-17
NPS
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MDLIVE
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About MDLIVE's Brand
Founded in 2006, MDLIVE, formerly MDLiveCare, is a leading telehealth provider of online and on-demand healthcare delivery services and Among its major competitors, MDLIVE is ranked in 3rd place for NPS while Teladoc is 1st, and American Well is 2nd.Their current valuation is $350.00M
Brand at a Glance
70%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
MDLIVE CMO
MDLIVE Ranking
- #3 / 4 of its competitors
MDLIVE NPS
MDLIVE's Net Promoter Score (NPS) is a -17 with 35% Promoters, 13% Passives, and 52% Detractors. Net Promoter Score tracks whether MDLIVE's customers would recommend using the product based on a scale of -100 to 100.
MDLIVE Overall NPS
| 35% | Promoters |
|---|---|
| 13% | Passives |
| 52% | Detractors |
MDLIVE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 12 | Dec 2023 | 12 |
Jan 2024 10 | Jan 2024 | 10 |
Feb 2024 9 | Feb 2024 | 9 |
Apr 2024 4 | Apr 2024 | 4 |
May 2024 0 | May 2024 | 0 |
Jul 2024 -1 | Jul 2024 | -1 |
Sep 2024 -4 | Sep 2024 | -4 |
Oct 2024 -8 | Oct 2024 | -8 |
Dec 2024 -15 | Dec 2024 | -15 |
Feb 2025 -18 | Feb 2025 | -18 |
Jul 2025 -20 | Jul 2025 | -20 |
Sep 2025 -17 | Sep 2025 | -17 |
How Other Brands Compare
MDLIVE is ranked third for NPS among its competitors. Teladoc and American Well come in first and second, with Accolade coming in at #4. Among those competitors, it is the lowest valued company behind Teladoc.
MDLIVE |  Teladoc |  American Well |  Accolade | |
| Global Ranking | #- | #559 | #- | #- |
| NPS | -17 | 16 | 12 | -30 |
| Valuation Updated every 24 hours for public companies | $350.00M | $27.71B | $1.00B | $600.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MDLIVE NPS by Gender
Male customers rated MDLIVE's NPS 49 points higher than Female customers.
Male
-14
MDLIVE's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
-63
MDLIVE's NPS was rated -63 by Female customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
MDLIVE NPS by Ethnicity
MDLIVE's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
African American/Black -100 | African American/Black | -100 |
Other -20 | Other | -20 |
MDLIVE NPS by Age
MDLIVE's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
MDLIVE NPS by Usage
MDLIVE's NPS was rated the highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -57 | Less than 1 Year | -57 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
MDLIVE NPS vs. Competitors
Compared to its competitors, MDLIVE's NPS is rated right above Accolade, and is preceded by Insta.
| COMPANY | NPS Score | |
|---|---|---|
| Teladoc | 16 |
| American Well | 12 |
 | Cricket Health | N/A |
 | Insta | N/A |
| MDLIVE | -17 |
| Accolade | -30 |
 | HealthTap | -34 |
 | Ob Hospitalist Group | -51 |
MDLIVE Customer Reviews
Out of the 3 MDLIVE customer reviews 2 were positive and 1 was constructive. MDLIVE customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MDLIVE Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of MDLIVE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MDLIVE Customer Loyalty Score by Gender
Female customers rated MDLIVE's Customer Loyalty score 4% higher than Male customers.
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Male
74%
Yes
Female
78%
Yes
MDLIVE Customer Loyalty Score by Ethnicity
MDLIVE's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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64
out of 100
Caucasian
100
out of 100
African American/Black
64
out of 100
Other
MDLIVE Customer Loyalty Score by Age
MDLIVE's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MDLIVE.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
66+ 70% | 66+ | 70% |
MDLIVE Customer Loyalty Score by Usage
MDLIVE's Customer Loyalty score was rated the highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MDLIVE Customer Loyalty Score by Industry
MDLIVE's Customer Loyalty score was rated 70% by Education industry customers.
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MDLIVE Customer Loyalty vs. Competitors
Compared to its competitors, MDLIVE's Customer Loyalty score is rated right above Accolade, and is preceded by Teladoc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Well | 79% |
| Teladoc | 72% |
| MDLIVE | 70% |
| Accolade | 68% |
| Ob Hospitalist Group | 59% |
| HealthTap | 55% |
| Cricket Health | N/A |
| Insta | N/A |
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MDLIVE Product Quality
2.7/5
MDLIVE has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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MDLIVE Product Information
MDLIVE’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated MDLIVE's product the highest.
- Website
- http://mdlive.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into MDLIVE Product Quality
MDLIVE's Product Quality score was rated highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
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Ranked MDLIVE Product Quality the Highest
Ranked MDLIVE Product Quality the Lowest
MDLIVE Product Quality Score by Gender
Male customers rated MDLIVE's Product Quality score 0.7 stars higher than Female customers.
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Male
2.4/5
Female
1.7/5
MDLIVE Product Quality Score by Ethnicity
MDLIVE's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MDLIVE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.3 | Other | 2.3 |
MDLIVE Product Quality Score by Age
MDLIVE's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MDLIVE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.7 | 51-55 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
MDLIVE Product Quality Score by Usage
MDLIVE's Product Quality score was rated the highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MDLIVE Product Quality Score by Industry
MDLIVE's Product Quality score was rated 3.1 stars by Education industry customers.
