-6
NPS
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Cox Enterprises
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About Cox Enterprises' Brand
..
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Cox Enterprises NPS
Cox Enterprises's Net Promoter Score (NPS) is a -6 with 39% Promoters, 16% Passives, and 45% Detractors. Net Promoter Score tracks whether Cox Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Cox Enterprises Overall NPS
| 39% | Promoters |
|---|---|
| 16% | Passives |
| 45% | Detractors |
Cox Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -6 | Jul 2023 | -6 |
Aug 2023 -6 | Aug 2023 | -6 |
Sep 2023 -8 | Sep 2023 | -8 |
Nov 2023 -5 | Nov 2023 | -5 |
Dec 2023 -5 | Dec 2023 | -5 |
Jan 2024 -8 | Jan 2024 | -8 |
Apr 2024 -8 | Apr 2024 | -8 |
May 2024 -8 | May 2024 | -8 |
Sep 2024 -4 | Sep 2024 | -4 |
Jan 2025 -6 | Jan 2025 | -6 |
Jun 2025 -5 | Jun 2025 | -5 |
Nov 2025 -7 | Nov 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cox Enterprises NPS by Gender
Female customers rated Cox Enterprises's NPS 4 points higher than Male customers.
Male
-46
Cox Enterprises's NPS was rated -46 by Male customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Female
-42
Cox Enterprises's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Cox Enterprises NPS by Ethnicity
Cox Enterprises's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
African American/Black -34 | African American/Black | -34 |
Cox Enterprises NPS by Age
Cox Enterprises's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Cox Enterprises NPS by Usage
Cox Enterprises's NPS was rated the highest by customers who have used Cox Enterprises's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years -78 | Over 10 Years | -78 |
Cox Enterprises Customer Reviews
Out of the 3 Cox Enterprises customer reviews 1 was positive and 2 were constructive. Cox Enterprises customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cox Enterprises Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Cox Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cox Enterprises Customer Loyalty Score by Gender
Male customers rated Cox Enterprises's Customer Loyalty score 1% higher than Female customers.
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Male
75%
Yes
Female
74%
Yes
Cox Enterprises Customer Loyalty Score by Ethnicity
Cox Enterprises's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cox Enterprises.
80
out of 100
Caucasian
100
out of 100
African American/Black
Cox Enterprises Customer Loyalty Score by Age
Cox Enterprises's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cox Enterprises.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
51-55 70% | 51-55 | 70% |
61-65 100% | 61-65 | 100% |
66+ 78% | 66+ | 78% |
Cox Enterprises Customer Loyalty Score by Usage
Cox Enterprises's Customer Loyalty score was rated the highest by customers who have used Cox Enterprises's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cox Enterprises Customer Loyalty Score by Industry
Cox Enterprises's Customer Loyalty score was rated 55% by Tech industry customers.
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Cox Enterprises Product Quality
3.3/5
Cox Enterprises has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Cox Enterprises Product Information
Cox Enterprises’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cox Enterprises's product the highest.
- Website
- http://coxenterprises.com
- Company Size
- 10,000+ Employees
Industry
Telecommunications
Quick Insights into Cox Enterprises Product Quality
Cox Enterprises's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 51-55.
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Ranked Cox Enterprises Product Quality the Highest
Ranked Cox Enterprises Product Quality the Lowest
Cox Enterprises Product Quality Score by Gender
Male customers rated Cox Enterprises's Product Quality score 0.2 stars higher than Female customers.
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Male
2.7/5
Female
2.5/5
Cox Enterprises Product Quality Score by Ethnicity
Cox Enterprises's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cox Enterprises.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 2.8 | African American/Black | 2.8 |
Cox Enterprises Product Quality Score by Age
Cox Enterprises's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cox Enterprises.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
61-65 3.6 | 61-65 | 3.6 |
66+ 3 | 66+ | 3 |
Cox Enterprises Product Quality Score by Usage
Cox Enterprises's Product Quality score was rated the highest by customers who have used Cox Enterprises's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cox Enterprises Product Quality Score by Industry
Cox Enterprises's Product Quality score was rated 3 stars by Tech industry customers.
