years	2.3
31-35	1.8
Telecommunications	1.5

ESPN Product Quality Score by Gender

Male customers rated ESPN's Product Quality score 0.2 stars higher than Female customers.

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Male

2.6/5

Female

2.4/5

ESPN Product Quality Score by Ethnicity

ESPN's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 2.3	Other	2.3

ESPN Product Quality Score by Age

ESPN's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ESPN.

Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.7	26-30	3.7
31-35 1.8	31-35	1.8
36-40 2.6	36-40	2.6
41-45 2.3	41-45	2.3
46-50 2.4	46-50	2.4
51-55 2.5	51-55	2.5
56-60 2.4	56-60	2.4
61-65 1.9	61-65	1.9
66+ 2.1	66+	2.1

ESPN Product Quality Score by Usage

ESPN's Product Quality score was rated the highest by customers who have used ESPN's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.6
2 to 5 Years	2.9
5 to 10 Years	2.6
Over 10 Years	2.3

ESPN Product Quality Score by Industry

ESPN's Product Quality score was rated the highest by Media and Entertainment industry customers, and the lowest by Telecommunications industry customers.

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Tech	2.9
Accounting	2.6
Aerospace and Aviation	1.6
Architecture and Planning	2.3
Arts and Entertainment	3.1
Banking and Financial Services	2.6
Construction	2.5
Education	3
Healthcare, Hospitals and Medicine	1.5
Legal	1.9
Marketing, Advertising and Research	2.3
Media and Entertainment	3.6
Real Estate	1.5
Telecommunications	1.5

ESPN Product Quality vs. Competitors

Compared to its competitors, ESPN's Product Quality score is rated right above Squad, and is preceded by The Madison Square Garden Company.

COMPANY		Product Quality Score
	Roku	3.7/5
	The Madison Square Garden Company	3.7/5
	ESPN	3/5
	Squad	N/A
	SPORTS195	N/A

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, ESPN's Product Quality score is rated right below Instagram.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Instagram	3.7/5
	ESPN	3/5

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ESPN Pricing

ESPN ROI & Value For Money

2.9/5

ESPN has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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ESPN Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Media and Entertainment industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from ESPN.

Quick Insights into ESPN ROI

ESPN's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Telecommunications industry.

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Ranked ESPN ROI the Highest

26-30	3.5
1 to 2 Years	3.4
African American/Black	3.1

Ranked ESPN ROI the Lowest

Over 10 Years	2.2
61-65	1.8
Telecommunications	1.5

ESPN ROI Score by Gender

Female customers rated ESPN's ROI score 0.1 stars higher than Male customers.

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Male

2.3/5

Female

2.4/5

ESPN ROI Score by Ethnicity

ESPN's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Other 2.2	Other	2.2

ESPN ROI Score by Age

ESPN's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 3.5	26-30	3.5
31-35 2.2	31-35	2.2
36-40 2.1	36-40	2.1
41-45 2	41-45	2
46-50 2.8	46-50	2.8
51-55 2.2	51-55	2.2
56-60 2.2	56-60	2.2
61-65 1.8	61-65	1.8
66+ 2.1	66+	2.1

ESPN ROI Score by Usage

ESPN's ROI score was rated the highest by customers who have used ESPN's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.4
2 to 5 Years	2.6
5 to 10 Years	2.3
Over 10 Years	2.2

ESPN ROI Score by Industry

ESPN's ROI score was rated the highest by Media and Entertainment industry customers, and the lowest by Telecommunications industry customers.

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Tech	2.9
Accounting	2.4
Aerospace and Aviation	1.6
Architecture and Planning	2.2
Arts and Entertainment	2.9
Banking and Financial Services	2.5
Construction	2.4
Education	2.8
Healthcare, Hospitals and Medicine	1.5
Legal	1.7
Marketing, Advertising and Research	2.2
Media and Entertainment	3.1
Real Estate	1.5
Telecommunications	1.5

ESPN Pricing vs. Competitors

Compared to its competitors, ESPN's ROI score is rated right above Squad, and is preceded by The Madison Square Garden Company.

COMPANY		Pricing Score
	Roku	3.6/5
	The Madison Square Garden Company	3.5/5
	ESPN	2.9/5
	Squad	N/A
	SPORTS195	N/A

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, ESPN's ROI score is rated right below Instagram.

