Virtusa NPS & Customer Reviews

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Virtusa

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Virtusa

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About Virtusa's Brand

Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and Among its major competitors, Virtusa is ranked in 2nd place for NPS while CIBER, INC. is 1st, and Infosys is 3rd.Their current market cap is $1.56B

Brand at a Glance

85%

Customer Loyalty

4/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Virtusa Ranking

^#2 / 4 of its competitors

Virtusa NPS

Virtusa's Net Promoter Score (NPS) is a 27 with 54% Promoters, 19% Passives, and 27% Detractors. Net Promoter Score tracks whether Virtusa's customers would recommend using the product based on a scale of -100 to 100.

Virtusa Overall NPS

NPS

54%	Promoters
19%	Passives
27%	Detractors

Virtusa NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2022 32	Nov 2022	32
Mar 2023 33	Mar 2023	33
Apr 2023 19	Apr 2023	19
May 2023 20	May 2023	20
Aug 2023 20	Aug 2023	20
Dec 2023 22	Dec 2023	22
Jan 2024 24	Jan 2024	24
Apr 2024 25	Apr 2024	25
May 2024 26	May 2024	26
Sep 2024 26	Sep 2024	26
Oct 2024 25	Oct 2024	25
Oct 2025 27	Oct 2025	27

How Other Brands Compare

Virtusa is ranked second for NPS among its competitors. CIBER, INC. and Infosys come in first and third, with Perficient coming in at #4. Among those competitors, it is the third most valued company behind Infosys.

	Virtusa	Infosys	Perficient	CIBER, INC.
Global Ranking	#-	#502	#-	#-
NPS	27	15	8	50
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$1.56B	$80.98B	$2.01B	$490k

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Virtusa NPS by Gender

Male customers rated Virtusa's NPS 16 points higher than Female customers.

Male

Virtusa's NPS was rated 66 by Male customers on Comparably.

83%

Promoters

Passives

17%

Detractors

Female

Virtusa's NPS was rated 50 by Female customers on Comparably.

75%

Promoters

Passives

25%

Detractors

Virtusa NPS by Ethnicity

Virtusa's NPS was rated 60 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 60	Asian or Pacific Islander	60

Virtusa NPS by Age

Virtusa's NPS was rated 34 points by customers ages 18-25 and customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

36-40

67%

33%

Virtusa NPS by Usage

Virtusa's NPS was rated 37 points by customers who have used Virtusa's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 37	Less than 1 Year	37

Virtusa NPS vs. Competitors

Compared to its competitors, Virtusa's NPS is rated right above Infosys, and is preceded by CIBER, INC..

COMPANY		NPS Score
	CIBER, INC.	50
	Virtusa	27
	Infosys	15
	Perficient	8
	NNIT	N/A

Virtusa Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Virtusa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

Virtusa Customer Loyalty Score by Gender

Female customers rated Virtusa's Customer Loyalty score 30% higher than Male customers.

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Male

70%

Yes

Female

100%

Yes

Virtusa Customer Loyalty Score by Ethnicity

Virtusa's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

Virtusa Customer Loyalty Score by Age

Virtusa's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
36-40 70%	36-40	70%

Virtusa Customer Loyalty Score by Usage

Virtusa's Customer Loyalty score was rated 74% by customers who have used Virtusa's products/services for Less than 1 Year.

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Less than 1 Year	74%

Virtusa Customer Loyalty Score by Industry

Virtusa's Customer Loyalty score was rated 64% by Tech industry customers.

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Tech	64%

Virtusa Customer Loyalty vs. Competitors

Compared to its competitors, Virtusa's Customer Loyalty score is rated right above Perficient.

COMPANY		Customer Loyalty Score
	Virtusa	85%
	Perficient	83%
	Infosys	82%
	CIBER, INC.	55%
	NNIT	N/A

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Virtusa Product Quality

4/5

Virtusa has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Virtusa Product Information

Virtusa’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Virtusa's product the highest.

Website: http://www.virtusa.com/

Company Size: 5,001-10,000 Employees

Industry

Tech

Business Services

Enterprise

SaaS

Small Business Services

Quick Insights into Virtusa Product Quality

Virtusa's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.

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Ranked Virtusa Product Quality the Highest

18-25	4.6
Female	4.5
Asian or Pacific Islander	4.4

Ranked Virtusa Product Quality the Lowest

Male	4.1
36-40	3.8

Virtusa Product Quality Score by Gender

Female customers rated Virtusa's Product Quality score 0.4 stars higher than Male customers.

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Male

4.1/5

Female

4.5/5

Virtusa Product Quality Score by Ethnicity

Virtusa's Product Quality score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4

Virtusa Product Quality Score by Age

Virtusa's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.6	18-25	4.6
36-40 3.8	36-40	3.8

Virtusa Product Quality Score by Usage

Virtusa's Product Quality score was rated 4.3 stars by customers who have used Virtusa's products/services for Less than 1 Year.

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Less than 1 Year	4.3

Virtusa Product Quality Score by Industry

Virtusa's Product Quality score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

Virtusa Product Quality vs. Competitors

Compared to its competitors, Virtusa's Product Quality score is rated right above Infosys.

