-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Pro's Closet
Marketing or Exec? Claim Your Free Account
About The Pro's Closet's Brand
The Pro's Closet is the leading online company Among its major competitors, The Pro's Closet is ranked in 2nd place for NPS while Specialized Bicycle Components is 1st.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Pro's Closet Ranking
- #2 / 2 of its competitors
The Pro's Closet NPS
The Pro's Closet's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Pro's Closet's customers would recommend using the product based on a scale of -100 to 100.
The Pro's Closet Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Pro's Closet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
How Other Brands Compare
The Pro's Closet is ranked second for NPS among its competitors. Specialized Bicycle Components comes in first.
The Pro's Closet |  Specialized Bicycle Components | |
| Global Ranking | #- | #589 |
| NPS | -100 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Pro's Closet NPS vs. Competitors
Compared to its competitors, The Pro's Closet's NPS is rated right below Specialized Bicycle Components.
| COMPANY | NPS Score | |
|---|---|---|
| Specialized Bicycle Components | 41 |
| The Pro's Closet | -100 |
The Pro's Closet Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The Pro's Closet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Pro's Closet Customer Loyalty vs. Competitors
Compared to its competitors, The Pro's Closet's Customer Loyalty score is rated right below Specialized Bicycle Components.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Specialized Bicycle Components | 87% |
| The Pro's Closet | 10% |
Unlock The Pro's Closet Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Pro's Closet Customer Loyalty vs. Competitors data and gain insights into your customers today.
The Pro's Closet Product Quality
1.5/5
The Pro's Closet has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Pro's Closet's overall Product Quality score rated by its users and customers.
The Pro's Closet Product Information
The Pro's Closet’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://theproscloset.com/
- Company Size
- 51-200 Employees
Industry
Tech
Marketplaces
Sports & Entertainment
The Pro's Closet Product Quality vs. Competitors
Compared to its competitors, The Pro's Closet's Product Quality score is rated right below Specialized Bicycle Components.
| COMPANY | Product Quality Score | |
|---|---|---|
| Specialized Bicycle Components | 4.2/5 |
| The Pro's Closet | 1.5/5 |
Unlock The Pro's Closet Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Pro's Closet Product Quality vs. Competitors data and gain insights into your customers today.
The Pro's Closet Pricing
The Pro's Closet ROI & Value For Money
1.5/5
The Pro's Closet has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Pro's Closet's overall ROI score rated by its users and customers.
The Pro's Closet Pricing vs. Competitors
Compared to its competitors, The Pro's Closet's ROI score is rated right below Specialized Bicycle Components.
| COMPANY | Pricing Score | |
|---|---|---|
| Specialized Bicycle Components | 3.9/5 |
| The Pro's Closet | 1.5/5 |
Unlock The Pro's Closet ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Pro's Closet ROI vs. Competitors data and gain insights into your customers today.
The Pro's Closet Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Pro's Closet Customer Satisfaction vs. Competitors
Compared to its competitors, The Pro's Closet's Customer Satisfaction score is rated right below Specialized Bicycle Components.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Specialized Bicycle Components | 81% |
| The Pro's Closet | 0% |
Unlock The Pro's Closet Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Pro's Closet Customer Satisfaction vs. Competitors data and gain insights into your customers today.
The Pro's Closet Customer Service
1.5/5
The Pro's Closet has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Pro's Closet's overall Customer Service score rated by its users and customers.
About The Pro's Closet's Customer Service
Address
Boulder, CO 80301
Website
https://theproscloset.com/
Phone Number
+1 303-993-7776
The Pro's Closet Customer Service vs. Competitors
Compared to its competitors, The Pro's Closet's Customer Service score is rated right below Specialized Bicycle Components.
| COMPANY | Customer Service Score | |
|---|---|---|
| Specialized Bicycle Components | 4.1/5 |
| The Pro's Closet | 1.5/5 |
Unlock The Pro's Closet Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Pro's Closet Customer Service vs. Competitors data and gain insights into your customers today.
