-51
NPS
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Ob Hospitalist Group
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About Ob Hospitalist Group's Brand
Ob Hospitalist Group offers obstetric care of expectant mothers by providing in-house, board-certified physicians' services.
Brand at a Glance
59%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Ob Hospitalist Group NPS
Ob Hospitalist Group's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Ob Hospitalist Group's customers would recommend using the product based on a scale of -100 to 100.
Ob Hospitalist Group Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Ob Hospitalist Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Jul 2023 -50 | Jul 2023 | -50 |
Sep 2023 -66 | Sep 2023 | -66 |
Apr 2024 -25 | Apr 2024 | -25 |
Aug 2025 -40 | Aug 2025 | -40 |
Sep 2025 -51 | Sep 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ob Hospitalist Group NPS by Gender
Ob Hospitalist Group's NPS was rated -34 by Female customers on Comparably.
Female
-34
Ob Hospitalist Group's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Ob Hospitalist Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Ob Hospitalist Group NPS by Ethnicity
Ob Hospitalist Group's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Ob Hospitalist Group Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Ob Hospitalist Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ob Hospitalist Group Customer Loyalty Score by Gender
Ob Hospitalist Group's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Ob Hospitalist Group Customer Loyalty Score by Ethnicity
Ob Hospitalist Group's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ob Hospitalist Group.
70
out of 100
African American/Black
Ob Hospitalist Group Product Quality
2.5/5
Ob Hospitalist Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Ob Hospitalist Group Product Information
Ob Hospitalist Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://obhg.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Healthcare
Quick Insights into Ob Hospitalist Group Product Quality
Ob Hospitalist Group's Product Quality score was rated highest by Female customers.
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Ranked Ob Hospitalist Group Product Quality the Highest
Ob Hospitalist Group Product Quality Score by Gender
Ob Hospitalist Group's Product Quality score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ob Hospitalist Group.
Female
2.6/5
Male
N/A
Ob Hospitalist Group Product Quality Score by Ethnicity
Ob Hospitalist Group's Product Quality score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ob Hospitalist Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Ob Hospitalist Group Pricing
Ob Hospitalist Group ROI & Value For Money
2.3/5
Ob Hospitalist Group has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Ob Hospitalist Group ROI
Ob Hospitalist Group's ROI score was rated highest by Female customers.
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Ranked Ob Hospitalist Group ROI the Highest
Ob Hospitalist Group ROI Score by Gender
Ob Hospitalist Group's ROI score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ob Hospitalist Group.
Female
2.1/5
Male
N/A
Ob Hospitalist Group ROI Score by Ethnicity
Ob Hospitalist Group's ROI score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ob Hospitalist Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Ob Hospitalist Group Customer Satisfaction (CSAT)
Ob Hospitalist Group Customer Satisfaction (CSAT) Score
34 / 100
Ob Hospitalist Group has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ob Hospitalist Group Customer Satisfaction
Ob Hospitalist Group's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Ob Hospitalist Group's Customer Satisfaction.
Ranked Ob Hospitalist Group Customer Satisfaction the Highest
Ob Hospitalist Group Customer Satisfaction Score by Gender
Ob Hospitalist Group's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ob Hospitalist Group.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Ob Hospitalist Group Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Ob Hospitalist Group's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ob Hospitalist Group.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Ob Hospitalist Group Customer Service
2.5/5
Ob Hospitalist Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Ob Hospitalist Group's Customer Service
Address
Mauldin, SC
Website
http://obhg.com
Quick Insights into Ob Hospitalist Group Customer Service
Ob Hospitalist Group's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Ob Hospitalist Group's Customer Service score.
Ranked Ob Hospitalist Group Customer Service the Highest
Ob Hospitalist Group Customer Service Score by Gender
Ob Hospitalist Group's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ob Hospitalist Group.
Female
2.6/5
Male
N/A
Ob Hospitalist Group Customer Service Score by Ethnicity
Ob Hospitalist Group's Customer Service score was rated 2.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ob Hospitalist Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2.3 | African American/Black | 2.3 |
Ob Hospitalist Group as an Employer
3.2/5
Ob Hospitalist Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Ob Hospitalist Group scored a -51 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Ob Hospitalist Group would recommend the brand to a friend. ENPS measures how likely Ob Hospitalist Group employees would recommend working at Ob Hospitalist Group to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 35% | Promoters |
|---|---|
| 24% | Passive |
| 41% | Detractors |