COMPANY		Product Quality Score
	Virtusa	4/5
	Infosys	3.7/5
	Perficient	3.4/5
	CIBER, INC.	2.2/5
	NNIT	N/A

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Virtusa Pricing

Virtusa ROI & Value For Money

3.9/5

Virtusa has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Virtusa Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Virtusa ROI

Virtusa's ROI score was rated highest by Male customers, and rated lowest by customers ages 36-40.

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Ranked Virtusa ROI the Highest

Male	4.5
Tech	4.4
Asian or Pacific Islander	4.3

Ranked Virtusa ROI the Lowest

Female	4
36-40	3.8

Virtusa ROI Score by Gender

Male customers rated Virtusa's ROI score 0.5 stars higher than Female customers.

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Male

4.5/5

Female

4/5

Virtusa ROI Score by Ethnicity

Virtusa's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3

Virtusa ROI Score by Age

Virtusa's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.1	18-25	4.1
36-40 3.8	36-40	3.8

Virtusa ROI Score by Usage

Virtusa's ROI score was rated 4.1 stars by customers who have used Virtusa's products/services for Less than 1 Year.

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Less than 1 Year	4.1

Virtusa ROI Score by Industry

Virtusa's ROI score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

Virtusa Pricing vs. Competitors

Compared to its competitors, Virtusa's ROI score is rated right above Infosys.

COMPANY		Pricing Score
	Virtusa	3.9/5
	Infosys	3.7/5
	Perficient	3.3/5
	CIBER, INC.	2.7/5
	NNIT	N/A

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Virtusa Customer Satisfaction (CSAT)

Virtusa Customer Satisfaction (CSAT) Score

93 / 100

Virtusa has an overall Customer Satisfaction score of 93 rated by its users and customers.

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Very Satisfied	48%
Satisfied	45%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	2%

Very Satisfied

48%

Satisfied

45%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Virtusa Customer Satisfaction

Virtusa's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.

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Ranked Virtusa Customer Satisfaction the Highest

18-25	100%
Asian or Pacific Islander	100%
Female	100%

Ranked Virtusa Customer Satisfaction the Lowest

Male	80%

Virtusa Customer Satisfaction Score by Gender

Female customers rated Virtusa's Customer Satisfaction score 20 points higher than Male customers.

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80 / 100

Male

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	33%
	Satisfied	67%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Virtusa Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
100%

CSAT according to Asian or Pacific Islander

Virtusa's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	40%
Satisfied	60%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

60%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Virtusa Customer Satisfaction Score by Age

Virtusa's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

Virtusa Customer Satisfaction Score by Usage

Virtusa's Customer Satisfaction score was rated 83 points by customers who have used Virtusa's products/services for Less than 1 Year.

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Less than 1 Year	83

Virtusa Customer Satisfaction Score by Industry

Virtusa's Customer Satisfaction score was rated 80 points by Tech industry customers.

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Tech	80

Virtusa Customer Satisfaction vs. Competitors

Compared to its competitors, Virtusa's Customer Satisfaction score is rated right above Infosys.

COMPANY		Customer Satisfaction (CSAT) Score
	Virtusa	93%
	Infosys	77%
	Perficient	65%
	CIBER, INC.	0%
	NNIT	0%

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Virtusa Customer Service

3.9/5

Virtusa has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Virtusa's Customer Service

Address

Westborough, MA 01581

Website

http://www.virtusa.com/

Phone Number

15083669901

Quick Insights into Virtusa Customer Service

Virtusa's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Virtusa Customer Service the Highest

Male	4.4
Asian or Pacific Islander	4.2
Tech	4.1

Ranked Virtusa Customer Service the Lowest

36-40	3.8
Female	3.7

Virtusa Customer Service Score by Gender

Male customers rated Virtusa's Customer Service score 0.7 stars higher than Female customers.

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Male

4.4/5

Female

3.7/5

Virtusa Customer Service Score by Ethnicity

Virtusa's Customer Service score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2

Virtusa Customer Service Score by Age

Virtusa's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
36-40 3.8	36-40	3.8

Virtusa Customer Service Score by Usage

Virtusa's Customer Service score was rated 4 stars by customers who have used Virtusa's products/services for Less than 1 Year.

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Less than 1 Year	4

Virtusa Customer Service Score by Industry

Virtusa's Customer Service score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Virtusa Customer Service vs. Competitors

Compared to its competitors, Virtusa's Customer Service score is rated right above Infosys, and is preceded by CIBER, INC..

COMPANY		Customer Service Score
	CIBER, INC.	4.5/5
	Virtusa	3.9/5
	Infosys	3.8/5
	Perficient	3.6/5
	NNIT	N/A

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Virtusa as an Employer

3.9/5

Virtusa has a 3.9/5 stars for its overall company culture rated by their employees

top

10%

CEO of Virtusa

Kris Canekeratne

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Virtusa scored a 27 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Virtusa would recommend the brand to a friend. ENPS measures how likely Virtusa employees would recommend working at Virtusa to a friend.

Net Promoter Score

NPS Score

54%	Promoters
19%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
30%	Passive
30%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail