50
NPS
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CIBER, INC.
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About CIBER, INC. Brand
CIBER, Inc. is a global information technology consulting, services and outsourcing company applying practical innovation through services Among its major competitors, CIBER, INC. is ranked in 1st place for NPS while Publicis Sapient is 2nd, and Wipro Limited is 3rd.Their current market cap is $490k
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
4.5/5
Customer Service
CIBER, INC. Ranking
- #1 / 4 of its competitors
CIBER, INC. NPS
CIBER, INC.'s Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether CIBER, INC.'s customers would recommend using the product based on a scale of -100 to 100.
CIBER, INC. Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
CIBER, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Mar 2024 50 | Mar 2024 | 50 |
How Other Brands Compare
CIBER, INC. is ranked first for NPS among its competitors. Accenture and Infosys come in second and third, with Cognizant Technology Solutions coming in at #4. Among those competitors, it is the lowest valued company behind Accenture.
CIBER, INC. |  Accenture |  Cognizant Technology Solutions |  Infosys | |
| Global Ranking | #- | #124 | #423 | #502 |
| NPS | 50 | 20 | 5 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $490k | $168.12B | $26.75B | $80.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CIBER, INC. NPS vs. Competitors
Compared to its competitors, CIBER, INC.'s NPS is rated right above Publicis Sapient.
| COMPANY | NPS Score | |
|---|---|---|
| CIBER, INC. | 50 |
 | Publicis Sapient | 49 |
 | Wipro Limited | 28 |
 | Virtusa | 27 |
| Accenture | 20 |
| Infosys | 15 |
 | The Judge Group | 9 |
 | Perficient | 8 |
| Cognizant Technology Solutions | 5 |
CIBER, INC. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of CIBER, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CIBER, INC. Customer Loyalty vs. Competitors
Compared to its competitors, CIBER, INC.'s Customer Loyalty score is rated right below The Judge Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wipro Limited | 85% |
| Virtusa | 85% |
| Perficient | 83% |
| Infosys | 82% |
| Cognizant Technology Solutions | 82% |
| Publicis Sapient | 73% |
| Accenture | 71% |
| The Judge Group | 59% |
| CIBER, INC. | 55% |
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CIBER, INC. Product Quality
2.2/5
CIBER, INC. has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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CIBER, INC. Product Information
CIBER, INC.’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.ciber.com
- Company Size
- 10,000+ Employees
Industry
Tech
SaaS
CIBER, INC. Product Quality vs. Competitors
Compared to its competitors, CIBER, INC.'s Product Quality score is rated right below The Judge Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Virtusa | 4/5 |
| Wipro Limited | 3.9/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Publicis Sapient | 3.5/5 |
| Perficient | 3.4/5 |
| Cognizant Technology Solutions | 3.4/5 |
| The Judge Group | 2.8/5 |
| CIBER, INC. | 2.2/5 |
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CIBER, INC. Pricing
CIBER, INC. ROI & Value For Money
2.7/5
CIBER, INC. has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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CIBER, INC. Pricing vs. Competitors
Compared to its competitors, CIBER, INC.'s ROI score is rated right below Perficient.
| COMPANY | Pricing Score | |
|---|---|---|
| Virtusa | 3.9/5 |
| Wipro Limited | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Publicis Sapient | 3.4/5 |
| The Judge Group | 3.4/5 |
| Perficient | 3.3/5 |
| CIBER, INC. | 2.7/5 |
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CIBER, INC. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CIBER, INC. Customer Satisfaction vs. Competitors
Compared to its competitors, CIBER, INC.'s Customer Satisfaction score is rated right below The Judge Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Virtusa | 93% |
| Wipro Limited | 83% |
| Infosys | 77% |
| Accenture | 75% |
| Perficient | 65% |
| Cognizant Technology Solutions | 64% |
| Publicis Sapient | 50% |
| The Judge Group | 44% |
| CIBER, INC. | 0% |
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CIBER, INC. Customer Service
4.5/5
CIBER, INC. has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About CIBER, INC.'s Customer Service
Address
6363 South Fiddler's Green Circle, Suite 1400, Denver, CO 80111
Website
http://www.ciber.com
Phone Number
303-220-0100
CIBER, INC. Customer Service vs. Competitors
Compared to its competitors, CIBER, INC.'s Customer Service score is rated right above Wipro Limited.
| COMPANY | Customer Service Score | |
|---|---|---|
| CIBER, INC. | 4.5/5 |
| Wipro Limited | 4/5 |
| Virtusa | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| Perficient | 3.6/5 |
| Publicis Sapient | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| The Judge Group | 3.2/5 |
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CIBER, INC. as an Employer
2.6/5
CIBER, INC. has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
CIBER, INC. scored a 50 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of CIBER, INC. would recommend the brand to a friend. ENPS measures how likely CIBER, INC. employees would recommend working at CIBER, INC. to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
