8
NPS
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Perficient
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About Perficient's Brand
Perficient is a global digital consultancy transforming how the world’s leading enterprises and biggest brands connect with customers and grow their businesses. With more than 20 years in the industry and 6,000+ colleagues worldwide, we bring experience and expertise, speed and agility, and a healthy dose of pragmatism to drive our clients’ businesses forward. Among its major competitors, Perficient is ranked in 7th place for NPS while New Signature is 1st, and Ironside is 2nd.Their current market cap is $2.01B
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Perficient Ranking
- #4 / 4 of its competitors
Perficient NPS
Perficient's Net Promoter Score (NPS) is a 8 with 48% Promoters, 12% Passives, and 40% Detractors. Net Promoter Score tracks whether Perficient's customers would recommend using the product based on a scale of -100 to 100.
Perficient Overall NPS
| 48% | Promoters |
|---|---|
| 12% | Passives |
| 40% | Detractors |
Perficient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -10 | Apr 2022 | -10 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 9 | Nov 2022 | 9 |
Dec 2022 22 | Dec 2022 | 22 |
Feb 2023 27 | Feb 2023 | 27 |
May 2023 22 | May 2023 | 22 |
Jun 2023 16 | Jun 2023 | 16 |
Nov 2023 10 | Nov 2023 | 10 |
Feb 2024 4 | Feb 2024 | 4 |
Jul 2024 0 | Jul 2024 | 0 |
Jan 2025 9 | Jan 2025 | 9 |
May 2025 8 | May 2025 | 8 |
How Other Brands Compare
Perficient is ranked #4 for NPS among its competitors. Virtusa and Avanade come in first and second, with TCS (Tata Consultancy Services) coming in at third. Among those competitors, it is the third most valued company.
Perficient |  Avanade |  Virtusa |  TCS (Tata Consultancy Services) | |
| Global Ranking | #- | #1000 | #- | #- |
| NPS | 8 | 24 | 27 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $2.01B | - | $1.56B | $881.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perficient NPS by Gender
Perficient's NPS was rated 0 by Male customers on Comparably.
Male
0
Perficient's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Perficient's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Perficient NPS vs. Competitors
Compared to its competitors, Perficient's NPS is rated right above 6D Global Technologies, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | NPS Score | |
|---|---|---|
 | New Signature | 100 |
 | Ironside | 100 |
 | CIBER, INC. | 50 |
| Virtusa | 27 |
| Avanade | 24 |
| TCS (Tata Consultancy Services) | 23 |
| Perficient | 8 |
 | 6D Global Technologies | -34 |
Perficient Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Perficient users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Perficient Customer Loyalty Score by Gender
Perficient's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Perficient Customer Loyalty Score by Industry
Perficient's Customer Loyalty score was rated 100% by Tech industry customers.
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Perficient Customer Loyalty vs. Competitors
Compared to its competitors, Perficient's Customer Loyalty score is rated right above Avanade, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Virtusa | 85% |
| TCS (Tata Consultancy Services) | 83% |
| Perficient | 83% |
| Avanade | 79% |
| CIBER, INC. | 55% |
| 6D Global Technologies | 55% |
| Ironside | 10% |
| New Signature | N/A |
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Perficient Product Quality
3.4/5
Perficient has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Perficient Product Information
Perficient’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Perficient's product the highest.
- Website
- http://www.perficient.com
- Company Size
- 5,001-10,000 Employees
Industry
Consulting
Quick Insights into Perficient Product Quality
Perficient's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Perficient Product Quality the Highest
Perficient Product Quality Score by Gender
Perficient's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Perficient Product Quality Score by Industry
Perficient's Product Quality score was rated 4.2 stars by Tech industry customers.
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Perficient Product Quality vs. Competitors
Compared to its competitors, Perficient's Product Quality score is rated right above 6D Global Technologies, and is preceded by Avanade.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ironside | 5/5 |
| Virtusa | 4/5 |
| New Signature | 4/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Avanade | 3.7/5 |
| Perficient | 3.4/5 |
| 6D Global Technologies | 2.5/5 |
| CIBER, INC. | 2.2/5 |
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Perficient Pricing
Perficient ROI & Value For Money
3.3/5
Perficient has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Perficient Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Perficient ROI
Perficient's ROI score was rated highest by customers from the Tech industry.
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Ranked Perficient ROI the Highest
Perficient ROI Score by Gender
Perficient's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Perficient ROI Score by Industry
Perficient's ROI score was rated 4.2 stars by Tech industry customers.
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Perficient Pricing vs. Competitors
Compared to its competitors, Perficient's ROI score is rated right above CIBER, INC., and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Pricing Score | |
|---|---|---|
| Ironside | 5/5 |
| Virtusa | 3.9/5 |
| Avanade | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Perficient | 3.3/5 |
| CIBER, INC. | 2.7/5 |
| 6D Global Technologies | 2.7/5 |
| New Signature | N/A |
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Perficient Customer Satisfaction (CSAT)
Perficient Customer Satisfaction (CSAT) Score
65 / 100
Perficient has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
35%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Perficient Customer Satisfaction
Perficient's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Perficient Customer Satisfaction the Highest
Perficient Customer Satisfaction Score by Gender
Perficient's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Perficient Customer Satisfaction Score by Industry
Perficient's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Perficient Customer Satisfaction vs. Competitors
Compared to its competitors, Perficient's Customer Satisfaction score is rated right above New Signature, and is preceded by Avanade.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ironside | 100% |
| 6D Global Technologies | 100% |
| Virtusa | 93% |
| TCS (Tata Consultancy Services) | 75% |
| Avanade | 71% |
| Perficient | 65% |
| New Signature | 0% |
| CIBER, INC. | 0% |
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Perficient Customer Service
3.6/5
Perficient has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Perficient's Customer Service
Address
555 Maryville University Dr. Suite 600, Kansas City, MO 63141
Website
http://www.perficient.com
Phone Number
(314) 930-2900
Perficient's Social Links
Quick Insights into Perficient Customer Service
Perficient's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Perficient Customer Service the Highest
Perficient Customer Service Score by Gender
Perficient's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Perficient Customer Service Score by Industry
Perficient's Customer Service score was rated 4.2 stars by Tech industry customers.
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Perficient Customer Service vs. Competitors
Compared to its competitors, Perficient's Customer Service score is rated right above 6D Global Technologies, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Customer Service Score | |
|---|---|---|
| Ironside | 5/5 |
| CIBER, INC. | 4.5/5 |
| Avanade | 3.9/5 |
| Virtusa | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Perficient | 3.6/5 |
| 6D Global Technologies | 3.2/5 |
| New Signature | N/A |
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Perficient as an Employer
4.1/5
Perficient has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Perficient scored a 8 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Perficient would recommend the brand to a friend. ENPS measures how likely Perficient employees would recommend working at Perficient to a friend.
Net Promoter Score
8
NPS Score
| 48% | Promoters |
|---|---|
| 12% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 47% | Promoters |
|---|---|
| 15% | Passive |
| 38% | Detractors |
