Workiva NPS & Customer Reviews

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Workiva

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About Workiva's Brand

Workiva simplifies complex work for thousands of organizations worldwide. Customers trust Workiva’s open, intelligent and intuitive platform to connect data, documents and teams. The results: improved efficiency, greater transparency and less risk. Among its major competitors, Workiva is ranked in 2nd place for NPS while Microsoft is 1st, and Workday is 3rd.Their current market cap is $3.84B

Brand at a Glance

79%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Workiva Ranking

^#2 / 4 of its competitors

Workiva NPS

Workiva's Net Promoter Score (NPS) is a 38 with 63% Promoters, 12% Passives, and 25% Detractors. Net Promoter Score tracks whether Workiva's customers would recommend using the product based on a scale of -100 to 100.

Workiva Overall NPS

NPS

63%	Promoters
12%	Passives
25%	Detractors

Workiva NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 39	Sep 2023	39
Dec 2023 34	Dec 2023	34
Jan 2024 32	Jan 2024	32
Feb 2024 27	Feb 2024	27
Mar 2024 29	Mar 2024	29
Apr 2024 28	Apr 2024	28
May 2024 30	May 2024	30
Aug 2024 32	Aug 2024	32
Sep 2024 33	Sep 2024	33
Oct 2024 37	Oct 2024	37
Nov 2024 36	Nov 2024	36
Apr 2025 38	Apr 2025	38

How Other Brands Compare

Workiva is ranked second for NPS among its competitors. Microsoft and Workday come in first and third, with Broadridge Financial Solutions coming in at #4. Among those competitors, it is the lowest valued company behind Microsoft.

	Workiva	Microsoft	Workday	Broadridge Financial Solutions
Global Ranking	#-	#22	#298	#-
NPS	38	38	31	8
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$3.84B	$1.91T	$49.74B	$18.37B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Workiva NPS by Gender

Female customers rated Workiva's NPS 14 points higher than Male customers.

Male

Workiva's NPS was rated 86 by Male customers on Comparably.

86%

Promoters

14%

Passives

Detractors

Female

100

Workiva's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

Workiva NPS by Ethnicity

Workiva's NPS was rated 100 points by both Caucasian and Native American customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100
Native American 100	Native American	100

Workiva NPS by Age

Workiva's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

26-30

100%

41-45

75%

25%

Workiva NPS by Usage

Workiva's NPS was rated 100 points by customers who have used Workiva's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 100	1 to 2 Years	100
2 to 5 Years 100	2 to 5 Years	100

Workiva NPS vs. Competitors

Compared to its competitors, Workiva's NPS is rated right above Workday, and is preceded by Microsoft.

COMPANY		NPS Score
	Microsoft	38
	Workiva	38
	Workday	31
	Xactly Corp	14
	Bottomline Technologies	11
	Broadridge Financial Solutions	8
	Issuer Direct	N/A
	Poindexter	N/A
	Datasite	-3
	RR Donnelley	-13

Workiva Customer Reviews

Out of the 3 Workiva customer reviews 3 were positive and 0 were constructive. Workiva customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Workiva Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Workiva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

Workiva Customer Loyalty Score by Gender

Male customers rated Workiva's Customer Loyalty score 13% higher than Female customers.

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Male

100%

Yes

Female

87%

Yes

Workiva Customer Loyalty Score by Ethnicity

Workiva's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Native American

Workiva Customer Loyalty Score by Age

Workiva's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 41-45 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
41-45 100%	41-45	100%

Workiva Customer Loyalty Score by Usage

Workiva's Customer Loyalty score was rated the highest by customers who have used Workiva's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	91%
2 to 5 Years	100%

Workiva Customer Loyalty Score by Industry

Workiva's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech	85%
Accounting	70%
Aerospace and Aviation	100%

Workiva Customer Loyalty vs. Competitors

Compared to its competitors, Workiva's Customer Loyalty score is rated right above RR Donnelley, and is preceded by Workday.