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Cox Enterprises Pricing
Cox Enterprises ROI & Value For Money
3/5
Cox Enterprises has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Cox Enterprises Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Cox Enterprises ROI
Cox Enterprises's ROI score was rated highest by customers who have used Cox Enterprises's products/services for 1 to 2 Years, and rated lowest by customers who have used Cox Enterprises's products/services for Over 10 Years.
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Ranked Cox Enterprises ROI the Highest
Ranked Cox Enterprises ROI the Lowest
Cox Enterprises ROI Score by Gender
Male customers rated Cox Enterprises's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cox Enterprises.
Male
2.4/5
Female
1.8/5
Cox Enterprises ROI Score by Ethnicity
Cox Enterprises's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cox Enterprises.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Cox Enterprises ROI Score by Age
Cox Enterprises's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cox Enterprises.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.5 | 66+ | 2.5 |
Cox Enterprises ROI Score by Usage
Cox Enterprises's ROI score was rated the highest by customers who have used Cox Enterprises's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cox Enterprises ROI Score by Industry
Cox Enterprises's ROI score was rated 2.6 stars by Tech industry customers.
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Cox Enterprises Customer Satisfaction (CSAT)
Cox Enterprises Customer Satisfaction (CSAT) Score
61 / 100
Cox Enterprises has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
21%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
18%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cox Enterprises Customer Satisfaction
Cox Enterprises's Customer Satisfaction score was rated highest by customers who have used Cox Enterprises's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.
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Ranked Cox Enterprises Customer Satisfaction the Highest
Ranked Cox Enterprises Customer Satisfaction the Lowest
Cox Enterprises Customer Satisfaction Score by Gender
Female customers rated Cox Enterprises's Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cox Enterprises.
30 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 30% |
33 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Cox Enterprises Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cox Enterprises' Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
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45 / 100
Very Satisfied
45%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
33%
CSAT according to African American/Black
Cox Enterprises' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cox Enterprises.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Cox Enterprises Customer Satisfaction Score by Age
Cox Enterprises's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cox Enterprises.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 34% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 33% |
Cox Enterprises Customer Satisfaction Score by Usage
Cox Enterprises's Customer Satisfaction score was rated the highest by customers who have used Cox Enterprises's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cox Enterprises Customer Satisfaction Score by Industry
Cox Enterprises's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cox Enterprises Customer Satisfaction Score by Industry",
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"label": "Tech",
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"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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}Cox Enterprises Customer Service
3.1/5
Cox Enterprises has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Cox Enterprises's Customer Service
Address
Atlanta, GA 30319
Website
http://coxenterprises.com
Phone Number
678-645-0000
Quick Insights into Cox Enterprises Customer Service
Cox Enterprises's Customer Service score was rated highest by customers who have used Cox Enterprises's products/services for 1 to 2 Years, and rated lowest by customers who have used Cox Enterprises's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cox Enterprises' Customer Service score.
Ranked Cox Enterprises Customer Service the Highest
Ranked Cox Enterprises Customer Service the Lowest
Cox Enterprises Customer Service Score by Gender
Male customers rated Cox Enterprises's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cox Enterprises.
Male
2.5/5
Female
1.9/5
Cox Enterprises Customer Service Score by Ethnicity
Cox Enterprises's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cox Enterprises.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 1.8 | African American/Black | 1.8 |
Cox Enterprises Customer Service Score by Age
Cox Enterprises's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cox Enterprises.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.5 | 41-45 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.2 | 66+ | 2.2 |
Cox Enterprises Customer Service Score by Usage
Cox Enterprises's Customer Service score was rated the highest by customers who have used Cox Enterprises's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Cox Enterprises Customer Service Score by Industry
Cox Enterprises's Customer Service score was rated 3.1 stars by Tech industry customers.
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Cox Enterprises as an Employer
4.1/5
Cox Enterprises has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cox Enterprises scored a -6 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Cox Enterprises would recommend the brand to a friend. ENPS measures how likely Cox Enterprises employees would recommend working at Cox Enterprises to a friend.
Net Promoter Score
-6
NPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
