RR Donnelley NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

RR Donnelley

Marketing or Exec? Claim Your Free Account

RR Donnelley

Rate this Brand

About RR Donnelley's Brand

RR Donnelley (NYSE: RRD) is a global, integrated communications provider with 44,000 employees and 346 locations worldwide. Among its major competitors, RR Donnelley is ranked in 5th place for NPS while Interpublic Group is 1st, and Nielsen is 2nd. Overall, RR Donnelley has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $299.21M

Brand at a Glance

74%

Customer Loyalty

3.4/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

RR Donnelley Ranking

^#3 / 4 of its competitors

RR Donnelley NPS

RR Donnelley's Net Promoter Score (NPS) is a -13 with 38% Promoters, 11% Passives, and 51% Detractors. Net Promoter Score tracks whether RR Donnelley's customers would recommend using the product based on a scale of -100 to 100.

RR Donnelley Overall NPS

-13

NPS

38%	Promoters
11%	Passives
51%	Detractors

RR Donnelley NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 -13	Jan 2024	-13
Mar 2024 -16	Mar 2024	-16
Apr 2024 -14	Apr 2024	-14
May 2024 -15	May 2024	-15
Jun 2024 -13	Jun 2024	-13
Jul 2024 -12	Jul 2024	-12
Aug 2024 -14	Aug 2024	-14
Nov 2024 -12	Nov 2024	-12
Jan 2025 -12	Jan 2025	-12
Jun 2025 -11	Jun 2025	-11
Aug 2025 -11	Aug 2025	-11
Oct 2025 -13	Oct 2025	-13

How Other Brands Compare

RR Donnelley is ranked third for NPS among its competitors. Interpublic Group and Nielsen come in first and second, with issuu coming in at #4. Among those competitors, it is the third most valued company behind Nielsen.

	RR Donnelley	Nielsen	issuu	Interpublic Group
Global Ranking	#-	#283	#-	#-
NPS	-13	11	-57	40
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$299.21M	$8.36B	$50.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

RR Donnelley NPS by Gender

Male customers rated RR Donnelley's NPS 2 points higher than Female customers.

Male

-12

RR Donnelley's NPS was rated -12 by Male customers on Comparably.

41%

Promoters

Passives

53%

Detractors

Female

-14

RR Donnelley's NPS was rated -14 by Female customers on Comparably.

43%

Promoters

Passives

57%

Detractors

RR Donnelley NPS by Ethnicity

RR Donnelley's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20
African American/Black -34	African American/Black	-34
Other 25	Other	25

RR Donnelley NPS by Age

RR Donnelley's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

26-30

67%

33%

31-35

33%

67%

36-40

60%

40%

46-50

67%

33%

51-55

14%

15%

71%

RR Donnelley NPS by Usage

RR Donnelley's NPS was rated the highest by customers who have used RR Donnelley's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 100	Less than 1 Year	100
1 to 2 Years -42	1 to 2 Years	-42
2 to 5 Years 34	2 to 5 Years	34
5 to 10 Years -60	5 to 10 Years	-60
Over 10 Years -67	Over 10 Years	-67

RR Donnelley NPS vs. Competitors

Compared to its competitors, RR Donnelley's NPS is rated right above issuu, and is preceded by Cox Enterprises.

COMPANY		NPS Score
	Interpublic Group	40
	Nielsen	11
	Issuer Direct	N/A
	Datasite	-3
	Cox Enterprises	-6
	RR Donnelley	-13
	issuu	-57

RR Donnelley Customer Reviews

Out of the 4 RR Donnelley customer reviews 2 were positive and 2 were constructive. RR Donnelley customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

RR Donnelley Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of RR Donnelley users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

RR Donnelley Customer Loyalty Score by Gender

Female customers rated RR Donnelley's Customer Loyalty score 35% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RR Donnelley.