COMPANY		Customer Loyalty Score
	Microsoft	84%
	Workday	80%
	Workiva	79%
	RR Donnelley	74%
	Xactly Corp	72%
	Bottomline Technologies	66%
	Broadridge Financial Solutions	63%
	Datasite	60%
	Issuer Direct	N/A
	Poindexter	N/A

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Workiva Product Quality

4.2/5

Workiva has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Workiva Product Information

Workiva’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Workiva's product the highest. Reviewers from the Accounting industry rated Workiva the lowest at 3.5.

Website: https://www.workiva.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Analytics

Enterprise

Productivity

Quick Insights into Workiva Product Quality

Workiva's Product Quality score was rated highest by customers who have used Workiva's products/services for 2 to 5 Years, and rated lowest by customers from the Accounting industry.

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Ranked Workiva Product Quality the Highest

2 to 5 Years	5
41-45	5
Aerospace and Aviation	5

Ranked Workiva Product Quality the Lowest

Male	4.8
26-30	4.7
Accounting	3.5

Workiva Product Quality Score by Gender

Female customers rated Workiva's Product Quality score 0.2 stars higher than Male customers.

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Male

4.8/5

Female

5/5

Workiva Product Quality Score by Ethnicity

Workiva's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 4.8	Caucasian	4.8
Native American 5	Native American	5

Workiva Product Quality Score by Age

Workiva's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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Summary	Age	Score
26-30 4.7	26-30	4.7
41-45 5	41-45	5

Workiva Product Quality Score by Usage

Workiva's Product Quality score was rated the highest by customers who have used Workiva's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	4.9
2 to 5 Years	5

Workiva Product Quality Score by Industry

Workiva's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech	4.8
Accounting	3.5
Aerospace and Aviation	5

Workiva Product Quality vs. Competitors

Compared to its competitors, Workiva's Product Quality score is rated right above Xactly Corp.

COMPANY		Product Quality Score
	Workiva	4.2/5
	Xactly Corp	4.1/5
	Microsoft	4.1/5
	Workday	3.9/5
	Bottomline Technologies	3.9/5
	Datasite	3.8/5
	RR Donnelley	3.4/5
	Broadridge Financial Solutions	3/5
	Issuer Direct	N/A
	Poindexter	N/A

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Workiva Pricing

Workiva ROI & Value For Money

4.1/5

Workiva has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Workiva Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Workiva.

Quick Insights into Workiva ROI

Workiva's ROI score was rated highest by customers who have used Workiva's products/services for 2 to 5 Years, and rated lowest by customers from the Accounting industry.

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Ranked Workiva ROI the Highest

2 to 5 Years	5
26-30	5
Caucasian	5

Ranked Workiva ROI the Lowest

Native American	4.6
Female	4.4
Accounting	3.5

Workiva ROI Score by Gender

Male customers rated Workiva's ROI score 0.4 stars higher than Female customers.

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Male

4.8/5

Female

4.4/5

Workiva ROI Score by Ethnicity

Workiva's ROI score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
Native American 4.6	Native American	4.6

Workiva ROI Score by Age

Workiva's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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Summary	Age	Score
26-30 5	26-30	5
41-45 4.7	41-45	4.7

Workiva ROI Score by Usage

Workiva's ROI score was rated the highest by customers who have used Workiva's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	4.6
2 to 5 Years	5

Workiva ROI Score by Industry

Workiva's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech	4.5
Accounting	3.5
Aerospace and Aviation	4.7

Workiva Pricing vs. Competitors

Compared to its competitors, Workiva's ROI score is rated right above Microsoft.

COMPANY		Pricing Score
	Workiva	4.1/5
	Microsoft	4/5
	Xactly Corp	4/5
	Workday	3.8/5
	Bottomline Technologies	3.6/5
	RR Donnelley	3.5/5
	Datasite	3.4/5
	Broadridge Financial Solutions	3.3/5
	Issuer Direct	N/A
	Poindexter	N/A

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Workiva Customer Satisfaction (CSAT)

Workiva Customer Satisfaction (CSAT) Score

94 / 100

Workiva has an overall Customer Satisfaction score of 94 rated by its users and customers.

