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Novartis Pharmaceuticals is

Ranked

#47

Health and Wellness Brands

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Novartis Pharmaceuticals

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Novartis Pharmaceuticals

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Novartis Pharmaceuticals is ranked #47 in Health and Wellness Brands

About Novartis Pharmaceuticals' Brand

Novartis Pharmaceuticals’s brand is ranked #599 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Novartis Pharmaceuticals. When compared to other organizations within the Health and Wellness industry, Novartis Pharmaceuticals is ranked #47. Among its major competitors, Novartis Pharmaceuticals is ranked in 1st place for NPS while Otonomy is 2nd.

Brand at a Glance

80%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

4/5

Customer Service

Novartis Pharmaceuticals Ranking

^#599 in Global Best Brands
^#47 in Health and Wellness
^#1 / 2 of its competitors

Novartis Pharmaceuticals NPS

Novartis Pharmaceuticals's Net Promoter Score (NPS) is a 23 with 51% Promoters, 21% Passives, and 28% Detractors. Net Promoter Score tracks whether Novartis Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.

Novartis Pharmaceuticals Overall NPS

NPS

51%	Promoters
21%	Passives
28%	Detractors

Novartis Pharmaceuticals NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 24	Mar 2024	24
Apr 2024 24	Apr 2024	24
May 2024 26	May 2024	26
Jun 2024 25	Jun 2024	25
Jul 2024 24	Jul 2024	24
Aug 2024 24	Aug 2024	24
Sep 2024 24	Sep 2024	24
Oct 2024 22	Oct 2024	22
Nov 2024 24	Nov 2024	24
May 2025 24	May 2025	24
Jun 2025 24	Jun 2025	24
Sep 2025 23	Sep 2025	23

How Other Brands Compare

Novartis Pharmaceuticals is ranked first for NPS among its competitors. Otonomy comes in second.

	Novartis Pharmaceuticals	Otonomy
Global Ranking	#599	#-
NPS	23	-
Valuation Updated every 24 hours for public companies	-	$5.28M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Novartis Pharmaceuticals NPS by Gender

Female customers rated Novartis Pharmaceuticals's NPS 9 points higher than Male customers.

Male

Novartis Pharmaceuticals's NPS was rated 28 by Male customers on Comparably.

50%

Promoters

28%

Passives

22%

Detractors

Female

Novartis Pharmaceuticals's NPS was rated 37 by Female customers on Comparably.

55%

Promoters

27%

Passives

18%

Detractors

Novartis Pharmaceuticals NPS by Ethnicity

Novartis Pharmaceuticals's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 25	Caucasian	25
African American/Black 33	African American/Black	33
Asian or Pacific Islander 30	Asian or Pacific Islander	30
Other 0	Other	0

Novartis Pharmaceuticals NPS by Age

Novartis Pharmaceuticals's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

33%

67%

31-35

66%

17%

36-40

60%

40%

41-45

50%

25%

51-55

20%

80%

Novartis Pharmaceuticals NPS by Usage

Novartis Pharmaceuticals's NPS was rated the highest by customers who have used Novartis Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50
1 to 2 Years 24	1 to 2 Years	24
2 to 5 Years -13	2 to 5 Years	-13
Over 10 Years 57	Over 10 Years	57

Novartis Pharmaceuticals NPS vs. Competitors

COMPANY		NPS Score
	Novartis Pharmaceuticals	23

Novartis Pharmaceuticals NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Novartis Pharmaceuticals's NPS is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Novartis Pharmaceuticals	23
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Novartis Pharmaceuticals Customer Reviews

Out of the 3 Novartis Pharmaceuticals customer reviews 2 were positive and 1 was constructive. Novartis Pharmaceuticals customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Novartis Pharmaceuticals Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Novartis Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Novartis Pharmaceuticals Customer Loyalty Score by Gender

Female customers rated Novartis Pharmaceuticals's Customer Loyalty score 9% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Novartis Pharmaceuticals.