Male

52%

Yes

Female

87%

Yes

RR Donnelley Customer Loyalty Score by Ethnicity

RR Donnelley's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RR Donnelley.

out of 100

Caucasian

out of 100

African American/Black

out of 100

Other

RR Donnelley Customer Loyalty Score by Age

RR Donnelley's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RR Donnelley.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 70%	26-30	70%
31-35 40%	31-35	40%
36-40 64%	36-40	64%
46-50 70%	46-50	70%
51-55 61%	51-55	61%

RR Donnelley Customer Loyalty Score by Usage

RR Donnelley's Customer Loyalty score was rated the highest by customers who have used RR Donnelley's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	82%
1 to 2 Years	49%
2 to 5 Years	85%
5 to 10 Years	46%
Over 10 Years	70%

RR Donnelley Customer Loyalty Score by Industry

RR Donnelley's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	78%
Architecture and Planning	10%

RR Donnelley Customer Loyalty vs. Competitors

Compared to its competitors, RR Donnelley's Customer Loyalty score is rated right above issuu, and is preceded by Nielsen.

COMPANY		Customer Loyalty Score
	Interpublic Group	85%
	Cox Enterprises	80%
	Nielsen	76%
	RR Donnelley	74%
	issuu	65%
	Datasite	60%
	Issuer Direct	N/A

Unlock RR Donnelley Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full RR Donnelley Customer Loyalty vs. Competitors data and gain insights into your customers today.

RR Donnelley Product Quality

3.4/5

RR Donnelley has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock RR Donnelley's overall Product Quality score rated by its users and customers.

RR Donnelley Product Information

RR Donnelley’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated RR Donnelley's product the highest. Reviewers from the Architecture and Planning industry rated RR Donnelley the lowest at 2.3.

Website: https://www.rrdonnelley.com/

Company Size: 10,000+ Employees

Industry

Printing

Quick Insights into RR Donnelley Product Quality

RR Donnelley's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Architecture and Planning industry.

Sign Up to unlock insights into how customers have ranked RR Donnelley's Product Quality.

Ranked RR Donnelley Product Quality the Highest

26-30	4.6
5 to 10 Years	4.6
Other	4.1

Ranked RR Donnelley Product Quality the Lowest

31-35	2.6
Over 10 Years	2.6
Architecture and Planning	2.3

RR Donnelley Product Quality Score by Gender

RR Donnelley's Product Quality score was rated 3.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RR Donnelley.

Male

3.5/5

Female

3.5/5

RR Donnelley Product Quality Score by Ethnicity

RR Donnelley's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RR Donnelley.

Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
African American/Black 3.1	African American/Black	3.1
Other 4.1	Other	4.1

RR Donnelley Product Quality Score by Age

RR Donnelley's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RR Donnelley.

Summary	Age	Score
26-30 4.6	26-30	4.6
31-35 2.6	31-35	2.6
36-40 3.4	36-40	3.4
46-50 4.1	46-50	4.1
51-55 4	51-55	4

RR Donnelley Product Quality Score by Usage

RR Donnelley's Product Quality score was rated the highest by customers who have used RR Donnelley's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.1
1 to 2 Years	2.8
2 to 5 Years	3.8
5 to 10 Years	4.6
Over 10 Years	2.6

RR Donnelley Product Quality Score by Industry

RR Donnelley's Product Quality score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.2
Architecture and Planning	2.3

RR Donnelley Product Quality vs. Competitors

Compared to its competitors, RR Donnelley's Product Quality score is rated right above Cox Enterprises, and is preceded by Nielsen.

COMPANY		Product Quality Score
	Interpublic Group	4.1/5
	Datasite	3.8/5
	Nielsen	3.8/5
	RR Donnelley	3.4/5
	Cox Enterprises	3.3/5
	issuu	2.8/5
	Issuer Direct	N/A

Unlock RR Donnelley Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full RR Donnelley Product Quality vs. Competitors data and gain insights into your customers today.

RR Donnelley Pricing

RR Donnelley ROI & Value For Money

3.5/5

RR Donnelley has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock RR Donnelley's overall ROI score rated by its users and customers.

RR Donnelley Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Architecture and Planning industry think that they had the lowest ROI from RR Donnelley.