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Very Satisfied	63%
Satisfied	31%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	0%
Very Dissatisfied	3%

Very Satisfied

63%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Workiva Customer Satisfaction

Workiva's Customer Satisfaction score was rated highest by customers who have used Workiva's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.

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Ranked Workiva Customer Satisfaction the Highest

1 to 2 Years	100%
41-45	100%
Aerospace and Aviation	100%

Ranked Workiva Customer Satisfaction the Lowest

Male	100%
Native American	100%
Tech	100%

Workiva Customer Satisfaction Score by Gender

Workiva's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	86%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	100%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Workiva Customer Satisfaction Score by Ethnicity

Caucasian
100%
Native American
100%

CSAT according to Caucasian

Workiva's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	80%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

80%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Workiva's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Workiva Customer Satisfaction Score by Age

Workiva's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

100%

Workiva Customer Satisfaction Score by Usage

Workiva's Customer Satisfaction score was rated 100 points by customers who have used Workiva's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.

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1 to 2 Years	100
2 to 5 Years	100

Workiva Customer Satisfaction Score by Industry

Workiva's Customer Satisfaction score was rated 100 points by both Aerospace and Aviation and Tech industry customers.

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Tech	100
Aerospace and Aviation	100

Workiva Customer Satisfaction vs. Competitors

Compared to its competitors, Workiva's Customer Satisfaction score is rated right above Microsoft, and is preceded by Xactly Corp.

COMPANY		Customer Satisfaction (CSAT) Score
	Xactly Corp	100%
	Workiva	94%
	Microsoft	80%
	Workday	72%
	RR Donnelley	60%
	Broadridge Financial Solutions	59%
	Bottomline Technologies	55%
	Datasite	50%
	Issuer Direct	0%
	Poindexter	0%

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Workiva Customer Service

4.1/5

Workiva has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Workiva's Customer Service

Address

2900 University Blvd, Ames, IA 50010

Website

https://www.workiva.com/

Workiva's Social Links

Quick Insights into Workiva Customer Service

Workiva's Customer Service score was rated highest by customers who have used Workiva's products/services for 2 to 5 Years, and rated lowest by customers from the Accounting industry.

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Ranked Workiva Customer Service the Highest

2 to 5 Years	5
26-30	5
Caucasian	5

Ranked Workiva Customer Service the Lowest

Native American	4.6
Female	4.4
Accounting	3.5

Workiva Customer Service Score by Gender

Male customers rated Workiva's Customer Service score 0.5 stars higher than Female customers.

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Male

4.9/5

Female

4.4/5

Workiva Customer Service Score by Ethnicity

Workiva's Customer Service score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 5	Caucasian	5
Native American 4.6	Native American	4.6

Workiva Customer Service Score by Age

Workiva's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
26-30 5	26-30	5
41-45 4.9	41-45	4.9

Workiva Customer Service Score by Usage

Workiva's Customer Service score was rated the highest by customers who have used Workiva's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	4.6
2 to 5 Years	5

Workiva Customer Service Score by Industry

Workiva's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech	4.5
Accounting	3.5
Aerospace and Aviation	4.7

Workiva Customer Service vs. Competitors

Compared to its competitors, Workiva's Customer Service score is rated right above Microsoft.

COMPANY		Customer Service Score
	Workiva	4.1/5
	Microsoft	4/5
	Workday	3.9/5
	Xactly Corp	3.9/5
	Bottomline Technologies	3.7/5
	RR Donnelley	3.5/5
	Broadridge Financial Solutions	3.3/5
	Datasite	3.3/5
	Issuer Direct	N/A
	Poindexter	N/A

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Workiva as an Employer

4.5/5

Workiva has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Workiva

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Workiva scored a 38 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Workiva would recommend the brand to a friend. ENPS measures how likely Workiva employees would recommend working at Workiva to a friend.

Net Promoter Score

NPS Score

63%	Promoters
12%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
17%	Passive
24%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail