
Teladoc is the nation’s first and largest telehealth platform, transforming the access, cost and quality dynamics of health care delivery. Teladoc’s brand is ranked #559 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Teladoc. When compared to other organizations within the Health and Wellness industry, Teladoc is ranked #45. Among its major competitors, Teladoc is ranked in 1st place for NPS while MDLIVE is 2nd, and Accolade is 3rd.Their current market cap is $27.71B

Stephany Verstraete serves as the Chief Marketing Officer of Teladoc. Stephany started at Teladoc in Jan of 2016. Stephany currently resides in the Greater New York City Area.
Teladoc's Net Promoter Score (NPS) is a 16 with 41% Promoters, 34% Passives, and 25% Detractors. Net Promoter Score tracks whether Teladoc's customers would recommend using the product based on a scale of -100 to 100.
| 41% | Promoters |
|---|---|
| 34% | Passives |
| 25% | Detractors |
| Summary | Date | Score |
|---|---|---|
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 23 | Mar 2024 | 23 |
Apr 2024 24 | Apr 2024 | 24 |
Jun 2024 23 | Jun 2024 | 23 |
Jul 2024 21 | Jul 2024 | 21 |
Sep 2024 19 | Sep 2024 | 19 |
Dec 2024 20 | Dec 2024 | 20 |
Feb 2025 16 | Feb 2025 | 16 |
Mar 2025 16 | Mar 2025 | 16 |
Apr 2025 16 | Apr 2025 | 16 |
Jul 2025 16 | Jul 2025 | 16 |
Nov 2025 16 | Nov 2025 | 16 |
Teladoc is ranked first for NPS among its competitors. MDLIVE and Accolade come in second and third, with Assurex Health coming in at #4. Among those competitors, it is the most valued company.
![]() Teladoc | ![]() Assurex Health | ![]() Accolade | ![]() MDLIVE | |
| Global Ranking | #559 | #- | #- | #- |
| NPS | 16 | - | -30 | -17 |
| Valuation Updated every 24 hours for public companies | $27.71B | $2.35B | $600.00M | $350.00M |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Teladoc's NPS 28 points higher than Male customers.
Teladoc's NPS was rated 7 by Male customers on Comparably.
Teladoc's NPS was rated 35 by Female customers on Comparably.
Teladoc's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 22 | Caucasian | 22 |
African American/Black -40 | African American/Black | -40 |
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Other 14 | Other | 14 |
Teladoc's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Teladoc's NPS was rated the highest by customers who have used Teladoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
Compared to its competitors, Teladoc's NPS is rated right above ITUS Corporation.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Teladoc | 16 |
![]() | ITUS Corporation | N/A |
![]() | WhiteGlove Health | N/A |
![]() | MDLIVE | -17 |
![]() | Accolade | -30 |
![]() | HealthTap | -34 |
In the Health and Wellness industry, Teladoc's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Headspace | 41 |
![]() | Glossier | 38 |
![]() | Colgate Palmolive | 36 |
![]() | Peloton | 31 |
![]() | Johnson & Johnson | 26 |
![]() | Philips | 18 |
![]() | CVS Health | 18 |
![]() | Teladoc | 16 |
![]() | WW (formally Weight Watchers) | -11 |
Out of the 4 Teladoc customer reviews 3 were positive and 1 was constructive. Teladoc customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Teladoc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Teladoc's Customer Loyalty score 18% higher than Male customers.
Teladoc's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Teladoc's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
26-30 61% | 26-30 | 61% |
31-35 64% | 31-35 | 64% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
46-50 40% | 46-50 | 40% |
56-60 70% | 56-60 | 70% |
Teladoc's Customer Loyalty score was rated the highest by customers who have used Teladoc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Teladoc's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Compared to its competitors, Teladoc's Customer Loyalty score is rated right above MDLIVE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Teladoc | 72% |
![]() | MDLIVE | 70% |
![]() | Accolade | 68% |
![]() | HealthTap | 55% |
![]() | ITUS Corporation | N/A |
![]() | WhiteGlove Health | N/A |
In the Health and Wellness industry, Teladoc's Customer Loyalty score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Colgate Palmolive | 85% |
![]() | Peloton | 82% |
![]() | Headspace | 82% |
![]() | CVS Health | 80% |
![]() | Johnson & Johnson | 79% |
![]() | Glossier | 77% |
![]() | Philips | 76% |
![]() | WW (formally Weight Watchers) | 73% |
![]() | Teladoc | 72% |
Teladoc has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Teladoc’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Teladoc's product the highest. Reviewers from the Tech industry rated Teladoc the lowest at 3.4.
Teladoc's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 46-50.
Female customers rated Teladoc's Product Quality score 0.3 stars higher than Male customers.
Teladoc's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.8 | Other | 2.8 |
Teladoc's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4 | 41-45 | 4 |
46-50 2 | 46-50 | 2 |
56-60 2.3 | 56-60 | 2.3 |
Teladoc's Product Quality score was rated the highest by customers who have used Teladoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Teladoc's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Teladoc's Product Quality score is rated right above HealthTap.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Teladoc | 3.5/5 |
![]() | HealthTap | 3/5 |
![]() | MDLIVE | 2.7/5 |
![]() | Accolade | 2.7/5 |
![]() | ITUS Corporation | N/A |
![]() | WhiteGlove Health | N/A |
In the Health and Wellness industry, Teladoc's Product Quality score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Headspace | 4.3/5 |
![]() | Glossier | 4.3/5 |
![]() | Colgate Palmolive | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Philips | 3.8/5 |
![]() | Teladoc | 3.5/5 |
![]() | CVS Health | 3.5/5 |
![]() | WW (formally Weight Watchers) | 3.1/5 |
Teladoc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Teladoc.