Quick Insights into RR Donnelley ROI

RR Donnelley's ROI score was rated highest by customers who have used RR Donnelley's products/services for Less than 1 Year, and rated lowest by customers from the Architecture and Planning industry.

Sign Up to unlock insights into how customers have ranked RR Donnelley's ROI score.

Ranked RR Donnelley ROI the Highest

Less than 1 Year	4.7
Other	3.9
26-30	3.8

Ranked RR Donnelley ROI the Lowest

31-35	2.6
Over 10 Years	2.3
Architecture and Planning	2.1

RR Donnelley ROI Score by Gender

Male customers rated RR Donnelley's ROI score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of RR Donnelley.

Male

3.2/5

Female

3/5

RR Donnelley ROI Score by Ethnicity

RR Donnelley's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RR Donnelley.

Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
African American/Black 3	African American/Black	3
Other 3.9	Other	3.9

RR Donnelley ROI Score by Age

RR Donnelley's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full ROI by Age data of RR Donnelley.

Summary	Age	Score
26-30 3.8	26-30	3.8
31-35 2.6	31-35	2.6
36-40 3.5	36-40	3.5
46-50 3.8	46-50	3.8
51-55 2.9	51-55	2.9

RR Donnelley ROI Score by Usage

RR Donnelley's ROI score was rated the highest by customers who have used RR Donnelley's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.7
1 to 2 Years	2.6
2 to 5 Years	3.6
5 to 10 Years	2.9
Over 10 Years	2.3

RR Donnelley ROI Score by Industry

RR Donnelley's ROI score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3
Architecture and Planning	2.1

RR Donnelley Pricing vs. Competitors

Compared to its competitors, RR Donnelley's ROI score is rated right above Datasite, and is preceded by Nielsen.

COMPANY		Pricing Score
	Interpublic Group	4/5
	Nielsen	3.6/5
	RR Donnelley	3.5/5
	Datasite	3.4/5
	Cox Enterprises	3/5
	issuu	2.6/5
	Issuer Direct	N/A

Unlock RR Donnelley ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full RR Donnelley ROI vs. Competitors data and gain insights into your customers today.

RR Donnelley Customer Satisfaction (CSAT)

RR Donnelley Customer Satisfaction (CSAT) Score

60 / 100

RR Donnelley has an overall Customer Satisfaction score of 60 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	31%
Satisfied	29%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

31%

Satisfied

29%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

10%

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into RR Donnelley Customer Satisfaction

RR Donnelley's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used RR Donnelley's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked RR Donnelley's Customer Satisfaction.

Ranked RR Donnelley Customer Satisfaction the Highest

26-30	100%
2 to 5 Years	80%
Other	75%

Ranked RR Donnelley Customer Satisfaction the Lowest

Female	50%
Architecture and Planning	33%
1 to 2 Years	29%

RR Donnelley Customer Satisfaction Score by Gender

Male customers rated RR Donnelley's Customer Satisfaction score 10 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RR Donnelley.

60 / 100

Male

	Very Satisfied	33%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	27%
	Dissatisfied	0%
	Very Dissatisfied	13%

50 / 100

Female

	Very Satisfied	33%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	16%
	Very Dissatisfied	17%

RR Donnelley Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

RR Donnelley's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RR Donnelley.

50 / 100

Very Satisfied	36%
Satisfied	14%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	7%
Very Dissatisfied	14%

Very Satisfied

36%

Satisfied

14%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

Very Dissatisfied

14%

CSAT according to African American/Black

RR Donnelley's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RR Donnelley.

67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

RR Donnelley's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RR Donnelley.

75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

RR Donnelley Customer Satisfaction Score by Age

RR Donnelley's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RR Donnelley.

100

Breakdown

Age

Score

26-30

100%

36-40

60%

51-55

58%

RR Donnelley Customer Satisfaction Score by Usage

RR Donnelley's Customer Satisfaction score was rated the highest by customers who have used RR Donnelley's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	75
1 to 2 Years	29
2 to 5 Years	80
5 to 10 Years	80

RR Donnelley Customer Satisfaction Score by Industry

RR Donnelley's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "RR Donnelley Customer Satisfaction Score by Industry",
	"text": "RR Donnelley's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "RR Donnelley's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "RR Donnelley's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	67
Architecture and Planning	33

RR Donnelley Customer Satisfaction vs. Competitors

Compared to its competitors, RR Donnelley's Customer Satisfaction score is rated right above Datasite, and is preceded by Cox Enterprises.