COMPANY		Pricing Score
	Spotify	4/5
	Netflix	4/5
	Apple	4/5
	Nintendo	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Instagram	3.4/5
	ESPN	2.9/5

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ESPN Customer Satisfaction (CSAT)

ESPN Customer Satisfaction (CSAT) Score

50 / 100

ESPN has an overall Customer Satisfaction score of 50 rated by its users and customers.

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Very Satisfied	29%
Satisfied	21%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	10%
Very Dissatisfied	27%

Very Satisfied

29%

Satisfied

21%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

10%

Very Dissatisfied

27%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ESPN Customer Satisfaction

ESPN's Customer Satisfaction score was rated highest by customers who have used ESPN's products/services for 1 to 2 Years, and rated lowest by customers from the Telecommunications industry.

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Ranked ESPN Customer Satisfaction the Highest

1 to 2 Years	77%
26-30	67%
Asian or Pacific Islander	60%

Ranked ESPN Customer Satisfaction the Lowest

5 to 10 Years	28%
66+	22%
Telecommunications	0%

ESPN Customer Satisfaction Score by Gender

Female customers rated ESPN's Customer Satisfaction score 6 points higher than Male customers.

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36 / 100

Male

	Very Satisfied	21%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	14%
	Very Dissatisfied	40%

42 / 100

Female

	Very Satisfied	23%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	10%
	Very Dissatisfied	38%

ESPN Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

ESPN's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.

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37 / 100

Very Satisfied	22%
Satisfied	15%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	12%
Very Dissatisfied	44%

Very Satisfied

22%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

44%

CSAT according to Hispanic or Latino

ESPN's Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.

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43 / 100

Very Satisfied	29%
Satisfied	14%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	14%
Very Dissatisfied	29%

Very Satisfied

29%

Satisfied

14%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

14%

Very Dissatisfied

29%

CSAT according to African American/Black

ESPN's Customer Satisfaction (CSAT) score was rated 45% according to African American/Black users and customers.

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45 / 100

Very Satisfied	35%
Satisfied	10%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	15%

Very Satisfied

35%

Satisfied

10%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

15%

CSAT according to Asian or Pacific Islander

ESPN's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	0%
Satisfied	60%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

Satisfied

60%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

20%

CSAT according to Other

ESPN's Customer Satisfaction (CSAT) score was rated 35% according to Other users and customers.

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35 / 100

Very Satisfied	16%
Satisfied	19%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	6%
Very Dissatisfied	46%

Very Satisfied

16%

Satisfied

19%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

46%

ESPN Customer Satisfaction Score by Age

ESPN's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

60%

26-30

67%

31-35

40%

36-40

28%

41-45

43%

46-50

33%

51-55

33%

56-60

41%

61-65

35%

66+

22%

ESPN Customer Satisfaction Score by Usage

ESPN's Customer Satisfaction score was rated the highest by customers who have used ESPN's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	50
1 to 2 Years	77
2 to 5 Years	61
5 to 10 Years	28
Over 10 Years	34

ESPN Customer Satisfaction Score by Industry

ESPN's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.

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{
	"title": "ESPN Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 60,
			"stars": 0,
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			"groupId": 499,
			"score": 49,
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			"scoreClassName": "",
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			"label": "Banking and Financial Services",
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			"score": 33,
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			"scoreClassName": "",
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			"label": "Construction",
			"groupId": 510,
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			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "ESPN's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "ESPN's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "ESPN's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 49,
			"stars": 0,
			"csatScore": 49,
			"text": "ESPN's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 49
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "ESPN's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "ESPN's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	60
Accounting	55
Aerospace and Aviation	11
Architecture and Planning	50
Arts and Entertainment	49
Banking and Financial Services	33
Construction	50
Education	43
Healthcare, Hospitals and Medicine	0
Marketing, Advertising and Research	25
Media and Entertainment	49
Real Estate	0
Telecommunications	0

ESPN Customer Satisfaction vs. Competitors

Compared to its competitors, ESPN's Customer Satisfaction score is rated right above Squad, and is preceded by Roku.

