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Specialized Bicycle Components is

Ranked

#94

Retail Brands

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Specialized Bicycle Components

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Specialized Bicycle Components

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Specialized Bicycle Components is ranked #94 in Retail Brands

About Specialized Bicycle Components' Brand

Specialized Bicycle Components’s brand is ranked #589 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Specialized Bicycle Components. When compared to other organizations within the Retail industry, Specialized Bicycle Components is ranked #94. Among its major competitors, Specialized Bicycle Components is ranked in 2nd place for NPS while Shimano is 1st, and Trek Bicycle Corporation is 3rd.

Brand at a Glance

87%

Customer Loyalty

4.2/5

Product Quality

3.9/5

Pricing

4.1/5

Customer Service

Specialized Bicycle Components Ranking

^#589 in Global Best Brands
^#94 in Retail
^#2 / 4 of its competitors

Specialized Bicycle Components NPS

Specialized Bicycle Components's Net Promoter Score (NPS) is a 41 with 59% Promoters, 23% Passives, and 18% Detractors. Net Promoter Score tracks whether Specialized Bicycle Components's customers would recommend using the product based on a scale of -100 to 100.

Specialized Bicycle Components Overall NPS

NPS

59%	Promoters
23%	Passives
18%	Detractors

Specialized Bicycle Components Overall NPS

Specialized Bicycle Components NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 45	Oct 2022	45
Dec 2022 40	Dec 2022	40
Jan 2023 42	Jan 2023	42
Feb 2023 36	Feb 2023	36
Jul 2023 34	Jul 2023	34
Aug 2023 34	Aug 2023	34
Nov 2023 32	Nov 2023	32
Jan 2024 35	Jan 2024	35
Mar 2024 37	Mar 2024	37
May 2024 38	May 2024	38
Jan 2025 40	Jan 2025	40
Feb 2025 41	Feb 2025	41

How Other Brands Compare

Specialized Bicycle Components is ranked second for NPS among its competitors. Shimano and Trek Bicycle Corporation come in first and third, with Cannondale coming in at #4.

	Specialized Bicycle Components	Shimano	Trek Bicycle Corporation	Cannondale
Global Ranking	#589	#-	#-	#-
NPS	41	55	39	0
Valuation Updated every 24 hours for public companies	-	$22.25B	$11.53M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Specialized Bicycle Components NPS by Gender

Male customers rated Specialized Bicycle Components's NPS 55 points higher than Female customers.

Male

Specialized Bicycle Components's NPS was rated 55 by Male customers on Comparably.

68%

Promoters

19%

Passives

13%

Detractors

Female

Specialized Bicycle Components's NPS was rated by Female customers on Comparably.

33%

Promoters

34%

Passives

33%

Detractors

Specialized Bicycle Components NPS by Ethnicity

Specialized Bicycle Components's NPS was rated 60 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 60	Caucasian	60

Specialized Bicycle Components NPS by Age

Specialized Bicycle Components's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

46-50

57%

14%

29%

51-55

33%

34%

33%

Specialized Bicycle Components NPS by Usage

Specialized Bicycle Components's NPS was rated the highest by customers who have used Specialized Bicycle Components's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 100	1 to 2 Years	100
2 to 5 Years -16	2 to 5 Years	-16
5 to 10 Years 80	5 to 10 Years	80
Over 10 Years 60	Over 10 Years	60

Specialized Bicycle Components NPS vs. Competitors

Compared to its competitors, Specialized Bicycle Components's NPS is rated right above Trek Bicycle Corporation, and is preceded by Shimano.

COMPANY		NPS Score
	Shimano	55
	Specialized Bicycle Components	41
	Trek Bicycle Corporation	39
	Cannondale	0
	Hello, Bicycle	N/A
	The Pro's Closet	-100

Specialized Bicycle Components NPS vs Companies in Retail

In the Retail industry, Specialized Bicycle Components's NPS is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Specialized Bicycle Components	41
	Bath & Body Works	38
	Target	36
	Chipotle	16

Specialized Bicycle Components Customer Reviews

Out of the 3 Specialized Bicycle Components customer reviews 2 were positive and 1 was constructive. Specialized Bicycle Components customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Specialized Bicycle Components Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Specialized Bicycle Components users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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87%

13%

Specialized Bicycle Components Customer Loyalty Score by Gender

Female customers rated Specialized Bicycle Components's Customer Loyalty score 11% higher than Male customers.

