84
NPS
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ujet
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About ujet's Brand
Among its major competitors, ujet is ranked in 1st place for NPS while SocialChorus is 2nd, and Aircall is 3rd.Their current valuation is $75.00M
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
ujet Ranking
- #1 / 4 of its competitors
ujet NPS
ujet's Net Promoter Score (NPS) is a 84 with 84% Promoters, 16% Passives, and 0% Detractors. Net Promoter Score tracks whether ujet's customers would recommend using the product based on a scale of -100 to 100.
ujet Overall NPS
| 84% | Promoters |
|---|---|
| 16% | Passives |
| 0% | Detractors |
ujet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 83 | Aug 2020 | 83 |
Oct 2021 83 | Oct 2021 | 83 |
How Other Brands Compare
ujet is ranked first for NPS among its competitors. SocialChorus and Aircall come in second and third, with Genesys coming in at #4. Among those competitors, it is the third most valued company behind SocialChorus.
ujet |  Genesys |  SocialChorus |  Aircall | |
| Global Ranking | #- | #896 | #- | #- |
| NPS | 84 | 11 | 43 | 36 |
| Valuation Updated every 24 hours for public companies | $75.00M | $89.41M | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ujet NPS by Usage
ujet's NPS was rated the highest by customers who have used ujet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
2 to 5 Years 90 | 2 to 5 Years | 90 |
ujet NPS vs. Competitors
Compared to its competitors, ujet's NPS is rated right above SocialChorus.
| COMPANY | NPS Score | |
|---|---|---|
| ujet | 84 |
| SocialChorus | 43 |
| Aircall | 36 |
 | Infobip | 21 |
| Genesys | 11 |
ujet Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ujet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ujet Customer Loyalty vs. Competitors
Compared to its competitors, ujet's Customer Loyalty score is rated right above SocialChorus, and is preceded by Infobip.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Genesys | 78% |
| Aircall | 68% |
| Infobip | 68% |
| ujet | 10% |
| SocialChorus | N/A |
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ujet Product Quality
4.3/5
ujet has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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ujet Product Information
ujet serves markets in the United States. ujet supports Web devices and offers products for small, medium, and large sized businesses.
ujet’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.ujet.co
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Customer Experience Software
Call Center Software
Contact Center Software
Help Desk & Ticketing Software
Customer Service Software
Customer Support Software
Customer Engagement Software
Instant Messaging & Chat Software
Live Chat Software
IVR Software
Call Recording Software
Customer Communications Management Software
ujet Product Quality vs. Competitors
Compared to its competitors, ujet's Product Quality score is rated right above SocialChorus.
| COMPANY | Product Quality Score | |
|---|---|---|
| ujet | 4.3/5 |
| SocialChorus | 4.1/5 |
| Aircall | 4/5 |
| Infobip | 4/5 |
| Genesys | 3.7/5 |
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ujet Pricing
ujet ROI & Value For Money
4.5/5
ujet has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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ujet Pricing Plans
ujet has a pricing structure that accommodates small, medium, and large businesses.
Who Uses ujet?
Small Businesses
Medium Businesses
Large Enterprises
ujet Pricing vs. Competitors
Compared to its competitors, ujet's ROI score is rated right above Aircall.
| COMPANY | Pricing Score | |
|---|---|---|
| ujet | 4.5/5 |
| Aircall | 3.9/5 |
| SocialChorus | 3.9/5 |
| Genesys | 3.7/5 |
| Infobip | 3.5/5 |
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ujet Customer Satisfaction (CSAT)
ujet Customer Satisfaction (CSAT) Score
100 / 100
ujet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ujet Customer Satisfaction vs. Competitors
Compared to its competitors, ujet's Customer Satisfaction score is rated right above Genesys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ujet | 100% |
| Genesys | 71% |
| Aircall | 67% |
| Infobip | 64% |
| SocialChorus | 0% |
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ujet Customer Service
4/5
ujet has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ujet's Customer Service
Website
http://www.ujet.co
ujet Customer Service vs. Competitors
Compared to its competitors, ujet's Customer Service score is rated right above Infobip, and is preceded by SocialChorus.
| COMPANY | Customer Service Score | |
|---|---|---|
| SocialChorus | 5/5 |
| ujet | 4/5 |
| Infobip | 3.7/5 |
| Genesys | 3.7/5 |
| Aircall | 3.6/5 |
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ujet as an Employer
Consumer vs. Employees
ujet scored a 84 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of ujet would recommend the brand to a friend. ENPS measures how likely ujet employees would recommend working at ujet to a friend.
Net Promoter Score
84
NPS Score
| 84% | Promoters |
|---|---|
| 16% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
