100
NPS
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Ironside
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About Ironside's Brand
Advisory, Business Analytics, Data Science and Information Management Service & Solution Provider Among its major competitors, Ironside is ranked in 3rd place for NPS while Prolifics is 1st, and Barrett Business Services is 2nd.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ironside Ranking
- #1 / 4 of its competitors
Ironside NPS
Ironside's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ironside's customers would recommend using the product based on a scale of -100 to 100.
Ironside Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ironside NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
How Other Brands Compare
Ironside is ranked first for NPS among its competitors. Deloitte (US) and Accenture come in second and third, with Infosys coming in at #4.
Ironside |  Accenture |  Deloitte (US) |  Infosys | |
| Global Ranking | #- | #124 | #154 | #502 |
| NPS | 100 | 20 | 27 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | $80.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ironside NPS vs. Competitors
Compared to its competitors, Ironside's NPS is rated right above eClerx Services, and is preceded by Barrett Business Services.
| COMPANY | NPS Score | |
|---|---|---|
 | Prolifics | 100 |
 | Barrett Business Services | 100 |
| Ironside | 100 |
 | eClerx Services | 30 |
| Deloitte (US) | 27 |
 | Slalom Consulting | 23 |
| Accenture | 20 |
 | CDW Corporation | 20 |
| Infosys | 15 |
 | Hexaware Technologies | 11 |
 | Perficient | 8 |
Ironside Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Ironside users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ironside Customer Loyalty vs. Competitors
Compared to its competitors, Ironside's Customer Loyalty score is rated right below Barrett Business Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Prolifics | 100% |
| eClerx Services | 90% |
| Hexaware Technologies | 83% |
| Perficient | 83% |
| Infosys | 82% |
| Slalom Consulting | 75% |
| Deloitte (US) | 72% |
| Accenture | 71% |
| CDW Corporation | 71% |
| Barrett Business Services | 55% |
| Ironside | 10% |
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Ironside Product Quality
5/5
Ironside has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ironside Product Information
Ironside’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://ironsidegroup.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Business Services
Enterprise
SaaS
Small Business Services
Ironside Product Quality vs. Competitors
Compared to its competitors, Ironside's Product Quality score is rated right above Barrett Business Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ironside | 5/5 |
| Barrett Business Services | 4.5/5 |
| Deloitte (US) | 3.9/5 |
| Slalom Consulting | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Prolifics | 3.5/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| Perficient | 3.4/5 |
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Ironside Pricing
Ironside ROI & Value For Money
5/5
Ironside has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ironside Pricing vs. Competitors
Compared to its competitors, Ironside's ROI score is rated right above Barrett Business Services, and is preceded by Prolifics.
| COMPANY | Pricing Score | |
|---|---|---|
| Prolifics | 5/5 |
| Ironside | 5/5 |
| Barrett Business Services | 4/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| Hexaware Technologies | 3.6/5 |
| Perficient | 3.3/5 |
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Ironside Customer Satisfaction (CSAT)
Ironside Customer Satisfaction (CSAT) Score
100 / 100
Ironside has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ironside Customer Satisfaction vs. Competitors
Compared to its competitors, Ironside's Customer Satisfaction score is rated right above Hexaware Technologies, and is preceded by Barrett Business Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Prolifics | 100% |
| Barrett Business Services | 100% |
| Ironside | 100% |
| Hexaware Technologies | 84% |
| Infosys | 77% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Slalom Consulting | 70% |
| Perficient | 65% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
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Ironside Customer Service
5/5
Ironside has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ironside's Customer Service
Address
10 Maguire Rd, Suite 400, Lexington, MA
Website
https://ironsidegroup.com
Phone Number
(855)447-6674
Ironside Customer Service vs. Competitors
Compared to its competitors, Ironside's Customer Service score is rated right above Prolifics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ironside | 5/5 |
| Prolifics | 4.7/5 |
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| Hexaware Technologies | 3.9/5 |
| Accenture | 3.8/5 |
| CDW Corporation | 3.8/5 |
| Infosys | 3.8/5 |
| Perficient | 3.6/5 |
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Consumer vs. Employees
Ironside scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Ironside would recommend the brand to a friend. ENPS measures how likely Ironside employees would recommend working at Ironside to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