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Male

89%

Yes

Female

100%

Yes

Specialized Bicycle Components Customer Loyalty Score by Ethnicity

Specialized Bicycle Components's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Specialized Bicycle Components Customer Loyalty Score by Age

Specialized Bicycle Components's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
46-50 87%	46-50	87%
51-55 100%	51-55	100%

Specialized Bicycle Components Customer Loyalty Score by Usage

Specialized Bicycle Components's Customer Loyalty score was rated the highest by customers who have used Specialized Bicycle Components's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	78%
2 to 5 Years	100%
5 to 10 Years	82%
Over 10 Years	82%

Specialized Bicycle Components Customer Loyalty Score by Industry

Specialized Bicycle Components's Customer Loyalty score was rated 85% by Tech industry customers.

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Tech	85%

Specialized Bicycle Components Customer Loyalty vs. Competitors

Compared to its competitors, Specialized Bicycle Components's Customer Loyalty score is rated right above Shimano, and is preceded by Cannondale.

COMPANY		Customer Loyalty Score
	Cannondale	100%
	Specialized Bicycle Components	87%
	Shimano	86%
	Trek Bicycle Corporation	85%
	The Pro's Closet	10%
	Hello, Bicycle	N/A

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Customer Loyalty for Other Retail Brands

In the Retail industry, Specialized Bicycle Components's Customer Loyalty score is rated right above REI, and is preceded by Amazon.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	Specialized Bicycle Components	87%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%

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Specialized Bicycle Components Product Quality

4.2/5

Specialized Bicycle Components has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Specialized Bicycle Components Product Information

Specialized Bicycle Components’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Specialized Bicycle Components's product the highest.

Website: https://www.specialized.com

Company Size: 1,001-5,000 Employees

Industry

Sports & Entertainment

Quick Insights into Specialized Bicycle Components Product Quality

Specialized Bicycle Components's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 51-55.

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Ranked Specialized Bicycle Components Product Quality the Highest

18-25	4.7
Caucasian	4.6
5 to 10 Years	4.4

Ranked Specialized Bicycle Components Product Quality the Lowest

Male	4.3
1 to 2 Years	4.1
51-55	3.8

Specialized Bicycle Components Product Quality Score by Gender

Specialized Bicycle Components's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.

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Male

4.3/5

Female

4.3/5

Specialized Bicycle Components Product Quality Score by Ethnicity

Specialized Bicycle Components's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6

Specialized Bicycle Components Product Quality Score by Age

Specialized Bicycle Components's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.7	18-25	4.7
46-50 4.3	46-50	4.3
51-55 3.8	51-55	3.8

Specialized Bicycle Components Product Quality Score by Usage

Specialized Bicycle Components's Product Quality score was rated the highest by customers who have used Specialized Bicycle Components's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	4.1
2 to 5 Years	4.3
5 to 10 Years	4.4
Over 10 Years	4.3

Specialized Bicycle Components Product Quality Score by Industry

Specialized Bicycle Components's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Specialized Bicycle Components Product Quality vs. Competitors

Compared to its competitors, Specialized Bicycle Components's Product Quality score is rated right above Shimano, and is preceded by Cannondale.

COMPANY		Product Quality Score
	Cannondale	5/5
	Specialized Bicycle Components	4.2/5
	Shimano	4.1/5
	Trek Bicycle Corporation	4.1/5
	The Pro's Closet	1.5/5
	Hello, Bicycle	N/A

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Product Quality for Other Retail Brands

In the Retail industry, Specialized Bicycle Components's Product Quality score is rated right above Amazon, and is preceded by Costco.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Specialized Bicycle Components	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5

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Specialized Bicycle Components Pricing

Specialized Bicycle Components ROI & Value For Money

3.9/5

Specialized Bicycle Components has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Specialized Bicycle Components Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Specialized Bicycle Components ROI

Specialized Bicycle Components's ROI score was rated highest by customers who have used Specialized Bicycle Components's products/services for 5 to 10 Years, and rated lowest by Female customers.

