Teladoc NPS & Customer Reviews | Comparably
Teladoc is
Ranked
#45
in
Health and Wellness Brands
Brand Page
Teladoc
Marketing or Exec? Claim Your Free Account

Teladoc is ranked #45 in Health and Wellness Brands

About Teladoc's Brand

Teladoc is the nation’s first and largest telehealth platform, transforming the access, cost and quality dynamics of health care delivery. Teladoc’s brand is ranked #559 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Teladoc. When compared to other organizations within the Health and Wellness industry, Teladoc is ranked #45. Among its major competitors, Teladoc is ranked in 1st place for NPS while MDLIVE is 2nd, and Accolade is 3rd.Their current market cap is $27.71B

Brand at a Glance

72%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

Teladoc CMO
  Teladoc CMO

Stephany Verstraete

Stephany Verstraete serves as the Chief Marketing Officer of Teladoc. Stephany started at Teladoc in Jan of 2016. Stephany currently resides in the Greater New York City Area.

Teladoc Ranking

Teladoc NPS

Teladoc's Net Promoter Score (NPS) is a 16 with 41% Promoters, 34% Passives, and 25% Detractors. Net Promoter Score tracks whether Teladoc's customers would recommend using the product based on a scale of -100 to 100.

Teladoc Overall NPS

16
NPS
41%Promoters
34%Passives
25%Detractors
Teladoc Overall NPS

Teladoc NPS Trend

-100
-50
0
50
100
Feb 2024
24
Feb 202424
Mar 2024
23
Mar 202423
Apr 2024
24
Apr 202424
Jun 2024
23
Jun 202423
Jul 2024
21
Jul 202421
Sep 2024
19
Sep 202419
Dec 2024
20
Dec 202420
Feb 2025
16
Feb 202516
Mar 2025
16
Mar 202516
Apr 2025
16
Apr 202516
Jul 2025
16
Jul 202516
Nov 2025
16
Nov 202516

How Other Brands Compare

Teladoc is ranked first for NPS among its competitors. MDLIVE and Accolade come in second and third, with Assurex Health coming in at #4. Among those competitors, it is the most valued company.

Teladoc's Logo
Teladoc
Assurex Health's Logo
Assurex Health
Accolade's Logo
Accolade
MDLIVE's Logo
MDLIVE
Global Ranking#559#-#-#-
NPS16--30-17
Valuation Updated every 24 hours for public companies$27.71B$2.35B$600.00M$350.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Teladoc NPS by Gender

Female customers rated Teladoc's NPS 28 points higher than Male customers.

Male

7

Teladoc's NPS was rated 7 by Male customers on Comparably.

50%
Promoters
7%
Passives
43%
Detractors

Female

35

Teladoc's NPS was rated 35 by Female customers on Comparably.

53%
Promoters
29%
Passives
18%
Detractors

Teladoc NPS by Ethnicity

Teladoc's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100
-50
0
50
100
Caucasian
22
Caucasian22
African American/Black
-40
African American/Black-40
Asian or Pacific Islander
60
Asian or Pacific Islander60
Other
14
Other14

Teladoc NPS by Age

Teladoc's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

0
20
40
60
80
100
Promoters
43%
Passives
43%
Detractors
14%
26-3043%43%14%
Promoters
60%
Passives
0%
Detractors
40%
31-3560%0%40%
Promoters
67%
Passives
33%
Detractors
0%
36-4067%33%0%
Promoters
86%
Passives
14%
Detractors
0%
41-4586%14%0%
Promoters
33%
Passives
0%
Detractors
67%
46-5033%0%67%
Promoters
0%
Passives
33%
Detractors
67%
56-600%33%67%

Teladoc NPS by Usage

Teladoc's NPS was rated the highest by customers who have used Teladoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
1 to 2 Years
37
1 to 2 Years37
2 to 5 Years
33
2 to 5 Years33

Teladoc NPS vs. Competitors

Compared to its competitors, Teladoc's NPS is rated right above ITUS Corporation.

Teladoc NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Teladoc's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

Teladoc Customer Reviews

Out of the 4 Teladoc customer reviews 3 were positive and 1 was constructive. Teladoc customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Betterhelp is a great service and value for money
What can this brand most improve?
FIx software system it is broke
What do you value most about this brand?
breadth of services, ease of use
What do you value most about this brand?
Convenient professionall services at a great rate.

