31
NPS
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Victorops
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About Victorops' Brand
Our mission is to make being on-call suck less. With alert management & an infrastructure timeline, we're helping DevOps teams collaborate. Among its major competitors, Victorops is ranked in 5th place for NPS while OpsGenie is 1st, and Librato is 2nd.
Brand at a Glance
4/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Victorops Ranking
- #3 / 4 of its competitors
Victorops NPS
Victorops's Net Promoter Score (NPS) is a 31 with 55% Promoters, 21% Passives, and 24% Detractors. Net Promoter Score tracks whether Victorops's customers would recommend using the product based on a scale of -100 to 100.
Victorops Overall NPS
| 55% | Promoters |
|---|---|
| 21% | Passives |
| 24% | Detractors |
Victorops NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
Apr 2022 31 | Apr 2022 | 31 |
How Other Brands Compare
Victorops is ranked third for NPS among its competitors. PagerDuty and Moogsoft come in first and second, with BigPanda coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Victorops NPS by Usage
Victorops's NPS was rated -19 points by customers who have used Victorops's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -19 | Less than 1 Year | -19 |
Victorops Product Quality
4/5
Victorops has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Victorops Product Information
Victorops serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Victorops supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Victorops’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.victorops.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Mobile App
Productivity
SaaS
Languages Supported
English
Product Type
Incident Management Software
Website Monitoring Software
Application Monitoring & Performance Software
Development Tools Software
System Administration Software
IT, Server & Network Monitoring Software
Data Center Management Software
Victorops Product Quality vs. Competitors
Compared to its competitors, Victorops's Product Quality score is rated right above BigPanda, and is preceded by Moogsoft.
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VS
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Victorops Pricing
Victorops ROI & Value For Money
4.1/5
Victorops has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Victorops Pricing Plans
Victorops has a pricing structure that accommodates small, medium, and large businesses. Starting from $9/month, Victorops uses a subscription model.
Who Uses Victorops?
Small Businesses
Medium Businesses
Large Enterprises
Victorops Pricing vs. Competitors
Compared to its competitors, Victorops's ROI score is rated right above Moogsoft, and is preceded by PagerDuty.
Unlock Victorops ROI vs. Competitors Data
VS
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Victorops Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Victorops Customer Satisfaction vs. Competitors
Compared to its competitors, Victorops's Customer Satisfaction score is rated right below Librato.
Unlock Victorops Customer Satisfaction vs. Competitors Data
VS
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Victorops Customer Service
5/5
Victorops has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Victorops's Customer Service
Address
1401 Pearl Street, Suite 300, Boulder, CO United States of America
Website
http://www.victorops.com
Phone Number
13035130763
Victorops Customer Service vs. Competitors
Compared to its competitors, Victorops's Customer Service score is rated right above OpsGenie, and is preceded by Librato.
Unlock Victorops Customer Service vs. Competitors Data
VS
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Victorops as an Employer
4.2/5
Victorops has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Victorops scored a 31 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Victorops would recommend the brand to a friend. ENPS measures how likely Victorops employees would recommend working at Victorops to a friend.
Net Promoter Score
31
NPS Score
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
