14
NPS
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The Madison Square Garden Company
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About The Madison Square Garden Company's Brand
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
The Madison Square Garden Company NPS
The Madison Square Garden Company's Net Promoter Score (NPS) is a 14 with 47% Promoters, 20% Passives, and 33% Detractors. Net Promoter Score tracks whether The Madison Square Garden Company's customers would recommend using the product based on a scale of -100 to 100.
The Madison Square Garden Company Overall NPS
| 47% | Promoters |
|---|---|
| 20% | Passives |
| 33% | Detractors |
The Madison Square Garden Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 6 | Feb 2023 | 6 |
Mar 2023 6 | Mar 2023 | 6 |
Jul 2023 12 | Jul 2023 | 12 |
Aug 2023 21 | Aug 2023 | 21 |
Sep 2023 28 | Sep 2023 | 28 |
Oct 2023 21 | Oct 2023 | 21 |
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 12 | Dec 2023 | 12 |
Nov 2024 16 | Nov 2024 | 16 |
Dec 2024 19 | Dec 2024 | 19 |
Jan 2025 17 | Jan 2025 | 17 |
Apr 2025 13 | Apr 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Madison Square Garden Company NPS by Gender
Female customers rated The Madison Square Garden Company's NPS 39 points higher than Male customers.
Male
-14
The Madison Square Garden Company's NPS was rated -14 by Male customers on Comparably.
24%
Promoters
38%
Passives
38%
Detractors
Female
25
The Madison Square Garden Company's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
The Madison Square Garden Company NPS by Ethnicity
The Madison Square Garden Company's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
The Madison Square Garden Company NPS by Age
The Madison Square Garden Company's NPS was rated 22 points by customers ages 18-25 on Comparably.
The Madison Square Garden Company NPS by Usage
The Madison Square Garden Company's NPS was rated the highest by customers who have used The Madison Square Garden Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
Over 10 Years -67 | Over 10 Years | -67 |
The Madison Square Garden Company Customer Reviews
Out of the 2 The Madison Square Garden Company customer reviews 2 were positive and 0 were constructive. The Madison Square Garden Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.
The Madison Square Garden Company Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of The Madison Square Garden Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Madison Square Garden Company Customer Loyalty Score by Gender
Male customers rated The Madison Square Garden Company's Customer Loyalty score 34% higher than Female customers.
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Male
89%
Yes
Female
55%
Yes
The Madison Square Garden Company Customer Loyalty Score by Ethnicity
The Madison Square Garden Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Madison Square Garden Company.
70
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
The Madison Square Garden Company Customer Loyalty Score by Age
The Madison Square Garden Company's Customer Loyalty score was rated 80% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
The Madison Square Garden Company Customer Loyalty Score by Usage
The Madison Square Garden Company's Customer Loyalty score was rated the highest by customers who have used The Madison Square Garden Company's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Madison Square Garden Company Product Quality
3.7/5
The Madison Square Garden Company has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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The Madison Square Garden Company Product Information
The Madison Square Garden Company’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into The Madison Square Garden Company Product Quality
The Madison Square Garden Company's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked The Madison Square Garden Company Product Quality the Highest
Ranked The Madison Square Garden Company Product Quality the Lowest
The Madison Square Garden Company Product Quality Score by Gender
Female customers rated The Madison Square Garden Company's Product Quality score 0.7 stars higher than Male customers.
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Male
3.2/5
Female
3.9/5
The Madison Square Garden Company Product Quality Score by Ethnicity
The Madison Square Garden Company's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Madison Square Garden Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
The Madison Square Garden Company Product Quality Score by Age
The Madison Square Garden Company's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Madison Square Garden Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
The Madison Square Garden Company Product Quality Score by Usage
The Madison Square Garden Company's Product Quality score was rated the highest by customers who have used The Madison Square Garden Company's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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The Madison Square Garden Company Pricing
The Madison Square Garden Company ROI & Value For Money
3.5/5
The Madison Square Garden Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into The Madison Square Garden Company ROI
The Madison Square Garden Company's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked The Madison Square Garden Company ROI the Highest
Ranked The Madison Square Garden Company ROI the Lowest
The Madison Square Garden Company ROI Score by Gender
Female customers rated The Madison Square Garden Company's ROI score 0.2 stars higher than Male customers.
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Male
3.2/5
Female
3.4/5
The Madison Square Garden Company ROI Score by Ethnicity
The Madison Square Garden Company's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Madison Square Garden Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
The Madison Square Garden Company ROI Score by Age
The Madison Square Garden Company's ROI score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Madison Square Garden Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
The Madison Square Garden Company ROI Score by Usage
The Madison Square Garden Company's ROI score was rated the highest by customers who have used The Madison Square Garden Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Madison Square Garden Company Customer Satisfaction (CSAT)
The Madison Square Garden Company Customer Satisfaction (CSAT) Score
72 / 100
The Madison Square Garden Company has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
4%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Madison Square Garden Company Customer Satisfaction
The Madison Square Garden Company's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked The Madison Square Garden Company Customer Satisfaction the Highest
Ranked The Madison Square Garden Company Customer Satisfaction the Lowest
The Madison Square Garden Company Customer Satisfaction Score by Gender
Female customers rated The Madison Square Garden Company's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Madison Square Garden Company.
63 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
The Madison Square Garden Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Madison Square Garden Company's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
The Madison Square Garden Company's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
The Madison Square Garden Company Customer Satisfaction Score by Age
The Madison Square Garden Company's Customer Satisfaction score was rated 88 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% |
The Madison Square Garden Company Customer Satisfaction Score by Usage
The Madison Square Garden Company's Customer Satisfaction score was rated the highest by customers who have used The Madison Square Garden Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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The Madison Square Garden Company Customer Service
3.4/5
The Madison Square Garden Company has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About The Madison Square Garden Company's Customer Service
Address
10121-0091
Website
http://www.themadisonsquaregardencompany.com/
Phone Number
212-465-6741
The Madison Square Garden Company's Social Links
Quick Insights into The Madison Square Garden Company Customer Service
The Madison Square Garden Company's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used The Madison Square Garden Company's products/services for Over 10 Years.
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Ranked The Madison Square Garden Company Customer Service the Highest
Ranked The Madison Square Garden Company Customer Service the Lowest
The Madison Square Garden Company Customer Service Score by Gender
Female customers rated The Madison Square Garden Company's Customer Service score 0.7 stars higher than Male customers.
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Male
2.8/5
Female
3.5/5
The Madison Square Garden Company Customer Service Score by Ethnicity
The Madison Square Garden Company's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Madison Square Garden Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
The Madison Square Garden Company Customer Service Score by Age
The Madison Square Garden Company's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
The Madison Square Garden Company Customer Service Score by Usage
The Madison Square Garden Company's Customer Service score was rated the highest by customers who have used The Madison Square Garden Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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The Madison Square Garden Company as an Employer
3.7/5
The Madison Square Garden Company has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
CEO of The Madison Square Garden Company
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Madison Square Garden Company scored a 14 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of The Madison Square Garden Company would recommend the brand to a friend. ENPS measures how likely The Madison Square Garden Company employees would recommend working at The Madison Square Garden Company to a friend.
Net Promoter Score
14
NPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
