9
NPS
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The Judge Group
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About The Judge Group's Brand
The Judge Group is a leading professional services firm specializing in technology, talent, and learning solutions.
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
The Judge Group NPS
The Judge Group's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether The Judge Group's customers would recommend using the product based on a scale of -100 to 100.
The Judge Group Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
The Judge Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -17 | Jun 2023 | -17 |
Feb 2024 -1 | Feb 2024 | -1 |
Mar 2024 13 | Mar 2024 | 13 |
Jul 2024 22 | Jul 2024 | 22 |
Feb 2025 10 | Feb 2025 | 10 |
Aug 2025 9 | Aug 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Judge Group Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of The Judge Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Judge Group Product Quality
2.8/5
The Judge Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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The Judge Group Product Information
The Judge Group’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.judge.com/
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
The Judge Group Pricing
The Judge Group ROI & Value For Money
3.4/5
The Judge Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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The Judge Group Customer Satisfaction (CSAT)
The Judge Group Customer Satisfaction (CSAT) Score
44 / 100
The Judge Group has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Judge Group Customer Service
3.2/5
The Judge Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About The Judge Group's Customer Service
Address
151 South Warner Road, Wayne, PA 19087
Website
https://www.judge.com/
Phone Number
(610) 667-7700
The Judge Group's Social Links
The Judge Group as an Employer
3.2/5
The Judge Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
The Judge Group scored a 9 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of The Judge Group would recommend the brand to a friend. ENPS measures how likely The Judge Group employees would recommend working at The Judge Group to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