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Ranked Specialized Bicycle Components ROI the Highest

5 to 10 Years	4.1
46-50	3.9
Male	3.9

Ranked Specialized Bicycle Components ROI the Lowest

2 to 5 Years	3.3
51-55	3.1
Female	3.1

Specialized Bicycle Components ROI Score by Gender

Male customers rated Specialized Bicycle Components's ROI score 0.8 stars higher than Female customers.

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Male

3.9/5

Female

3.1/5

Specialized Bicycle Components ROI Score by Ethnicity

Specialized Bicycle Components's ROI score was rated 3.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8

Specialized Bicycle Components ROI Score by Age

Specialized Bicycle Components's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.7	18-25	3.7
46-50 3.9	46-50	3.9
51-55 3.1	51-55	3.1

Specialized Bicycle Components ROI Score by Usage

Specialized Bicycle Components's ROI score was rated the highest by customers who have used Specialized Bicycle Components's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	4
2 to 5 Years	3.3
5 to 10 Years	4.1
Over 10 Years	3.5

Specialized Bicycle Components ROI Score by Industry

Specialized Bicycle Components's ROI score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

Specialized Bicycle Components Pricing vs. Competitors

Compared to its competitors, Specialized Bicycle Components's ROI score is rated right above Trek Bicycle Corporation, and is preceded by Cannondale.

COMPANY		Pricing Score
	Shimano	4.1/5
	Cannondale	4/5
	Specialized Bicycle Components	3.9/5
	Trek Bicycle Corporation	3.9/5
	The Pro's Closet	1.5/5
	Hello, Bicycle	N/A

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ROI for Other Retail Brands

In the Retail industry, Specialized Bicycle Components's ROI score is rated right above Target, and is preceded by Trader Joe's.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Specialized Bicycle Components	3.9/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

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Specialized Bicycle Components Customer Satisfaction (CSAT)

Specialized Bicycle Components Customer Satisfaction (CSAT) Score

81 / 100

Specialized Bicycle Components has an overall Customer Satisfaction score of 81 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	41%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

41%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Specialized Bicycle Components Customer Satisfaction

Specialized Bicycle Components's Customer Satisfaction score was rated highest by customers who have used Specialized Bicycle Components's products/services for 5 to 10 Years, and rated lowest by customers who have used Specialized Bicycle Components's products/services for 2 to 5 Years.

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Ranked Specialized Bicycle Components Customer Satisfaction the Highest

5 to 10 Years	100%
Female	100%
Caucasian	87%

Ranked Specialized Bicycle Components Customer Satisfaction the Lowest

Male	78%
2 to 5 Years	75%

Specialized Bicycle Components Customer Satisfaction Score by Gender

Female customers rated Specialized Bicycle Components's Customer Satisfaction score 22 points higher than Male customers.

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78 / 100

Male

	Very Satisfied	33%
	Satisfied	45%
	Neither Satisfied nor Dissatisfied	22%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Specialized Bicycle Components Customer Satisfaction Score by Ethnicity

Caucasian
87%

CSAT according to Caucasian

Specialized Bicycle Components' Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.

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87 / 100

Very Satisfied	49%
Satisfied	38%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

49%

Satisfied

38%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

Specialized Bicycle Components Customer Satisfaction Score by Age

Specialized Bicycle Components's Customer Satisfaction score was rated 75 points by customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

46-50

75%

Specialized Bicycle Components Customer Satisfaction Score by Usage

Specialized Bicycle Components's Customer Satisfaction score was rated the highest by customers who have used Specialized Bicycle Components's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	75
5 to 10 Years	100
Over 10 Years	100

Specialized Bicycle Components Customer Satisfaction Score by Industry

Specialized Bicycle Components's Customer Satisfaction score was rated 80 points by Tech industry customers.

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			"label": "Tech",
			"groupId": 104,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Specialized Bicycle Components's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 80
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Tech	80

Specialized Bicycle Components Customer Satisfaction vs. Competitors

Compared to its competitors, Specialized Bicycle Components's Customer Satisfaction score is rated right above Trek Bicycle Corporation, and is preceded by Shimano.

