59
NPS
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PagerDuty is ranked #209 in Tech Brands
PagerDuty is ranked #209 in Tech Brands
About PagerDuty's Brand
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. PagerDuty’s brand is ranked #612 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PagerDuty. When compared to other organizations within the Tech industry, PagerDuty is ranked #209. Among its major competitors, PagerDuty is ranked in 1st place for NPS while OutSystems is 2nd, and Moogsoft is 3rd. Overall, PagerDuty has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.42B
Brand at a Glance
77%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
PagerDuty Ranking
- #209 in Tech
- #1 / 4 of its competitors
PagerDuty NPS
PagerDuty's Net Promoter Score (NPS) is a 59 with 72% Promoters, 15% Passives, and 13% Detractors. Net Promoter Score tracks whether PagerDuty's customers would recommend using the product based on a scale of -100 to 100.
PagerDuty Overall NPS
| 72% | Promoters |
|---|---|
| 15% | Passives |
| 13% | Detractors |
PagerDuty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 63 | Sep 2022 | 63 |
Oct 2022 65 | Oct 2022 | 65 |
Nov 2022 65 | Nov 2022 | 65 |
Jan 2023 62 | Jan 2023 | 62 |
Feb 2023 60 | Feb 2023 | 60 |
Mar 2023 62 | Mar 2023 | 62 |
Jun 2023 60 | Jun 2023 | 60 |
Sep 2023 57 | Sep 2023 | 57 |
Oct 2023 58 | Oct 2023 | 58 |
Nov 2023 58 | Nov 2023 | 58 |
Jul 2024 58 | Jul 2024 | 58 |
Feb 2025 60 | Feb 2025 | 60 |
How Other Brands Compare
PagerDuty is ranked first for NPS among its competitors. OutSystems and Moogsoft come in second and third, with BigPanda coming in at #4. Among those competitors, it is the most valued company.
 PagerDuty |  OutSystems |  BigPanda |  Moogsoft | |
| Global Ranking | #612 | #- | #- | #- |
| NPS | 59 | 43 | -19 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.42B | $1.20B | $300.00M | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PagerDuty NPS by Gender
PagerDuty's NPS was rated 0 by Male customers on Comparably.
Male
0
PagerDuty's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
PagerDuty's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PagerDuty NPS by Age
PagerDuty's NPS was rated 34 points by customers ages 36-40 on Comparably.
PagerDuty NPS by Usage
PagerDuty's NPS was rated the highest by customers who have used PagerDuty's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 39 | 1 to 2 Years | 39 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
PagerDuty Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of PagerDuty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PagerDuty Customer Loyalty Score by Gender
PagerDuty's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
PagerDuty Customer Loyalty Score by Age
PagerDuty's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
PagerDuty Customer Loyalty Score by Usage
PagerDuty's Customer Loyalty score was rated 78% by customers who have used PagerDuty's products/services for 1 to 2 Years.
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PagerDuty Customer Loyalty Score by Industry
PagerDuty's Customer Loyalty score was rated 78% by Tech industry customers.
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PagerDuty Customer Loyalty vs. Competitors
Compared to its competitors, PagerDuty's Customer Loyalty score is rated right above BigPanda, and is preceded by Moogsoft.
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Customer Loyalty for Other Tech Brands
In the Tech industry, PagerDuty's Customer Loyalty score is rated right below Peloton.
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PagerDuty Product Quality
4.3/5
PagerDuty has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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PagerDuty Product Information
PagerDuty serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. PagerDuty supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
PagerDuty’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated PagerDuty's product the highest. Reviewers from the Tech industry rated PagerDuty the lowest at 4.
- Website
- http://www.pagerduty.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
Languages Supported
English
Product Type
Incident Management Software
Website Monitoring Software
Application Monitoring & Performance Software
Development Tools Software
System Administration Software
IT, Server & Network Monitoring Software
Log Management Software
IT Management Software
Virtualization Software
IT Service Management (ITSM) Software
IT Asset Management Software
Data Center Management Software
Issue Tracking Software
Network Monitoring Software
IaaS Software
Quick Insights into PagerDuty Product Quality
PagerDuty's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used PagerDuty's products/services for 1 to 2 Years.
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Ranked PagerDuty Product Quality the Highest
Ranked PagerDuty Product Quality the Lowest
PagerDuty Product Quality Score by Gender
PagerDuty's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
PagerDuty Product Quality Score by Age
PagerDuty's Product Quality score was rated 4.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PagerDuty.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
PagerDuty Product Quality Score by Usage
PagerDuty's Product Quality score was rated the highest by customers who have used PagerDuty's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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PagerDuty Product Quality Score by Industry
PagerDuty's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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PagerDuty Product Quality vs. Competitors
Compared to its competitors, PagerDuty's Product Quality score is rated right above OutSystems.
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Product Quality for Other Tech Brands
In the Tech industry, PagerDuty's Product Quality score is rated right above Apple, and is preceded by Nintendo.