Male

75%

Yes

Female

84%

Yes

Novartis Pharmaceuticals Customer Loyalty Score by Ethnicity

Novartis Pharmaceuticals's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Novartis Pharmaceuticals.

out of 100

Caucasian

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

Novartis Pharmaceuticals Customer Loyalty Score by Age

Novartis Pharmaceuticals's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Novartis Pharmaceuticals.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 40%	26-30	40%
31-35 85%	31-35	85%
36-40 46%	36-40	46%
41-45 100%	41-45	100%
51-55 82%	51-55	82%

Novartis Pharmaceuticals Customer Loyalty Score by Usage

Novartis Pharmaceuticals's Customer Loyalty score was rated the highest by customers who have used Novartis Pharmaceuticals's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	85%
1 to 2 Years	66%
2 to 5 Years	89%
Over 10 Years	87%

Novartis Pharmaceuticals Customer Loyalty Score by Industry

Novartis Pharmaceuticals's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	46%
Biotech and Pharmaceuticals	84%

Novartis Pharmaceuticals Customer Loyalty vs. Competitors

COMPANY		Customer Loyalty Score
	Novartis Pharmaceuticals	80%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Novartis Pharmaceuticals's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	Novartis Pharmaceuticals	80%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Novartis Pharmaceuticals Product Quality

3.9/5

Novartis Pharmaceuticals has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Novartis Pharmaceuticals Product Information

Novartis Pharmaceuticals’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Novartis Pharmaceuticals's product the highest. Reviewers from the Tech industry rated Novartis Pharmaceuticals the lowest at 2.9.

Website: https://www.novartis.in

Company Size: 10,000+ Employees

Quick Insights into Novartis Pharmaceuticals Product Quality

Novartis Pharmaceuticals's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.

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Ranked Novartis Pharmaceuticals Product Quality the Highest

18-25	4.6
African American/Black	4.6
Less than 1 Year	4.5

Ranked Novartis Pharmaceuticals Product Quality the Lowest

2 to 5 Years	2.9
Tech	2.9
26-30	2.6

Novartis Pharmaceuticals Product Quality Score by Gender

Female customers rated Novartis Pharmaceuticals's Product Quality score 0.1 stars higher than Male customers.

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Male

3.8/5

Female

3.9/5

Novartis Pharmaceuticals Product Quality Score by Ethnicity

Novartis Pharmaceuticals's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Novartis Pharmaceuticals.

Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 3.6	Other	3.6

Novartis Pharmaceuticals Product Quality Score by Age

Novartis Pharmaceuticals's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Novartis Pharmaceuticals.

Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 2.6	26-30	2.6
31-35 3.6	31-35	3.6
36-40 3.4	36-40	3.4
41-45 4.5	41-45	4.5
51-55 4.3	51-55	4.3

Novartis Pharmaceuticals Product Quality Score by Usage

Novartis Pharmaceuticals's Product Quality score was rated the highest by customers who have used Novartis Pharmaceuticals's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.5
1 to 2 Years	4
2 to 5 Years	2.9
Over 10 Years	4.3

Novartis Pharmaceuticals Product Quality Score by Industry

Novartis Pharmaceuticals's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.

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Tech	2.9
Biotech and Pharmaceuticals	4.4

Novartis Pharmaceuticals Product Quality vs. Competitors

COMPANY		Product Quality Score
	Novartis Pharmaceuticals	3.9/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Novartis Pharmaceuticals's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Novartis Pharmaceuticals	3.9/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Novartis Pharmaceuticals Pricing

Novartis Pharmaceuticals ROI & Value For Money

3.8/5

Novartis Pharmaceuticals has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Novartis Pharmaceuticals Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Novartis Pharmaceuticals.

