-19
NPS
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BigPanda
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About BigPanda's Brand
BigPanda develops a data science platform for centralizing and correlating IT alerts from fragmented clouds into actionable insights. Among its major competitors, BigPanda is ranked in 5th place for NPS while PagerDuty is 1st, and Moogsoft is 2nd. Overall, BigPanda has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $300.00M
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
BigPanda Ranking
- #4 / 4 of its competitors
BigPanda NPS
BigPanda's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether BigPanda's customers would recommend using the product based on a scale of -100 to 100.
BigPanda Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
BigPanda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 0 | Nov 2020 | 0 |
Dec 2020 33 | Dec 2020 | 33 |
Sep 2021 0 | Sep 2021 | 0 |
Dec 2021 17 | Dec 2021 | 17 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 -22 | Apr 2022 | -22 |
Jun 2023 -18 | Jun 2023 | -18 |
How Other Brands Compare
BigPanda is ranked #4 for NPS among its competitors. PagerDuty and Moogsoft come in first and second, with Victorops coming in at third. Among those competitors, it is the lowest valued company behind PagerDuty.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BigPanda Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of BigPanda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BigPanda Customer Loyalty vs. Competitors
Compared to its competitors, BigPanda's Customer Loyalty score is rated right above SkuVault, and is preceded by PagerDuty.
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BigPanda Product Quality
3.1/5
BigPanda has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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BigPanda Product Information
BigPanda serves markets in the United States, Australia, Canada, and United Kingdom. BigPanda supports Web devices and offers products for medium and large sized businesses.
BigPanda’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.bigpanda.io/
- Company Size
- 51-200 Employees
Industry
Analytics
Big Data
SaaS
Languages Supported
English
Product Type
Communication Software
Website Monitoring Software
Application Monitoring & Performance Software
Development Tools Software
System Administration Software
IT, Server & Network Monitoring Software
Virtualization Software
IT Service Management (ITSM) Software
Data Center Management Software
Issue Tracking Software
Network Monitoring Software
BigPanda Product Quality vs. Competitors
Compared to its competitors, BigPanda's Product Quality score is rated right below SkuVault.
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BigPanda Pricing
BigPanda ROI & Value For Money
3/5
BigPanda has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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BigPanda Pricing Plans
BigPanda has a pricing structure that accommodates medium and large businesses.
Who Uses BigPanda?
Medium Businesses
Large Enterprises
BigPanda Pricing vs. Competitors
Compared to its competitors, BigPanda's ROI score is rated right below SkuVault.
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BigPanda Customer Satisfaction (CSAT)
BigPanda Customer Satisfaction (CSAT) Score
57 / 100
BigPanda has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BigPanda Customer Satisfaction vs. Competitors
Compared to its competitors, BigPanda's Customer Satisfaction score is rated right above Victorops, and is preceded by PagerDuty.
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BigPanda Customer Service
3.4/5
BigPanda has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About BigPanda's Customer Service
Address
195 Page Mill Road, Suite 103, Palo Alto, CA 94306
Website
http://www.bigpanda.io/
BigPanda Customer Service vs. Competitors
Compared to its competitors, BigPanda's Customer Service score is rated right below SkuVault.
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BigPanda as an Employer
3.6/5
BigPanda has a 3.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
BigPanda scored a -19 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of BigPanda would recommend the brand to a friend. ENPS measures how likely BigPanda employees would recommend working at BigPanda to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
