28
NPS
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Sirius Computer Solutions
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About Sirius Computer Solutions' Brand
A national integrator of technology-based business solutions that span the data center and other lines of business.
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Sirius Computer Solutions NPS
Sirius Computer Solutions's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Sirius Computer Solutions's customers would recommend using the product based on a scale of -100 to 100.
Sirius Computer Solutions Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Sirius Computer Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
May 2022 33 | May 2022 | 33 |
May 2023 0 | May 2023 | 0 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 17 | Aug 2024 | 17 |
Dec 2024 29 | Dec 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sirius Computer Solutions Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sirius Computer Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sirius Computer Solutions Product Quality
2.7/5
Sirius Computer Solutions has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sirius Computer Solutions' overall Product Quality score rated by its users and customers.
Sirius Computer Solutions Product Information
Sirius Computer Solutions’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.siriuscom.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Big Data
Ecommerce and Marketplaces
Sirius Computer Solutions Pricing
Sirius Computer Solutions ROI & Value For Money
3.7/5
Sirius Computer Solutions has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Sirius Computer Solutions Customer Satisfaction (CSAT)
Sirius Computer Solutions Customer Satisfaction (CSAT) Score
50 / 100
Sirius Computer Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sirius Computer Solutions Customer Service
3.3/5
Sirius Computer Solutions has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Sirius Computer Solutions's Customer Service
Address
10100 Reunion Place, Suite 500, San Antonio, TX 78216
Website
http://www.siriuscom.com/
Phone Number
210-369-8000
Sirius Computer Solutions as an Employer
2.8/5
Sirius Computer Solutions has a 2.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Sirius Computer Solutions scored a 28 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Sirius Computer Solutions would recommend the brand to a friend. ENPS measures how likely Sirius Computer Solutions employees would recommend working at Sirius Computer Solutions to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
