-3
NPS
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Datasite
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About Datasite's Brand
Datasite, formerly known as Merrill Corporation, is a leading SaaS provider for the M&A industry, empowering dealmakers around the world with the tools they need to succeed across the entire deal lifecycle. We are #wheredealsaremade.
Brand at a Glance
60%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Datasite CMO
Datasite NPS
Datasite's Net Promoter Score (NPS) is a -3 with 41% Promoters, 15% Passives, and 44% Detractors. Net Promoter Score tracks whether Datasite's customers would recommend using the product based on a scale of -100 to 100.
Datasite Overall NPS
| 41% | Promoters |
|---|---|
| 15% | Passives |
| 44% | Detractors |
Datasite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 13 | Feb 2023 | 13 |
May 2023 5 | May 2023 | 5 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 10 | Nov 2023 | 10 |
May 2024 5 | May 2024 | 5 |
Jul 2024 -1 | Jul 2024 | -1 |
Sep 2024 -1 | Sep 2024 | -1 |
Oct 2024 -4 | Oct 2024 | -4 |
Nov 2024 -9 | Nov 2024 | -9 |
Dec 2024 -4 | Dec 2024 | -4 |
Apr 2025 -8 | Apr 2025 | -8 |
Jan 2026 -5 | Jan 2026 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Datasite NPS by Gender
Datasite's NPS was rated -25 by Female customers on Comparably.
Female
-25
Datasite's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Male
N/A
Datasite's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Datasite NPS by Ethnicity
Datasite's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Datasite NPS by Usage
Datasite's NPS was rated -75 points by customers who have used Datasite's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -75 | 2 to 5 Years | -75 |
Datasite Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Datasite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Datasite Customer Loyalty Score by Gender
Datasite's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Datasite.
Female
55%
Yes
Male
N/A
Yes
Datasite Customer Loyalty Score by Ethnicity
Datasite's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Datasite.
40
out of 100
Caucasian
Datasite Customer Loyalty Score by Usage
Datasite's Customer Loyalty score was rated 33% by customers who have used Datasite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Datasite Customer Loyalty Score by Industry
Datasite's Customer Loyalty score was rated 40% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Datasite Product Quality
3.8/5
Datasite has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Datasite's overall Product Quality score rated by its users and customers.
Datasite Product Information
Datasite serves markets in the United States, China, Europe, Japan, Australia, United Kingdom, and Germany. Datasite supports Web devices and offers products for small and medium sized businesses.
Datasite’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Datasite's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
SaaS
Languages Supported
English
French
German
Chinese (Simplified)
Japanese
Product Type
Virtual Data Room Software
Quick Insights into Datasite Product Quality
Datasite's Product Quality score was rated highest by Female customers.
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Ranked Datasite Product Quality the Highest
Datasite Product Quality Score by Gender
Datasite's Product Quality score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Datasite.
Female
3.6/5
Male
N/A
Datasite Product Quality Score by Ethnicity
Datasite's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Datasite.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Datasite Product Quality Score by Usage
Datasite's Product Quality score was rated 2.5 stars by customers who have used Datasite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Datasite Product Quality Score by Industry
Datasite's Product Quality score was rated 2 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Datasite Pricing
Datasite ROI & Value For Money
3.4/5
Datasite has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Datasite's overall ROI score rated by its users and customers.
Datasite Pricing Plans
Datasite has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Who Uses Datasite?
Small Businesses
Medium Businesses
Quick Insights into Datasite ROI
Datasite's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Datasite's ROI score.
Ranked Datasite ROI the Highest
Datasite ROI Score by Gender
Datasite's ROI score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Datasite.
Female
2.9/5
Male
N/A
Datasite ROI Score by Ethnicity
Datasite's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Datasite.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Datasite ROI Score by Usage
Datasite's ROI score was rated 1.6 stars by customers who have used Datasite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Datasite ROI Score by Industry
Datasite's ROI score was rated 2 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Datasite Customer Satisfaction (CSAT)
Datasite Customer Satisfaction (CSAT) Score
50 / 100
Datasite has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Datasite Customer Satisfaction
Datasite's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Datasite's Customer Satisfaction.
Ranked Datasite Customer Satisfaction the Highest
Datasite Customer Satisfaction Score by Gender
Datasite's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Datasite.
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
Datasite Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Datasite's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Datasite.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Datasite Customer Satisfaction Score by Usage
Datasite's Customer Satisfaction score was rated 0 points by customers who have used Datasite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Datasite Customer Service
3.3/5
Datasite has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Datasite's Customer Service
Address
733 S Marquette Ave, Suite 600, Minneapolis, MN 55402
Website
https://www.datasite.com/us/en.html
Phone Number
(651)646-4501
Quick Insights into Datasite Customer Service
Datasite's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Datasite's Customer Service score.
Ranked Datasite Customer Service the Highest
Datasite Customer Service Score by Gender
Datasite's Customer Service score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Datasite.
Female
2.9/5
Male
N/A
Datasite Customer Service Score by Ethnicity
Datasite's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Datasite.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Datasite Customer Service Score by Usage
Datasite's Customer Service score was rated 1.7 stars by customers who have used Datasite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Datasite Customer Service Score by Industry
Datasite's Customer Service score was rated 2.1 stars by Banking and Financial Services industry customers.
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Datasite as an Employer
2.4/5
Datasite has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Datasite scored a -3 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Datasite would recommend the brand to a friend. ENPS measures how likely Datasite employees would recommend working at Datasite to a friend.
Net Promoter Score
-3
NPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 22% | Promoters |
|---|---|
| 16% | Passive |
| 62% | Detractors |
