45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
xMatters
Marketing or Exec? Claim Your Free Account
About xMatters' Brand
xMatters delivers integration-driven collaboration that relays data between systems while engaging the right people to proactively resolve issues. Among its major competitors, xMatters is ranked in 5th place for NPS while ujet is 1st, and OpsGenie is 2nd.Their current valuation is $150.00M
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.3/5
Customer Service
xMatters CMO
xMatters Ranking
- #2 / 4 of its competitors
xMatters NPS
xMatters's Net Promoter Score (NPS) is a 45 with 66% Promoters, 13% Passives, and 21% Detractors. Net Promoter Score tracks whether xMatters's customers would recommend using the product based on a scale of -100 to 100.
xMatters Overall NPS
| 66% | Promoters |
|---|---|
| 13% | Passives |
| 21% | Detractors |
xMatters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 56 | Aug 2020 | 56 |
May 2021 51 | May 2021 | 51 |
Jul 2021 53 | Jul 2021 | 53 |
Apr 2023 51 | Apr 2023 | 51 |
May 2023 49 | May 2023 | 49 |
May 2024 46 | May 2024 | 46 |
Jun 2024 44 | Jun 2024 | 44 |
Mar 2025 46 | Mar 2025 | 46 |
How Other Brands Compare
xMatters is ranked second for NPS among its competitors. PagerDuty and Addepar come in first and third, with Everbridge coming in at #4. Among those competitors, it is the lowest valued company behind Everbridge.
xMatters |  PagerDuty |  Everbridge |  Addepar | |
| Global Ranking | #- | #612 | #- | #- |
| NPS | 45 | 59 | 0 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $3.42B | $4.72B | $600.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
xMatters NPS by Usage
xMatters's NPS was rated the highest by customers who have used xMatters's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
xMatters NPS vs. Competitors
Compared to its competitors, xMatters's NPS is rated right above Birst, and is preceded by PagerDuty.
| COMPANY | NPS Score | |
|---|---|---|
 | ujet | 84 |
 | OpsGenie | 69 |
 | AB Tasty | 67 |
| PagerDuty | 59 |
| xMatters | 45 |
 | Birst | 29 |
| Addepar | 16 |
| Everbridge | 0 |
 | CallTree Pro | N/A |
 | Whispir | N/A |
xMatters Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of xMatters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
xMatters Customer Loyalty vs. Competitors
Compared to its competitors, xMatters's Customer Loyalty score is rated right above Addepar, and is preceded by PagerDuty.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OpsGenie | 100% |
| Everbridge | 78% |
| PagerDuty | 77% |
| xMatters | 76% |
| Addepar | 72% |
| ujet | 10% |
| AB Tasty | N/A |
| Birst | N/A |
| CallTree Pro | N/A |
| Whispir | N/A |
Unlock xMatters Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full xMatters Customer Loyalty vs. Competitors data and gain insights into your customers today.
xMatters Product Quality
4.1/5
xMatters has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock xMatters' overall Product Quality score rated by its users and customers.
xMatters Product Information
xMatters serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. xMatters supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
xMatters’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated xMatters's product the highest. Reviewers from the Tech industry rated xMatters the lowest at 3.6.
- Website
- http://www.xmatters.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Product Type
Incident Management Software
Website Monitoring Software
IT Management Software
IT Service Management (ITSM) Software
Quick Insights into xMatters Product Quality
xMatters's Product Quality score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked xMatters' Product Quality.