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MDLIVE Product Quality vs. Competitors
Compared to its competitors, MDLIVE's Product Quality score is rated right above Accolade, and is preceded by HealthTap.
| COMPANY | Product Quality Score | |
|---|---|---|
| Teladoc | 3.5/5 |
| American Well | 3.5/5 |
| HealthTap | 3/5 |
| MDLIVE | 2.7/5 |
| Accolade | 2.7/5 |
| Ob Hospitalist Group | 2.5/5 |
| Cricket Health | N/A |
| Insta | N/A |
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MDLIVE Pricing
MDLIVE ROI & Value For Money
2.5/5
MDLIVE has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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MDLIVE Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into MDLIVE ROI
MDLIVE's ROI score was rated highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked MDLIVE ROI the Highest
Ranked MDLIVE ROI the Lowest
MDLIVE ROI Score by Gender
Male customers rated MDLIVE's ROI score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
MDLIVE ROI Score by Ethnicity
MDLIVE's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.3 | Other | 2.3 |
MDLIVE ROI Score by Age
MDLIVE's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.7 | 51-55 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
MDLIVE ROI Score by Usage
MDLIVE's ROI score was rated the highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MDLIVE ROI Score by Industry
MDLIVE's ROI score was rated 3.3 stars by Education industry customers.
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MDLIVE Pricing vs. Competitors
Compared to its competitors, MDLIVE's ROI score is rated right above Ob Hospitalist Group, and is preceded by Accolade.
| COMPANY | Pricing Score | |
|---|---|---|
| Teladoc | 3.7/5 |
| American Well | 3.6/5 |
| HealthTap | 3.3/5 |
| Accolade | 2.8/5 |
| MDLIVE | 2.5/5 |
| Ob Hospitalist Group | 2.3/5 |
| Cricket Health | N/A |
| Insta | N/A |
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MDLIVE Customer Satisfaction (CSAT)
MDLIVE Customer Satisfaction (CSAT) Score
38 / 100
MDLIVE has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MDLIVE Customer Satisfaction
MDLIVE's Customer Satisfaction score was rated highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
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Ranked MDLIVE Customer Satisfaction the Highest
Ranked MDLIVE Customer Satisfaction the Lowest
MDLIVE Customer Satisfaction Score by Gender
Male customers rated MDLIVE's Customer Satisfaction score 7 points higher than Female customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
26 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 74% |
MDLIVE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MDLIVE's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to African American/Black
MDLIVE's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
MDLIVE's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
MDLIVE Customer Satisfaction Score by Age
MDLIVE's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 66+ | 0% |
MDLIVE Customer Satisfaction Score by Usage
MDLIVE's Customer Satisfaction score was rated the highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MDLIVE Customer Satisfaction vs. Competitors
Compared to its competitors, MDLIVE's Customer Satisfaction score is rated right above HealthTap, and is preceded by American Well.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Teladoc | 71% |
| American Well | 50% |
| MDLIVE | 38% |
| HealthTap | 34% |
| Ob Hospitalist Group | 34% |
| Accolade | 28% |
| Cricket Health | 0% |
| Insta | 0% |
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MDLIVE Customer Service
2.5/5
MDLIVE has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About MDLIVE's Customer Service
Address
13630 NW 8th Street, Suite 205, Fort Lauderdale, FL
Website
http://mdlive.com
Phone Number
786-561-4661
Quick Insights into MDLIVE Customer Service
MDLIVE's Customer Service score was rated highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and rated lowest by customers who have used MDLIVE's products/services for Less than 1 Year.
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Ranked MDLIVE Customer Service the Highest
Ranked MDLIVE Customer Service the Lowest
MDLIVE Customer Service Score by Gender
Male customers rated MDLIVE's Customer Service score 0.9 stars higher than Female customers.
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Male
2.6/5
Female
1.7/5
MDLIVE Customer Service Score by Ethnicity
MDLIVE's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.3 | Other | 2.3 |
MDLIVE Customer Service Score by Age
MDLIVE's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.7 | 51-55 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
MDLIVE Customer Service Score by Usage
MDLIVE's Customer Service score was rated the highest by customers who have used MDLIVE's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MDLIVE Customer Service Score by Industry
MDLIVE's Customer Service score was rated 3 stars by Education industry customers.
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MDLIVE Customer Service vs. Competitors
Compared to its competitors, MDLIVE's Customer Service score is rated right above Ob Hospitalist Group, and is preceded by HealthTap.
| COMPANY | Customer Service Score | |
|---|---|---|
| Teladoc | 3.7/5 |
| American Well | 3.5/5 |
| Accolade | 2.8/5 |
| HealthTap | 2.7/5 |
| MDLIVE | 2.5/5 |
| Ob Hospitalist Group | 2.5/5 |
| Cricket Health | N/A |
| Insta | N/A |
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MDLIVE as an Employer
2.4/5
MDLIVE has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
MDLIVE scored a -17 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of MDLIVE would recommend the brand to a friend. ENPS measures how likely MDLIVE employees would recommend working at MDLIVE to a friend.
Net Promoter Score
-17
NPS Score
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