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PagerDuty Pricing
PagerDuty ROI & Value For Money
4.2/5
PagerDuty has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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PagerDuty Pricing Plans
PagerDuty has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from PagerDuty.
Who Uses PagerDuty?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into PagerDuty ROI
PagerDuty's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked PagerDuty ROI the Highest
Ranked PagerDuty ROI the Lowest
PagerDuty ROI Score by Gender
PagerDuty's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
PagerDuty ROI Score by Age
PagerDuty's ROI score was rated 4.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PagerDuty.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
PagerDuty ROI Score by Usage
PagerDuty's ROI score was rated 3.6 stars by customers who have used PagerDuty's products/services for 1 to 2 Years.
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PagerDuty ROI Score by Industry
PagerDuty's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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PagerDuty Pricing vs. Competitors
Compared to its competitors, PagerDuty's ROI score is rated right above Victorops, and is preceded by Voxer.
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ROI for Other Tech Brands
In the Tech industry, PagerDuty's ROI score is rated right above Zoom Video Communications.
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PagerDuty Customer Satisfaction (CSAT)
PagerDuty Customer Satisfaction (CSAT) Score
81 / 100
PagerDuty has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
26%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PagerDuty Customer Satisfaction
PagerDuty's Customer Satisfaction score was rated highest by customers who have used PagerDuty's products/services for 1 to 2 Years.
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Ranked PagerDuty Customer Satisfaction the Highest
PagerDuty Customer Satisfaction Score by Gender
PagerDuty's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
PagerDuty Customer Satisfaction Score by Usage
PagerDuty's Customer Satisfaction score was rated 67 points by customers who have used PagerDuty's products/services for 1 to 2 Years.
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PagerDuty Customer Satisfaction vs. Competitors
Compared to its competitors, PagerDuty's Customer Satisfaction score is rated right above BigPanda, and is preceded by OutSystems.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, PagerDuty's Customer Satisfaction score is rated right above Google, and is preceded by Spotify.
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PagerDuty Customer Service
4.1/5
PagerDuty has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About PagerDuty's Customer Service
Address
600 Townsend Street, Suite 125, San Francisco, CA 94103
Website
http://www.pagerduty.com
Phone Number
415-805-7070
PagerDuty's Social Links
Quick Insights into PagerDuty Customer Service
PagerDuty's Customer Service score was rated highest by customers ages 36-40.
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Ranked PagerDuty Customer Service the Highest
PagerDuty Customer Service Score by Gender
PagerDuty's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
PagerDuty Customer Service Score by Age
PagerDuty's Customer Service score was rated 4.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PagerDuty.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
PagerDuty Customer Service Score by Usage
PagerDuty's Customer Service score was rated 3.6 stars by customers who have used PagerDuty's products/services for 1 to 2 Years.
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PagerDuty Customer Service Score by Industry
PagerDuty's Customer Service score was rated 3.6 stars by Tech industry customers.
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PagerDuty Customer Service vs. Competitors
Compared to its competitors, PagerDuty's Customer Service score is rated right above OutSystems, and is preceded by Victorops.
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Customer Service for Other Tech Brands
In the Tech industry, PagerDuty's Customer Service score is rated right above Google, and is preceded by Apple.
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PagerDuty as an Employer
4.6/5
PagerDuty has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PagerDuty scored a 59 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of PagerDuty would recommend the brand to a friend. ENPS measures how likely PagerDuty employees would recommend working at PagerDuty to a friend.
Net Promoter Score
59
NPS Score
| 72% | Promoters |
|---|---|
| 15% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 66% | Promoters |
|---|---|
| 18% | Passive |
| 16% | Detractors |
Global Ranking Snapshot
PagerDuty is ranked #612 in the Global Top 100 Brands. It ranks just behind T. Rowe Price Group and just ahead of Equinix.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
610 |  | Swiss Re |  | Christian Mumenthaler | Business and Consumer Services |
611 |  | T. Rowe Price Group |  | William Stromberg | Banking and Financial Services |
612 | | PagerDuty | | Jennifer Tejada | Tech |
613 |  | Equinix |  | Adaire Fox Martin | Banking and Financial Services |
614 |  | Trustpilot |  | Peter Muhlmann | Tech |
615 |  | Smithfield |  | Shane Smith | Food and Beverages |
616 |  | Altria |  | Billy Gifford | Consumer Goods |
Tech Ranking Snapshot
PagerDuty is ranked #209 in the Tech Industry. It ranks just behind T. Rowe Price Group and just ahead of Trustpilot.
| RANK | COMPANY | Location | |
|---|---|---|---|
207 | | Swiss Re | |
208 | | T. Rowe Price Group | Baltimore, MD |
209 | | PagerDuty | San Francisco, CA |
210 | | Trustpilot | New York City, NY |
211 |  | Alarm.com | Vienna, VA |
212 |  | Adyen | San Francisco, CA |
213 |  | The Trade Desk, Inc. | Ventura, CA |
