-5
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SkuVault
Marketing or Exec? Claim Your Free Account
About SkuVault's Brand
SkuVault is a cloud-based inventory and warehouse management system that helps eCommerce retailers unlock the potential of their inventory.
Brand at a Glance
10%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
SkuVault NPS
SkuVault's Net Promoter Score (NPS) is a -5 with 41% Promoters, 13% Passives, and 46% Detractors. Net Promoter Score tracks whether SkuVault's customers would recommend using the product based on a scale of -100 to 100.
SkuVault Overall NPS
| 41% | Promoters |
|---|---|
| 13% | Passives |
| 46% | Detractors |
SkuVault NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -8 | Aug 2020 | -8 |
Jun 2022 -5 | Jun 2022 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SkuVault NPS by Usage
SkuVault's NPS was rated the highest by customers who have used SkuVault's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
2 to 5 Years -32 | 2 to 5 Years | -32 |
SkuVault Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SkuVault users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SkuVault Product Quality
3.8/5
SkuVault has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SkuVault's overall Product Quality score rated by its users and customers.
SkuVault Product Information
SkuVault serves markets in the United States. SkuVault supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
SkuVault’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.skuvault.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Languages Supported
English
Product Type
Warehouse Management Software
Inventory Management Software
Inventory Control Software
SkuVault Pricing
SkuVault ROI & Value For Money
3.6/5
SkuVault has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SkuVault's overall ROI score rated by its users and customers.
SkuVault Pricing Plans
SkuVault has a pricing structure that accommodates small, medium, and large businesses. Starting from $199/month, SkuVault uses a subscription model and offers the following: Evolving - an integrated solution for a small business' warehouse (1-3 users): $375/month, Professional - an advanced platform for warehousing teams (at least 25 users): $3,500/month, and Enterprise: For accurate pricing information, contact SkuVault directly.. For the users that are not ready to commit yet, SkuVault also offers a free trial.
Who Uses SkuVault?
Small Businesses
Medium Businesses
Large Enterprises
SkuVault Customer Satisfaction (CSAT)
SkuVault Customer Satisfaction (CSAT) Score
100 / 100
SkuVault has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SkuVault Customer Service
3.7/5
SkuVault has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SkuVault's overall Customer Service score rated by its users and customers.
About SkuVault's Customer Service
Address
2509 Plantside drive, Louisville, KY 40299
Website
http://www.skuvault.com
Phone Number
5022767257
SkuVault's Social Links
SkuVault as an Employer
4.1/5
SkuVault has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SkuVault scored a -5 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of SkuVault would recommend the brand to a friend. ENPS measures how likely SkuVault employees would recommend working at SkuVault to a friend.
Net Promoter Score
-5
NPS Score
| 41% | Promoters |
|---|---|
| 13% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 76% | Promoters |
|---|---|
| 18% | Passive |
| 6% | Detractors |