COMPANY		Customer Satisfaction (CSAT) Score
	Shimano	82%
	Specialized Bicycle Components	82%
	Trek Bicycle Corporation	78%
	Cannondale	0%
	The Pro's Closet	0%
	Hello, Bicycle	0%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Specialized Bicycle Components's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Amazon.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	Specialized Bicycle Components	82%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%

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Specialized Bicycle Components Customer Service

4.1/5

Specialized Bicycle Components has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Specialized Bicycle Components's Customer Service

Website

https://www.specialized.com

Quick Insights into Specialized Bicycle Components Customer Service

Specialized Bicycle Components's Customer Service score was rated highest by customers who have used Specialized Bicycle Components's products/services for 1 to 2 Years, and rated lowest by customers who have used Specialized Bicycle Components's products/services for Over 10 Years.

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Ranked Specialized Bicycle Components Customer Service the Highest

1 to 2 Years	4.4
Female	4.3
46-50	4.1

Ranked Specialized Bicycle Components Customer Service the Lowest

18-25	3.9
Male	3.9
Over 10 Years	3.8

Specialized Bicycle Components Customer Service Score by Gender

Female customers rated Specialized Bicycle Components's Customer Service score 0.4 stars higher than Male customers.

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Male

3.9/5

Female

4.3/5

Specialized Bicycle Components Customer Service Score by Ethnicity

Specialized Bicycle Components's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9

Specialized Bicycle Components Customer Service Score by Age

Specialized Bicycle Components's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
46-50 4.1	46-50	4.1
51-55 4	51-55	4

Specialized Bicycle Components Customer Service Score by Usage

Specialized Bicycle Components's Customer Service score was rated the highest by customers who have used Specialized Bicycle Components's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	4.4
2 to 5 Years	4
5 to 10 Years	4
Over 10 Years	3.8

Specialized Bicycle Components Customer Service Score by Industry

Specialized Bicycle Components's Customer Service score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

Specialized Bicycle Components Customer Service vs. Competitors

Compared to its competitors, Specialized Bicycle Components's Customer Service score is rated right above Trek Bicycle Corporation.

COMPANY		Customer Service Score
	Specialized Bicycle Components	4.1/5
	Trek Bicycle Corporation	3.9/5
	Shimano	3.8/5
	Cannondale	2.5/5
	The Pro's Closet	1.5/5
	Hello, Bicycle	N/A

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Customer Service for Other Retail Brands

In the Retail industry, Specialized Bicycle Components's Customer Service score is rated right above American Eagle Outfitters, and is preceded by Trader Joe's.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	Specialized Bicycle Components	4.1/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5

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Specialized Bicycle Components as an Employer

2.6/5

Specialized Bicycle Components has a 2.6/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Specialized Bicycle Components

Mike Sinyard

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Specialized Bicycle Components scored a 41 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Specialized Bicycle Components would recommend the brand to a friend. ENPS measures how likely Specialized Bicycle Components employees would recommend working at Specialized Bicycle Components to a friend.

Net Promoter Score

NPS Score

59%	Promoters
23%	Passive
18%	Detractors

Employee Net Promoter Score

-35

eNPS Score

19%	Promoters
27%	Passive
54%	Detractors

Global Ranking Snapshot

Specialized Bicycle Components is ranked #589 in the Global Top 100 Brands. It ranks just behind Booking.com and just ahead of Hobby Lobby.

RANK			INDUSTRY
587	Infiniti	Johan De Nysschen	Automotive and Transportation
588	Booking.com	Glenn D. Fogel	Tech
589	Specialized Bicycle Components	Mike Sinyard	Retail
590	Hobby Lobby	David Green	Retail
591	U.S. Cellular	Laurent Therivel	Tech
592	New Relic	Lew Cirne	Tech
593	Kelly	Peter Quigley	Business and Consumer Services

Retail Ranking Snapshot

Specialized Bicycle Components is ranked #94 in the Retail Industry. It ranks just behind Carter's and just ahead of Hobby Lobby.

RANK		Location
92	HelloFresh	New York City, NY
93	Carter's	Chauncey, GA
94	Specialized Bicycle Components
95	Hobby Lobby	Oklahoma City, OK
96	B&H Photo	New York City, NY
97	Wegmans	Rochester, NY
98	Wawa, Inc.