COMPANY		Customer Satisfaction (CSAT) Score
	The Madison Square Garden Company	72%
	Roku	67%
	ESPN	50%
	Squad	0%
	SPORTS195	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, ESPN's Customer Satisfaction score is rated right below Instagram.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	76%
	Rockstar Games	76%
	ROBLOX	72%
	Instagram	61%
	ESPN	50%

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ESPN Customer Service

2.9/5

ESPN has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About ESPN's Customer Service

Address

Bristol, CT 06010

Website

http://www.espn.com

Phone Number

818-560-1000

ESPN's Social Links

linkedin.com/company/3595

Quick Insights into ESPN Customer Service

ESPN's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Telecommunications industry.

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Ranked ESPN Customer Service the Highest

26-30	3.7
1 to 2 Years	3.3
African American/Black	3.2

Ranked ESPN Customer Service the Lowest

Over 10 Years	2.3
61-65	1.9
Telecommunications	1.5

ESPN Customer Service Score by Gender

ESPN's Customer Service score was rated 2.4 by both Female and Male customers on Comparably.

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Male

2.4/5

Female

2.4/5

ESPN Customer Service Score by Ethnicity

ESPN's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 2.3	Hispanic or Latino	2.3
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Other 2.3	Other	2.3

ESPN Customer Service Score by Age

ESPN's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.4	18-25	3.4
26-30 3.7	26-30	3.7
31-35 2.3	31-35	2.3
36-40 2.1	36-40	2.1
41-45 2.1	41-45	2.1
46-50 2.4	46-50	2.4
51-55 2.3	51-55	2.3
56-60 2.2	56-60	2.2
61-65 1.9	61-65	1.9
66+ 2.1	66+	2.1

ESPN Customer Service Score by Usage

ESPN's Customer Service score was rated the highest by customers who have used ESPN's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.3
2 to 5 Years	2.6
5 to 10 Years	2.4
Over 10 Years	2.3

ESPN Customer Service Score by Industry

ESPN's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Telecommunications industry customers.

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Tech	3
Accounting	2.7
Aerospace and Aviation	1.5
Architecture and Planning	2.2
Arts and Entertainment	3.2
Banking and Financial Services	2.6
Construction	2.4
Education	3.2
Healthcare, Hospitals and Medicine	1.5
Legal	1.7
Marketing, Advertising and Research	2.1
Media and Entertainment	3.1
Real Estate	1.5
Telecommunications	1.5

ESPN Customer Service vs. Competitors

Compared to its competitors, ESPN's Customer Service score is rated right above Squad, and is preceded by The Madison Square Garden Company.

COMPANY		Customer Service Score
	Roku	3.4/5
	The Madison Square Garden Company	3.4/5
	ESPN	2.9/5
	Squad	N/A
	SPORTS195	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, ESPN's Customer Service score is rated right below Instagram.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5
	ESPN	2.9/5

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ESPN as an Employer

3.0/5

ESPN has a 3.0/5 stars for its overall company culture rated by their employees

top

40%

CEO of ESPN

James Pitaro

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ESPN scored a -3 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of ESPN would recommend the brand to a friend. ENPS measures how likely ESPN employees would recommend working at ESPN to a friend.

Net Promoter Score

-3

NPS Score

42%	Promoters
13%	Passive
45%	Detractors

Employee Net Promoter Score

eNPS Score

42%	Promoters
17%	Passive
41%	Detractors

Global Ranking Snapshot

ESPN is ranked #595 in the Global Top 100 Brands. It ranks just behind GitLab and just ahead of B&H Photo.

RANK			INDUSTRY
593	Kelly	Peter Quigley	Business and Consumer Services
594	GitLab	Bill Staples	Tech
595	ESPN	James Pitaro	Media and Entertainment
596	B&H Photo		Retail
597	ASUS	Jerry Shen	Consumer Goods
598	BuzzFeed	Jonah Peretti	Media and Entertainment
599	Novartis Pharmaceuticals	Vas Narasimhan	Health and Wellness

Media and Entertainment Ranking Snapshot

ESPN is ranked #64 in the Media and Entertainment Industry. It ranks just behind Specialized Bicycle Components and just ahead of BuzzFeed.

RANK		Location
62	Booking.com	Amsterdam
63	Specialized Bicycle Components
64	ESPN	Bristol, CT
65	BuzzFeed	New York City, NY
66	Trustpilot	New York City, NY
67	21st Century Fox	New York City, NY
68	Wattpad	Toronto, KS