COMPANY		Customer Satisfaction (CSAT) Score
	Interpublic Group	100%
	Nielsen	72%
	Cox Enterprises	60%
	RR Donnelley	60%
	Datasite	50%
	issuu	31%
	Issuer Direct	0%

Unlock RR Donnelley Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full RR Donnelley Customer Satisfaction vs. Competitors data and gain insights into your customers today.

RR Donnelley Customer Service

3.5/5

RR Donnelley has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock RR Donnelley's overall Customer Service score rated by its users and customers.

About RR Donnelley's Customer Service

Address

111 South Wacker Drive, Chicago, IL 60606-4301

Website

https://www.rrdonnelley.com/

Phone Number

312-326-8000

RR Donnelley's Social Links

linkedin.com/company-beta/2730/

Quick Insights into RR Donnelley Customer Service

RR Donnelley's Customer Service score was rated highest by customers who have used RR Donnelley's products/services for Less than 1 Year, and rated lowest by customers from the Architecture and Planning industry.

Sign Up to unlock insights into how customers have ranked RR Donnelley's Customer Service score.

Ranked RR Donnelley Customer Service the Highest

Less than 1 Year	4.7
26-30	4.6
Other	4.1

Ranked RR Donnelley Customer Service the Lowest

31-35	2.5
Over 10 Years	2.5
Architecture and Planning	2.3

RR Donnelley Customer Service Score by Gender

RR Donnelley's Customer Service score was rated 3.4 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RR Donnelley.

Male

3.4/5

Female

3.4/5

RR Donnelley Customer Service Score by Ethnicity

RR Donnelley's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RR Donnelley.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
African American/Black 3.1	African American/Black	3.1
Other 4.1	Other	4.1

RR Donnelley Customer Service Score by Age

RR Donnelley's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RR Donnelley.

100

Summary	Age	Customer Service Score
26-30 4.6	26-30	4.6
31-35 2.5	31-35	2.5
36-40 3.5	36-40	3.5
46-50 3.6	46-50	3.6
51-55 3.5	51-55	3.5

RR Donnelley Customer Service Score by Usage

RR Donnelley's Customer Service score was rated the highest by customers who have used RR Donnelley's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.7
1 to 2 Years	2.6
2 to 5 Years	3.6
5 to 10 Years	4.1
Over 10 Years	2.5

RR Donnelley Customer Service Score by Industry

RR Donnelley's Customer Service score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.1
Architecture and Planning	2.3

RR Donnelley Customer Service vs. Competitors

Compared to its competitors, RR Donnelley's Customer Service score is rated right above Datasite, and is preceded by Nielsen.

COMPANY		Customer Service Score
	Interpublic Group	4.1/5
	Nielsen	3.7/5
	RR Donnelley	3.5/5
	Datasite	3.3/5
	Cox Enterprises	3.1/5
	issuu	2.4/5
	Issuer Direct	N/A

Unlock RR Donnelley Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full RR Donnelley Customer Service vs. Competitors data and gain insights into your customers today.

RR Donnelley as an Employer

2.3/5

RR Donnelley has a 2.3/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of RR Donnelley

Dan Knotts

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

RR Donnelley scored a -13 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of RR Donnelley would recommend the brand to a friend. ENPS measures how likely RR Donnelley employees would recommend working at RR Donnelley to a friend.

Net Promoter Score

-13

NPS Score

38%	Promoters
11%	Passive
51%	Detractors

Employee Net Promoter Score

-31

eNPS Score

25%	Promoters
19%	Passive
56%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

Other Best Brands Lists

Global
Top 100 Brands

Top Brands in
Health and Wellness

Top Brands in
Energy and Manufacturing

Top Brands in
Retail

Top Brands in
Fashion and Beauty

Top Brands in
SaaS