Quick Insights into Novartis Pharmaceuticals ROI

Novartis Pharmaceuticals's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked Novartis Pharmaceuticals ROI the Highest

18-25	4.5
Less than 1 Year	4.5
Tech	4.5

Ranked Novartis Pharmaceuticals ROI the Lowest

31-35	3.6
2 to 5 Years	3.2
Other	3.2

Novartis Pharmaceuticals ROI Score by Gender

Male customers rated Novartis Pharmaceuticals's ROI score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

Novartis Pharmaceuticals ROI Score by Ethnicity

Novartis Pharmaceuticals's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.2	Other	3.2

Novartis Pharmaceuticals ROI Score by Age

Novartis Pharmaceuticals's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4	26-30	4
31-35 3.6	31-35	3.6
36-40 3.9	36-40	3.9
41-45 4.1	41-45	4.1
51-55 4.2	51-55	4.2

Novartis Pharmaceuticals ROI Score by Usage

Novartis Pharmaceuticals's ROI score was rated the highest by customers who have used Novartis Pharmaceuticals's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.5
1 to 2 Years	3.8
2 to 5 Years	3.2
Over 10 Years	4.5

Novartis Pharmaceuticals ROI Score by Industry

Novartis Pharmaceuticals's ROI score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	4.5
Biotech and Pharmaceuticals	4.3

Novartis Pharmaceuticals Pricing vs. Competitors

COMPANY		Pricing Score
	Novartis Pharmaceuticals	3.8/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Novartis Pharmaceuticals's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Novartis Pharmaceuticals	3.8/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Novartis Pharmaceuticals Customer Satisfaction (CSAT)

Novartis Pharmaceuticals Customer Satisfaction (CSAT) Score

80 / 100

Novartis Pharmaceuticals has an overall Customer Satisfaction score of 80 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	36%
Satisfied	44%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	4%
Very Dissatisfied	7%

Very Satisfied

36%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Novartis Pharmaceuticals Customer Satisfaction

Novartis Pharmaceuticals's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Novartis Pharmaceuticals's products/services for 2 to 5 Years.

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Ranked Novartis Pharmaceuticals Customer Satisfaction the Highest

18-25	100%
African American/Black	100%
Biotech and Pharmaceuticals	100%

Ranked Novartis Pharmaceuticals Customer Satisfaction the Lowest

Male	72%
Caucasian	70%
2 to 5 Years	57%

Novartis Pharmaceuticals Customer Satisfaction Score by Gender

Female customers rated Novartis Pharmaceuticals's Customer Satisfaction score 18 points higher than Male customers.

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72 / 100

Male

	Very Satisfied	36%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	14%
	Very Dissatisfied	7%

90 / 100

Female

	Very Satisfied	40%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	10%

Novartis Pharmaceuticals Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Novartis Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.

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70 / 100

Very Satisfied	40%
Satisfied	30%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	10%

Very Satisfied

40%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

10%

CSAT according to African American/Black

Novartis Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Novartis Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.

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89 / 100

Very Satisfied	44%
Satisfied	45%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

44%

Satisfied

45%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Novartis Pharmaceuticals' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

Novartis Pharmaceuticals Customer Satisfaction Score by Age

Novartis Pharmaceuticals's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

100%

31-35

83%

36-40

80%

41-45

100%

51-55

100%

Novartis Pharmaceuticals Customer Satisfaction Score by Usage

Novartis Pharmaceuticals's Customer Satisfaction score was rated the highest by customers who have used Novartis Pharmaceuticals's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100
1 to 2 Years	76
2 to 5 Years	57
Over 10 Years	100

Novartis Pharmaceuticals Customer Satisfaction Score by Industry

Novartis Pharmaceuticals's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	75
Biotech and Pharmaceuticals	100

Novartis Pharmaceuticals Customer Satisfaction vs. Competitors

COMPANY		Customer Satisfaction (CSAT) Score
	Novartis Pharmaceuticals	80%

Unlock Novartis Pharmaceuticals Customer Satisfaction vs. Competitors Data

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Novartis Pharmaceuticals's Customer Satisfaction score is rated right above Glossier, and is preceded by Colgate Palmolive.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Novartis Pharmaceuticals	80%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	64%
	WW (formally Weight Watchers)	46%

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Novartis Pharmaceuticals Customer Service

4/5

Novartis Pharmaceuticals has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Novartis Pharmaceuticals's Customer Service

Website

https://www.novartis.in

Quick Insights into Novartis Pharmaceuticals Customer Service

Novartis Pharmaceuticals's Customer Service score was rated highest by customers who have used Novartis Pharmaceuticals's products/services for Over 10 Years, and rated lowest by customers who have used Novartis Pharmaceuticals's products/services for 2 to 5 Years.

