-34
NPS
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HealthTap
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About HealthTap's Brand
HealthTap+ helps millions everywhere smile and feel good by reinventing the way they take care of their health and well-being. Among its major competitors, HealthTap is ranked in 7th place for NPS while Jawbone is 1st, and Pinterest is 2nd.Their current valuation is $100.00M
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
2.7/5
Customer Service
HealthTap Ranking
- #4 / 4 of its competitors
HealthTap NPS
HealthTap's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether HealthTap's customers would recommend using the product based on a scale of -100 to 100.
HealthTap Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
HealthTap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 0 | May 2022 | 0 |
Aug 2025 -33 | Aug 2025 | -33 |
How Other Brands Compare
HealthTap is ranked #4 for NPS among its competitors. Pinterest and Teladoc come in first and second, with American Well coming in at third. Among those competitors, it is the lowest valued company behind Pinterest.
HealthTap |  Pinterest |  Teladoc |  American Well | |
| Global Ranking | #- | #47 | #559 | #- |
| NPS | -34 | 46 | 16 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $100.00M | $53.09B | $27.71B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HealthTap Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of HealthTap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HealthTap Customer Loyalty vs. Competitors
Compared to its competitors, HealthTap's Customer Loyalty score is rated right above Jawbone, and is preceded by Sharecare.
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HealthTap Product Quality
3/5
HealthTap has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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HealthTap Product Information
HealthTap’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.healthtap.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
SaaS
HealthTap Product Quality vs. Competitors
Compared to its competitors, HealthTap's Product Quality score is rated right above MDLIVE, and is preceded by Sharecare.
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HealthTap Pricing
HealthTap ROI & Value For Money
3.3/5
HealthTap has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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HealthTap Pricing vs. Competitors
Compared to its competitors, HealthTap's ROI score is rated right above Sharecare, and is preceded by American Well.
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HealthTap Customer Satisfaction (CSAT)
HealthTap Customer Satisfaction (CSAT) Score
34 / 100
HealthTap has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HealthTap Customer Satisfaction vs. Competitors
Compared to its competitors, HealthTap's Customer Satisfaction score is rated right above Insta, and is preceded by Jawbone.
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HealthTap Customer Service
2.7/5
HealthTap has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About HealthTap's Customer Service
Address
270 University Ave., Palo Alto, CA 94301
Website
http://www.healthtap.com
HealthTap Customer Service vs. Competitors
Compared to its competitors, HealthTap's Customer Service score is rated right above MDLIVE, and is preceded by Sharecare.
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HealthTap as an Employer
3.3/5
HealthTap has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
HealthTap scored a -34 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of HealthTap would recommend the brand to a friend. ENPS measures how likely HealthTap employees would recommend working at HealthTap to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
