-34
NPS
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6D Global Technologies
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About 6D Global Technologies' Brand
6D Global provides digital marketing and digital technology consulting services to leading brands in the U.S. and Worldwide.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
6D Global Technologies NPS
6D Global Technologies's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether 6D Global Technologies's customers would recommend using the product based on a scale of -100 to 100.
6D Global Technologies Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
6D Global Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
6D Global Technologies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of 6D Global Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
6D Global Technologies Product Quality
2.5/5
6D Global Technologies has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 6D Global Technologies' overall Product Quality score rated by its users and customers.
6D Global Technologies Product Information
6D Global Technologies’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.6dglobal.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Enterprise
Mobile App
Productivity
SaaS
6D Global Technologies Pricing
6D Global Technologies ROI & Value For Money
2.7/5
6D Global Technologies has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 6D Global Technologies' overall ROI score rated by its users and customers.
6D Global Technologies Customer Satisfaction (CSAT)
6D Global Technologies Customer Satisfaction (CSAT) Score
100 / 100
6D Global Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
6D Global Technologies Customer Service
3.2/5
6D Global Technologies has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About 6D Global Technologies's Customer Service
Address
17 State Street, Suite 2550, New York City, NY
Website
http://www.6dglobal.com
Phone Number
(646) 681-4900
6D Global Technologies as an Employer
4.2/5
6D Global Technologies has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
6D Global Technologies scored a -34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of 6D Global Technologies would recommend the brand to a friend. ENPS measures how likely 6D Global Technologies employees would recommend working at 6D Global Technologies to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
