100
NPS
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Barrett Business Services
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About Barrett Business Services' Brand
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Barrett Business Services NPS
Barrett Business Services's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Barrett Business Services's customers would recommend using the product based on a scale of -100 to 100.
Barrett Business Services Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Barrett Business Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barrett Business Services Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Barrett Business Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barrett Business Services Product Quality
4.5/5
Barrett Business Services has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Barrett Business Services Product Information
Barrett Business Services’s product quality score is a 4.5 out of 5 as rated by its users and customers.
Barrett Business Services Pricing
Barrett Business Services ROI & Value For Money
4/5
Barrett Business Services has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Barrett Business Services Customer Satisfaction (CSAT)
Barrett Business Services Customer Satisfaction (CSAT) Score
100 / 100
Barrett Business Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Barrett Business Services Customer Service
4.2/5
Barrett Business Services has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Barrett Business Services' overall Customer Service score rated by its users and customers.
About Barrett Business Services's Customer Service
Website
http://www.barrettbusiness.com
Barrett Business Services as an Employer
2.6/5
Barrett Business Services has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Barrett Business Services
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Barrett Business Services scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Barrett Business Services would recommend the brand to a friend. ENPS measures how likely Barrett Business Services employees would recommend working at Barrett Business Services to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
