24
NPS
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MightyCall
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About MightyCall's Brand
MightyCall is a flexible & scalable cloud-based call center solution designed specifically?for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and?outbound calls and increase your team’s?productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time?and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
Brand at a Glance
3.7/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
MightyCall NPS
MightyCall's Net Promoter Score (NPS) is a 24 with 52% Promoters, 20% Passives, and 28% Detractors. Net Promoter Score tracks whether MightyCall's customers would recommend using the product based on a scale of -100 to 100.
MightyCall Overall NPS
| 52% | Promoters |
|---|---|
| 20% | Passives |
| 28% | Detractors |
MightyCall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MightyCall NPS by Usage
MightyCall's NPS was rated the highest by customers who have used MightyCall's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
MightyCall Product Quality
3.7/5
MightyCall has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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MightyCall Product Information
MightyCall serves markets in the United States and Canada. MightyCall supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
MightyCall’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://MightyCall.com
- Company Size
- 11-50 Employees
Industry
Telecommunications
Languages Supported
English
Product Type
Call Center Software
VoIP Software
Telephony Software
Cloud PBX Software
MightyCall Pricing
MightyCall ROI & Value For Money
3.9/5
MightyCall has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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MightyCall Pricing Plans
MightyCall has a pricing structure that accommodates small and medium businesses. Starting from $19.99/month, MightyCall uses a subscription model and offers the following: Standard: $39.99/month for unlimited minutes & 5 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support. and Ultimate: $99.99/month for unlimited minutes & 10 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support, API.
Who Uses MightyCall?
Small Businesses
Medium Businesses
MightyCall Customer Service
3.7/5
MightyCall has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About MightyCall's Customer Service
Address
1 Sansome St, Suite 1400 10104, San Francisco, CA 94104
Website
http://MightyCall.com
Phone Number
(888) 256-8312