Teladoc Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Teladoc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72
72%
28
28%
Teladoc Customer Loyalty

Teladoc Customer Loyalty Score by Gender

Female customers rated Teladoc's Customer Loyalty score 18% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Teladoc.
Male
61%
Yes
Female
79%
Yes

Teladoc Customer Loyalty Score by Ethnicity

Teladoc's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Teladoc.
80
out of 100
Caucasian
28
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
74
out of 100
Other

Teladoc Customer Loyalty Score by Age

Teladoc's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Teladoc.
0
20%
40%
60%
80%
100%
26-30
61%
26-3061%
31-35
64%
31-3564%
36-40
70%
36-4070%
41-45
100%
41-45100%
46-50
40%
46-5040%
56-60
70%
56-6070%

Teladoc Customer Loyalty Score by Usage

Teladoc's Customer Loyalty score was rated the highest by customers who have used Teladoc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
58%
1 to 2 Years
78%
2 to 5 Years
85%

Teladoc Customer Loyalty Score by Industry

Teladoc's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
74%
Aerospace and Aviation
70%
Healthcare, Hospitals and Medicine
70%

Teladoc Customer Loyalty vs. Competitors

Compared to its competitors, Teladoc's Customer Loyalty score is rated right above MDLIVE.

COMPANYCustomer Loyalty Score
Teladoc72%
MDLIVE70%
Accolade68%
HealthTap55%
ITUS CorporationN/A
WhiteGlove HealthN/A

Unlock Teladoc Customer Loyalty vs. Competitors Data

Teladoc's Logo
VS
MDLIVE's Logo
Accolade's Logo
HealthTap's Logo
ITUS Corporation's Logo
WhiteGlove Health's Logo

Sign Up for Brand Profile PRO to get the full Teladoc Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Teladoc's Customer Loyalty score is rated right below WW (formally Weight Watchers).

Unlock Teladoc Customer Loyalty vs. Companies in Health and Wellness Data

Teladoc's Logo
VS
Colgate Palmolive's Logo
Peloton's Logo
Headspace's Logo
CVS Health's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Teladoc Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.

Teladoc Product Quality

3.5/5

Teladoc has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Teladoc's overall Product Quality score rated by its users and customers.

Teladoc Product Information

Teladoc’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Teladoc's product the highest. Reviewers from the Tech industry rated Teladoc the lowest at 3.4.

Website
http://www.teladoc.com
Company Size
1,001-5,000 Employees

Industry

Healthcare
Mobile App

Quick Insights into Teladoc Product Quality

Teladoc's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked Teladoc's Product Quality.

Ranked Teladoc Product Quality the Highest

Aerospace and Aviation
5
26-30
4.3
Caucasian
3.8

Ranked Teladoc Product Quality the Lowest

Less than 1 Year
3.1
Other
2.8
46-50
2

Teladoc Product Quality Score by Gender

Female customers rated Teladoc's Product Quality score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Teladoc.

Male

3.3/5

Female

3.6/5

Teladoc Product Quality Score by Ethnicity

Teladoc's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Teladoc.
0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
African American/Black
2.9
African American/Black2.9
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Other
2.8
Other2.8

Teladoc Product Quality Score by Age

Teladoc's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Teladoc.
0
1
2
3
4
5
26-30
4.3
26-304.3
31-35
3.6
31-353.6
36-40
4.1
36-404.1
41-45
4
41-454
46-50
2
46-502
56-60
2.3
56-602.3

Teladoc Product Quality Score by Usage

Teladoc's Product Quality score was rated the highest by customers who have used Teladoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3.1
1 to 2 Years
3.7
2 to 5 Years
3.5

Teladoc Product Quality Score by Industry

Teladoc's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
3.4
Aerospace and Aviation
5
Healthcare, Hospitals and Medicine
3.5

Teladoc Product Quality vs. Competitors

Compared to its competitors, Teladoc's Product Quality score is rated right above HealthTap.

COMPANYProduct Quality Score
Teladoc3.5/5
HealthTap3/5
MDLIVE2.7/5
Accolade2.7/5
ITUS CorporationN/A
WhiteGlove HealthN/A

Unlock Teladoc Product Quality vs. Competitors Data

Teladoc's Logo
VS
HealthTap's Logo
MDLIVE's Logo
Accolade's Logo
ITUS Corporation's Logo
WhiteGlove Health's Logo

Sign Up for Brand Profile PRO to get the full Teladoc Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Teladoc's Product Quality score is rated right above CVS Health, and is preceded by Philips.

Unlock Teladoc Product Quality vs. Companies in Health and Wellness Data

Teladoc's Logo
VS
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Peloton's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Teladoc Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.

Teladoc Pricing

Teladoc ROI & Value For Money

3.7/5

Teladoc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Teladoc's overall ROI score rated by its users and customers.

Teladoc Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Teladoc.

Quick Insights into Teladoc ROI

Teladoc's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked Teladoc's ROI score.

Ranked Teladoc ROI the Highest

41-45
4.6
Aerospace and Aviation
4.3
Asian or Pacific Islander
4.3

Ranked Teladoc ROI the Lowest

Less than 1 Year
3.1
African American/Black
2.5
46-50
1.6

Teladoc ROI Score by Gender

Female customers rated Teladoc's ROI score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Teladoc.

