69
NPS
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OpsGenie
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About OpsGenie's Brand
IT Alert and Notifications Management Among its major competitors, OpsGenie is ranked in 1st place for NPS while PagerDuty is 2nd, and xMatters is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.6/5
Product Quality
4.3/5
Pricing
4.1/5
Customer Service
OpsGenie Ranking
- #1 / 4 of its competitors
OpsGenie NPS
OpsGenie's Net Promoter Score (NPS) is a 69 with 78% Promoters, 13% Passives, and 9% Detractors. Net Promoter Score tracks whether OpsGenie's customers would recommend using the product based on a scale of -100 to 100.
OpsGenie Overall NPS
| 78% | Promoters |
|---|---|
| 13% | Passives |
| 9% | Detractors |
OpsGenie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 74 | Aug 2020 | 74 |
Jul 2022 73 | Jul 2022 | 73 |
Jun 2023 69 | Jun 2023 | 69 |
How Other Brands Compare
OpsGenie is ranked first for NPS among its competitors. PagerDuty and xMatters come in second and third, with Victorops coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpsGenie NPS by Usage
OpsGenie's NPS was rated 73 points by customers who have used OpsGenie's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
OpsGenie NPS vs. Competitors
Compared to its competitors, OpsGenie's NPS is rated right above PagerDuty.
| COMPANY | NPS Score | |
|---|---|---|
| OpsGenie | 69 |
 | PagerDuty | 59 |
 | xMatters | 45 |
 | Victorops | 31 |
 | Solution Analysts | N/A |
 | OnPage Corporation | N/A |
OpsGenie Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OpsGenie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OpsGenie Customer Loyalty vs. Competitors
Compared to its competitors, OpsGenie's Customer Loyalty score is rated right above PagerDuty.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OpsGenie | 100% |
| PagerDuty | 77% |
| xMatters | 76% |
| Victorops | N/A |
| Solution Analysts | N/A |
| OnPage Corporation | N/A |
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OpsGenie Product Quality
4.6/5
OpsGenie has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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OpsGenie Product Information
OpsGenie serves markets in the United States, Europe, Canada, and United Kingdom. OpsGenie supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
OpsGenie’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated OpsGenie's product the highest.
- Website
- http://www.opsgenie.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Mobile App
Productivity
SaaS
Languages Supported
English
Product Type
Incident Management Software
Scheduling Software
Calendar Software
Website Monitoring Software
Application Monitoring & Performance Software
System Administration Software
IT, Server & Network Monitoring Software
Log Management Software
Help Desk & Ticketing Software
IT Management Software
Business Continuity Software
IT Service Management (ITSM) Software
IT Service Software
Data Center Management Software
Issue Tracking Software
DevOps Software
Emergency Notification Software
IaaS Software
Quick Insights into OpsGenie Product Quality
OpsGenie's Product Quality score was rated highest by customers who have used OpsGenie's products/services for 1 to 2 Years.
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Ranked OpsGenie Product Quality the Highest
OpsGenie Product Quality Score by Usage
OpsGenie's Product Quality score was rated 4.8 stars by customers who have used OpsGenie's products/services for 1 to 2 Years.
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OpsGenie Product Quality Score by Industry
OpsGenie's Product Quality score was rated 4.8 stars by Tech industry customers.
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OpsGenie Product Quality vs. Competitors
Compared to its competitors, OpsGenie's Product Quality score is rated right above PagerDuty.
| COMPANY | Product Quality Score | |
|---|---|---|
| OpsGenie | 4.6/5 |
| PagerDuty | 4.3/5 |
| xMatters | 4.1/5 |
| Victorops | 4/5 |
| Solution Analysts | N/A |
| OnPage Corporation | N/A |
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OpsGenie Pricing
OpsGenie ROI & Value For Money
4.3/5
OpsGenie has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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OpsGenie Pricing Plans
OpsGenie has a pricing structure that accommodates small, medium, and large businesses.
Who Uses OpsGenie?
Small Businesses
Medium Businesses
Large Enterprises
OpsGenie Pricing vs. Competitors
Compared to its competitors, OpsGenie's ROI score is rated right above PagerDuty.
| COMPANY | Pricing Score | |
|---|---|---|
| OpsGenie | 4.3/5 |
| PagerDuty | 4.2/5 |
| Victorops | 4.1/5 |
| xMatters | 4/5 |
| Solution Analysts | N/A |
| OnPage Corporation | N/A |
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OpsGenie Customer Satisfaction (CSAT)
OpsGenie Customer Satisfaction (CSAT) Score
100 / 100
OpsGenie has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OpsGenie Customer Satisfaction vs. Competitors
Compared to its competitors, OpsGenie's Customer Satisfaction score is rated right above PagerDuty.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| OpsGenie | 100% |
| PagerDuty | 82% |
| xMatters | 60% |
| Victorops | 0% |
| Solution Analysts | 0% |
| OnPage Corporation | 0% |
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OpsGenie Customer Service
4.1/5
OpsGenie has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About OpsGenie's Customer Service
Address
450 W Broad St, #320, Falls Church, VA 22046
Website
http://www.opsgenie.com
Phone Number
703-594-4111
OpsGenie Customer Service vs. Competitors
Compared to its competitors, OpsGenie's Customer Service score is rated right above PagerDuty, and is preceded by Victorops.
| COMPANY | Customer Service Score | |
|---|---|---|
| Victorops | 5/5 |
| OpsGenie | 4.1/5 |
| PagerDuty | 4.1/5 |
| xMatters | 3.3/5 |
| Solution Analysts | N/A |
| OnPage Corporation | N/A |
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OpsGenie as an Employer
4.2/5
OpsGenie has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
OpsGenie scored a 69 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of OpsGenie would recommend the brand to a friend. ENPS measures how likely OpsGenie employees would recommend working at OpsGenie to a friend.
Net Promoter Score
69
NPS Score
| 78% | Promoters |
|---|---|
| 13% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