Teladoc's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
Female customers rated Teladoc's ROI score 0.5 stars higher than Male customers.
Teladoc's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 2.9 | Other | 2.9 |
Teladoc's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.6 | 41-45 | 4.6 |
46-50 1.6 | 46-50 | 1.6 |
56-60 2.1 | 56-60 | 2.1 |
Teladoc's ROI score was rated the highest by customers who have used Teladoc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Teladoc's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Compared to its competitors, Teladoc's ROI score is rated right above HealthTap.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Teladoc | 3.7/5 |
![]() | HealthTap | 3.3/5 |
![]() | Accolade | 2.8/5 |
![]() | MDLIVE | 2.5/5 |
![]() | ITUS Corporation | N/A |
![]() | WhiteGlove Health | N/A |
In the Health and Wellness industry, Teladoc's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Glossier | 3.9/5 |
![]() | Johnson & Johnson | 3.9/5 |
![]() | Teladoc | 3.7/5 |
![]() | Philips | 3.6/5 |
![]() | CVS Health | 3.4/5 |
![]() | WW (formally Weight Watchers) | 2.8/5 |
Teladoc has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teladoc's Customer Satisfaction score was rated highest by customers who have used Teladoc's products/services for 2 to 5 Years, and rated lowest by customers ages 46-50.
Female customers rated Teladoc's Customer Satisfaction score 17 points higher than Male customers.
Very Satisfied | 54% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 7% | |
Very Dissatisfied | 23% |
Very Satisfied | 43% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 7% |
Teladoc's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
Teladoc's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Teladoc's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Teladoc's Customer Satisfaction (CSAT) score was rated 58% according to Other users and customers.
Teladoc's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 86% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 34% |
Teladoc's Customer Satisfaction score was rated the highest by customers who have used Teladoc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Teladoc's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Compared to its competitors, Teladoc's Customer Satisfaction score is rated right above MDLIVE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Teladoc | 71% |
![]() | MDLIVE | 38% |
![]() | HealthTap | 34% |
![]() | Accolade | 28% |
![]() | ITUS Corporation | 0% |
![]() | WhiteGlove Health | 0% |
In the Health and Wellness industry, Teladoc's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Headspace | 84% |
![]() | Colgate Palmolive | 83% |
![]() | Glossier | 79% |
![]() | Johnson & Johnson | 78% |
![]() | Philips | 74% |
![]() | Teladoc | 71% |
![]() | CVS Health | 68% |
![]() | Peloton | 63% |
![]() | WW (formally Weight Watchers) | 46% |
Teladoc has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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Purchase, NY
http://www.teladoc.com
(800) 835-2362
Teladoc's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
Female customers rated Teladoc's Customer Service score 0.3 stars higher than Male customers.
Teladoc's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.2 | Other | 3.2 |
Teladoc's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.6 | 41-45 | 4.6 |
46-50 1.6 | 46-50 | 1.6 |
56-60 2 | 56-60 | 2 |
Teladoc's Customer Service score was rated the highest by customers who have used Teladoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Teladoc's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Compared to its competitors, Teladoc's Customer Service score is rated right above Accolade.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Teladoc | 3.7/5 |
![]() | Accolade | 2.8/5 |
![]() | HealthTap | 2.7/5 |
![]() | MDLIVE | 2.5/5 |
![]() | ITUS Corporation | N/A |
![]() | WhiteGlove Health | N/A |
In the Health and Wellness industry, Teladoc's Customer Service score is rated right above Philips, and is preceded by Headspace.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Glossier | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Teladoc | 3.7/5 |
![]() | Philips | 3.7/5 |
![]() | CVS Health | 3.7/5 |
![]() | WW (formally Weight Watchers) | 3/5 |
Teladoc has a 3.4/5 stars for its overall company culture rated by their employees

Teladoc scored a 16 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Teladoc would recommend the brand to a friend. ENPS measures how likely Teladoc employees would recommend working at Teladoc to a friend.
| 41% | Promoters |
|---|---|
| 34% | Passive |
| 25% | Detractors |
| 37% | Promoters |
|---|---|
| 23% | Passive |
| 40% | Detractors |
Teladoc is ranked #559 in the Global Top 100 Brands. It ranks just behind Axon and just ahead of iCIMS.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
557 | ![]() | Century 21 | ![]() | Greg Sexton | Media and Entertainment |
558 | ![]() | Axon | ![]() | Rick Smith | Tech |
559 | ![]() | Teladoc | ![]() | Jason Gorevic | Health and Wellness |
560 | ![]() | iCIMS | ![]() | Steve Lucas | Tech |
561 | ![]() | Slalom Consulting | ![]() | Brad Jackson | Business and Consumer Services |
562 | ![]() | See's Candies | ![]() | Brad Kinstler | Retail |
563 | ![]() | Garmin International | ![]() | Clifton Pemble | Consumer Goods |
Teladoc is ranked #45 in the Health and Wellness Industry. It ranks just behind Medtronic and just ahead of Calm.
| RANK | COMPANY | Location | |
|---|---|---|---|
43 | ![]() | Elevance Health | Indianapolis, IN |
44 | ![]() | Medtronic | Minneapolis, MN |
45 | ![]() | Teladoc | Purchase, NY |
46 | ![]() | Calm | San Francisco, CA |
47 | ![]() | Novartis Pharmaceuticals | |
48 | ![]() | Meijer | Greenville, MI |
49 | ![]() | Anytime Fitness | Hastings, NE |