36
NPS
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Aircall
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About Aircall's Brand
Aircall is a web application that provides desktop phone service to marketing teams. Among its major competitors, Aircall is ranked in 6th place for NPS while nexogy is 1st, and SwipeClock is 2nd.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Aircall CMO
Aircall Ranking
- #4 / 4 of its competitors
Aircall NPS
Aircall's Net Promoter Score (NPS) is a 36 with 58% Promoters, 20% Passives, and 22% Detractors. Net Promoter Score tracks whether Aircall's customers would recommend using the product based on a scale of -100 to 100.
Aircall Overall NPS
| 58% | Promoters |
|---|---|
| 20% | Passives |
| 22% | Detractors |
Aircall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 38 | Aug 2020 | 38 |
Dec 2021 39 | Dec 2021 | 39 |
Apr 2023 39 | Apr 2023 | 39 |
Jan 2024 35 | Jan 2024 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aircall NPS by Usage
Aircall's NPS was rated the highest by customers who have used Aircall's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
Aircall NPS vs. Competitors
Compared to its competitors, Aircall's NPS is rated right above MightyCall, and is preceded by Workiva.
| COMPANY | NPS Score | |
|---|---|---|
 | nexogy | 100 |
 | SwipeClock | 53 |
 | HappyFox | 52 |
 | Talkdesk | 43 |
 | Workiva | 38 |
| Aircall | 36 |
 | MightyCall | 24 |
 | VeloCloud, Inc. | N/A |
Aircall Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Aircall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aircall Customer Loyalty vs. Competitors
Compared to its competitors, Aircall's Customer Loyalty score is rated right above Talkdesk, and is preceded by Workiva.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| nexogy | 100% |
| Workiva | 79% |
| Aircall | 68% |
| Talkdesk | 67% |
| SwipeClock | N/A |
| HappyFox | N/A |
| MightyCall | N/A |
| VeloCloud, Inc. | N/A |
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Aircall Product Quality
4/5
Aircall has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Aircall Product Information
Aircall serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Aircall supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Aircall’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Aircall's product the highest.
- Website
- http://www.aircall.io
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Productivity
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Product Type
Call Center Software
Contact Center Software
Customer Service Software
IVR Software
Auto Dialer Software
VoIP Software
Telephony Software
Call Recording Software
Business Phone Systems Software
Quick Insights into Aircall Product Quality
Aircall's Product Quality score was rated highest by customers who have used Aircall's products/services for 1 to 2 Years, and rated lowest by customers who have used Aircall's products/services for 2 to 5 Years.
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Ranked Aircall Product Quality the Highest
Ranked Aircall Product Quality the Lowest
Aircall Product Quality Score by Usage
Aircall's Product Quality score was rated the highest by customers who have used Aircall's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Aircall Product Quality Score by Industry
Aircall's Product Quality score was rated 4.3 stars by Tech industry customers.
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Aircall Product Quality vs. Competitors
Compared to its competitors, Aircall's Product Quality score is rated right above MightyCall, and is preceded by SwipeClock.
| COMPANY | Product Quality Score | |
|---|---|---|
| nexogy | 5/5 |
| HappyFox | 4.3/5 |
| Workiva | 4.2/5 |
| Talkdesk | 4.1/5 |
| SwipeClock | 4/5 |
| Aircall | 4/5 |
| MightyCall | 3.7/5 |
| VeloCloud, Inc. | N/A |
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Aircall Pricing
Aircall ROI & Value For Money
3.9/5
Aircall has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Aircall Pricing Plans
Aircall has a pricing structure that accommodates small, medium, and large businesses. Starting from $30/month, Aircall uses a subscription model and offers the following: Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDia and 1 number included in each plan. Add extra numbers on any plan for $6/month..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Aircall?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Aircall ROI
Aircall's ROI score was rated highest by customers from the Tech industry.
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Ranked Aircall ROI the Highest
Aircall ROI Score by Industry
Aircall's ROI score was rated 4.3 stars by Tech industry customers.
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Aircall Pricing vs. Competitors
Compared to its competitors, Aircall's ROI score is rated right above MightyCall, and is preceded by Workiva.
| COMPANY | Pricing Score | |
|---|---|---|
| nexogy | 4.5/5 |
| HappyFox | 4.5/5 |
| SwipeClock | 4.2/5 |
| Talkdesk | 4.2/5 |
| Workiva | 4.1/5 |
| Aircall | 3.9/5 |
| MightyCall | 3.9/5 |
| VeloCloud, Inc. | N/A |
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Aircall Customer Satisfaction (CSAT)
Aircall Customer Satisfaction (CSAT) Score
67 / 100
Aircall has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aircall Customer Satisfaction vs. Competitors
Compared to its competitors, Aircall's Customer Satisfaction score is rated right above Talkdesk, and is preceded by Workiva.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Workiva | 94% |
| Aircall | 67% |
| Talkdesk | 62% |
| nexogy | 0% |
| SwipeClock | 0% |
| HappyFox | 0% |
| MightyCall | 0% |
| VeloCloud, Inc. | 0% |
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Aircall Customer Service
3.6/5
Aircall has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Aircall's Customer Service
Address
37b rue du Sentier, Paris, OH France
Website
http://www.aircall.io
Phone Number
(646) 776-5948
Aircall Customer Service vs. Competitors
Compared to its competitors, Aircall's Customer Service score is rated right above VeloCloud, Inc., and is preceded by MightyCall.
| COMPANY | Customer Service Score | |
|---|---|---|
| HappyFox | 5/5 |
| nexogy | 4.5/5 |
| Workiva | 4.1/5 |
| Talkdesk | 3.8/5 |
| SwipeClock | 3.7/5 |
| MightyCall | 3.7/5 |
| Aircall | 3.6/5 |
| VeloCloud, Inc. | N/A |
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Aircall as an Employer
3.0/5
Aircall has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Aircall scored a 36 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Aircall would recommend the brand to a friend. ENPS measures how likely Aircall employees would recommend working at Aircall to a friend.
Net Promoter Score
36
NPS Score
| 58% | Promoters |
|---|---|
| 20% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