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Ranked Novartis Pharmaceuticals Customer Service the Highest

Over 10 Years	4.6
Other	4.4
18-25	4.3

Ranked Novartis Pharmaceuticals Customer Service the Lowest

African American/Black	3.8
Male	3.8
2 to 5 Years	3.5

Novartis Pharmaceuticals Customer Service Score by Gender

Female customers rated Novartis Pharmaceuticals's Customer Service score 0.5 stars higher than Male customers.

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Male

3.8/5

Female

4.3/5

Novartis Pharmaceuticals Customer Service Score by Ethnicity

Novartis Pharmaceuticals's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Novartis Pharmaceuticals.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.4	Other	4.4

Novartis Pharmaceuticals Customer Service Score by Age

Novartis Pharmaceuticals's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Novartis Pharmaceuticals.

100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 3.8	26-30	3.8
31-35 4.2	31-35	4.2
36-40 3.8	36-40	3.8
41-45 4.1	41-45	4.1
51-55 3.9	51-55	3.9

Novartis Pharmaceuticals Customer Service Score by Usage

Novartis Pharmaceuticals's Customer Service score was rated the highest by customers who have used Novartis Pharmaceuticals's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.4
1 to 2 Years	3.8
2 to 5 Years	3.5
Over 10 Years	4.6

Novartis Pharmaceuticals Customer Service Score by Industry

Novartis Pharmaceuticals's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.

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Tech	4.1
Biotech and Pharmaceuticals	4.2

Novartis Pharmaceuticals Customer Service vs. Competitors

COMPANY		Customer Service Score
	Novartis Pharmaceuticals	4/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Novartis Pharmaceuticals's Customer Service score is rated right above Peloton, and is preceded by Glossier.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Novartis Pharmaceuticals	4/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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Novartis Pharmaceuticals as an Employer

4.3/5

Novartis Pharmaceuticals has a 4.3/5 stars for its overall company culture rated by their employees

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CEO of Novartis Pharmaceuticals

Vas Narasimhan

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Novartis Pharmaceuticals scored a 23 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Novartis Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Novartis Pharmaceuticals employees would recommend working at Novartis Pharmaceuticals to a friend.

Net Promoter Score

NPS Score

51%	Promoters
21%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
23%	Passive
26%	Detractors

Global Ranking Snapshot

Novartis Pharmaceuticals is ranked #599 in the Global Top 100 Brands. It ranks just behind BuzzFeed and just ahead of Clean Harbors.

RANK			INDUSTRY
597	ASUS	Jerry Shen	Consumer Goods
598	BuzzFeed	Jonah Peretti	Media and Entertainment
599	Novartis Pharmaceuticals	Vas Narasimhan	Health and Wellness
600	Clean Harbors	Alan McKim	Energy and Manufacturing
601	Builders FirstSource	Peter Jackson	Energy and Manufacturing
602	BlackRock	Laurence Fink	Banking and Financial Services
603	Schlumberger	Paal Kibsgaard	Energy and Manufacturing

Health and Wellness Ranking Snapshot

Novartis Pharmaceuticals is ranked #47 in the Health and Wellness Industry. It ranks just behind Calm and just ahead of Meijer.

RANK		Location
45	Teladoc	Purchase, NY
46	Calm	San Francisco, CA
47	Novartis Pharmaceuticals
48	Meijer	Greenville, MI
49	Anytime Fitness	Hastings, NE
50	Thrive Market	Marina Del Rey, CA
51	23andMe	Sunnyvale, CA