Male

3.2/5

Female

3.7/5

Teladoc ROI Score by Ethnicity

Teladoc's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Teladoc.
0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
African American/Black
2.5
African American/Black2.5
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
2.9
Other2.9

Teladoc ROI Score by Age

Teladoc's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Teladoc.
0
1
2
3
4
5
26-30
4
26-304
31-35
3.3
31-353.3
36-40
4.5
36-404.5
41-45
4.6
41-454.6
46-50
1.6
46-501.6
56-60
2.1
56-602.1

Teladoc ROI Score by Usage

Teladoc's ROI score was rated the highest by customers who have used Teladoc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
3.1
1 to 2 Years
3.5
2 to 5 Years
3.7

Teladoc ROI Score by Industry

Teladoc's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
3.7
Aerospace and Aviation
4.3
Healthcare, Hospitals and Medicine
3.3

Teladoc Pricing vs. Competitors

Compared to its competitors, Teladoc's ROI score is rated right above HealthTap.

COMPANYPricing Score
Teladoc3.7/5
HealthTap3.3/5
Accolade2.8/5
MDLIVE2.5/5
ITUS CorporationN/A
WhiteGlove HealthN/A

Unlock Teladoc ROI vs. Competitors Data

Teladoc's Logo
VS
HealthTap's Logo
Accolade's Logo
MDLIVE's Logo
ITUS Corporation's Logo
WhiteGlove Health's Logo

Sign Up for Brand Profile PRO to get the full Teladoc ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Teladoc's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.

Unlock Teladoc ROI vs. Companies in Health and Wellness Data

Teladoc's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Teladoc ROI vs. Companies in Health and Wellness data and gain insights into your customers today.

Teladoc Customer Satisfaction (CSAT)

Teladoc Customer Satisfaction (CSAT) Score

71 / 100

Teladoc has an overall Customer Satisfaction score of 71 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied44%
Satisfied27%
Neither Satisfied nor Dissatisfied12%
Dissatisfied5%
Very Dissatisfied12%
Very Satisfied
44%
Satisfied
27%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Teladoc Customer Satisfaction

Teladoc's Customer Satisfaction score was rated highest by customers who have used Teladoc's products/services for 2 to 5 Years, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked Teladoc's Customer Satisfaction.

Ranked Teladoc Customer Satisfaction the Highest

2 to 5 Years
100%
36-40
100%
Aerospace and Aviation
100%

Ranked Teladoc Customer Satisfaction the Lowest

Less than 1 Year
57%
African American/Black
40%
46-50
34%

Teladoc Customer Satisfaction Score by Gender

Female customers rated Teladoc's Customer Satisfaction score 17 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Teladoc.
62 / 100
Male
Very Satisfied
54%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
23%
79 / 100
Female
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
7%

Teladoc Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Teladoc's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Teladoc.
78 / 100
Very Satisfied44%
Satisfied34%
Neither Satisfied nor Dissatisfied0%
Dissatisfied11%
Very Dissatisfied11%
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
11%

CSAT according to African American/Black

Teladoc's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Teladoc.
40 / 100
Very Satisfied40%
Satisfied0%
Neither Satisfied nor Dissatisfied20%
Dissatisfied20%
Very Dissatisfied20%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%

CSAT according to Asian or Pacific Islander

Teladoc's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Teladoc.
100 / 100
Very Satisfied75%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Teladoc's Customer Satisfaction (CSAT) score was rated 58% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Teladoc.
58 / 100
Very Satisfied29%
Satisfied29%
Neither Satisfied nor Dissatisfied0%
Dissatisfied13%
Very Dissatisfied29%
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
29%

Teladoc Customer Satisfaction Score by Age

Teladoc's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Teladoc.
0
20
40
60
80
100
26-30 CSAT Score
86%
Very Satisfied
71%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
26-3086%
31-35 CSAT Score
60%
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
31-3560%
36-40 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
41-45 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
34%
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
46-5034%

Teladoc Customer Satisfaction Score by Usage

Teladoc's Customer Satisfaction score was rated the highest by customers who have used Teladoc's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
57
1 to 2 Years
72
2 to 5 Years
100

Teladoc Customer Satisfaction Score by Industry

Teladoc's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
82
Aerospace and Aviation
100
Healthcare, Hospitals and Medicine
60

Teladoc Customer Satisfaction vs. Competitors

Compared to its competitors, Teladoc's Customer Satisfaction score is rated right above MDLIVE.