Ranked xMatters Product Quality the Highest
Ranked xMatters Product Quality the Lowest
xMatters Product Quality Score by Usage
xMatters's Product Quality score was rated the highest by customers who have used xMatters's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
xMatters Product Quality Score by Industry
xMatters's Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
xMatters Product Quality vs. Competitors
Compared to its competitors, xMatters's Product Quality score is rated right above Birst, and is preceded by Addepar.
| COMPANY | Product Quality Score | |
|---|---|---|
| OpsGenie | 4.6/5 |
| AB Tasty | 4.5/5 |
| PagerDuty | 4.3/5 |
| ujet | 4.3/5 |
| Addepar | 4.3/5 |
| xMatters | 4.1/5 |
| Birst | 3.7/5 |
| Everbridge | 3.4/5 |
| CallTree Pro | N/A |
| Whispir | N/A |
Unlock xMatters Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full xMatters Product Quality vs. Competitors data and gain insights into your customers today.
xMatters Pricing
xMatters ROI & Value For Money
4/5
xMatters has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock xMatters' overall ROI score rated by its users and customers.
xMatters Pricing Plans
xMatters has a pricing structure that accommodates small, medium, and large businesses. Starting from $16/month, xMatters uses a subscription model and offers the following: Free: $0 per user / month, Starter: $16 per user / month, and Base: $39 per user / month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Tech industry think that they had the lowest ROI from xMatters.
Who Uses xMatters?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into xMatters ROI
xMatters's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked xMatters' ROI score.
Ranked xMatters ROI the Highest
Ranked xMatters ROI the Lowest
xMatters ROI Score by Industry
xMatters's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
xMatters Pricing vs. Competitors
Compared to its competitors, xMatters's ROI score is rated right above Everbridge, and is preceded by Addepar.
| COMPANY | Pricing Score | |
|---|---|---|
| AB Tasty | 5/5 |
| ujet | 4.5/5 |
| OpsGenie | 4.3/5 |
| PagerDuty | 4.2/5 |
| Birst | 4.2/5 |
| Addepar | 4.1/5 |
| xMatters | 4/5 |
| Everbridge | 3.1/5 |
| CallTree Pro | N/A |
| Whispir | N/A |
Unlock xMatters ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full xMatters ROI vs. Competitors data and gain insights into your customers today.
xMatters Customer Satisfaction (CSAT)
xMatters Customer Satisfaction (CSAT) Score
60 / 100
xMatters has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
xMatters Customer Satisfaction vs. Competitors
Compared to its competitors, xMatters's Customer Satisfaction score is rated right above Everbridge, and is preceded by Addepar.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ujet | 100% |
| OpsGenie | 100% |
| PagerDuty | 82% |
| Addepar | 82% |
| xMatters | 60% |
| Everbridge | 33% |
| AB Tasty | 0% |
| Birst | 0% |
| CallTree Pro | 0% |
| Whispir | 0% |
Unlock xMatters Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full xMatters Customer Satisfaction vs. Competitors data and gain insights into your customers today.
xMatters Customer Service
3.3/5
xMatters has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock xMatters' overall Customer Service score rated by its users and customers.
About xMatters's Customer Service
Address
12647 Alcosta Blvd., Suite 425, San Ramon, CA 94583
Website
http://www.xmatters.com
Phone Number
9252260310
xMatters's Social Links
xMatters Customer Service vs. Competitors
Compared to its competitors, xMatters's Customer Service score is rated right above Everbridge, and is preceded by Birst.
| COMPANY | Customer Service Score | |
|---|---|---|
| AB Tasty | 5/5 |
| OpsGenie | 4.1/5 |
| PagerDuty | 4.1/5 |
| Addepar | 4.1/5 |
| ujet | 4/5 |
| Birst | 3.7/5 |
| xMatters | 3.3/5 |
| Everbridge | 3/5 |
| CallTree Pro | N/A |
| Whispir | N/A |
Unlock xMatters Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full xMatters Customer Service vs. Competitors data and gain insights into your customers today.
xMatters as an Employer
4.2/5
xMatters has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
xMatters scored a 45 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of xMatters would recommend the brand to a friend. ENPS measures how likely xMatters employees would recommend working at xMatters to a friend.
Net Promoter Score
45
NPS Score
| 66% | Promoters |
|---|---|
| 13% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