COMPANYCustomer Satisfaction (CSAT) Score
Teladoc71%
MDLIVE38%
HealthTap34%
Accolade28%
ITUS Corporation0%
WhiteGlove Health0%

Unlock Teladoc Customer Satisfaction vs. Competitors Data

Teladoc's Logo
VS
MDLIVE's Logo
HealthTap's Logo
Accolade's Logo
ITUS Corporation's Logo
WhiteGlove Health's Logo

Sign Up for Brand Profile PRO to get the full Teladoc Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Teladoc's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

Unlock Teladoc Customer Satisfaction vs. Companies in Health and Wellness Data

Teladoc's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
Peloton's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Teladoc Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.

Teladoc Customer Service

3.7/5

Teladoc has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Teladoc's overall Customer Service score rated by its users and customers.

About Teladoc's Customer Service

Address

Purchase, NY


Website

http://www.teladoc.com


Phone Number

(800) 835-2362

Quick Insights into Teladoc Customer Service

Teladoc's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked Teladoc's Customer Service score.

Ranked Teladoc Customer Service the Highest

41-45
4.6
Asian or Pacific Islander
4.3
Aerospace and Aviation
4.1

Ranked Teladoc Customer Service the Lowest

Less than 1 Year
3.3
African American/Black
2.1
46-50
1.6

Teladoc Customer Service Score by Gender

Female customers rated Teladoc's Customer Service score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Teladoc.

Male

3.4/5

Female

3.7/5

Teladoc Customer Service Score by Ethnicity

Teladoc's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Teladoc.
0
20
40
60
80
100
Caucasian
3.6
Caucasian3.6
African American/Black
2.1
African American/Black2.1
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
3.2
Other3.2

Teladoc Customer Service Score by Age

Teladoc's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Teladoc.
0
20
40
60
80
100
26-30
4
26-304
31-35
3.5
31-353.5
36-40
4.5
36-404.5
41-45
4.6
41-454.6
46-50
1.6
46-501.6
56-60
2
56-602

Teladoc Customer Service Score by Usage

Teladoc's Customer Service score was rated the highest by customers who have used Teladoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
3.3
1 to 2 Years
3.6
2 to 5 Years
3.6

Teladoc Customer Service Score by Industry

Teladoc's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
3.8
Aerospace and Aviation
4.1
Healthcare, Hospitals and Medicine
3.5

Teladoc Customer Service vs. Competitors

Compared to its competitors, Teladoc's Customer Service score is rated right above Accolade.

COMPANYCustomer Service Score
Teladoc3.7/5
Accolade2.8/5
HealthTap2.7/5
MDLIVE2.5/5
ITUS CorporationN/A
WhiteGlove HealthN/A

Unlock Teladoc Customer Service vs. Competitors Data

Teladoc's Logo
VS
Accolade's Logo
HealthTap's Logo
MDLIVE's Logo
ITUS Corporation's Logo
WhiteGlove Health's Logo

Sign Up for Brand Profile PRO to get the full Teladoc Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Teladoc's Customer Service score is rated right above Philips, and is preceded by Headspace.

Unlock Teladoc Customer Service vs. Companies in Health and Wellness Data

Teladoc's Logo
VS
Glossier's Logo
Peloton's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Teladoc Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.

Teladoc as an Employer

3.4/5

Teladoc has a 3.4/5 stars for its overall company culture rated by their employees

  Teladoc CEO
top
50%
CEO of Teladoc

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Teladoc scored a 16 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Teladoc would recommend the brand to a friend. ENPS measures how likely Teladoc employees would recommend working at Teladoc to a friend.

Net Promoter Score

16
NPS Score
41%Promoters
34%Passive
25%Detractors

Employee Net Promoter Score

-3
eNPS Score
37%Promoters
23%Passive
40%Detractors

Global Ranking Snapshot

Teladoc is ranked #559 in the Global Top 100 Brands. It ranks just behind Axon and just ahead of iCIMS.

RANKCOMPANYCEOINDUSTRY
557
Century 21  Century 21 CEO
Greg Sexton
Media and Entertainment
558
Axon  Axon CEO
Rick Smith
Tech
559
Teladoc  Teladoc CEO
Jason Gorevic
Health and Wellness
560
iCIMS  iCIMS CEO
Steve Lucas
Tech
561
Slalom Consulting  Slalom Consulting CEO
Brad Jackson
Business and Consumer Services
562
See's Candies  See's Candies CEO
Brad Kinstler
Retail
563
Garmin International  Garmin International CEO
Clifton Pemble
Consumer Goods

Health and Wellness Ranking Snapshot

Teladoc is ranked #45 in the Health and Wellness Industry. It ranks just behind Medtronic and just ahead of Calm.

RANKCOMPANYLocation
43
Elevance Health
Indianapolis, IN
44
Medtronic
Minneapolis, MN
45
Teladoc
Purchase, NY
46
Calm
San Francisco, CA
47
Novartis Pharmaceuticals
48
Meijer
Greenville, MI
49
Anytime Fitness
Hastings, NE