40
NPS
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Brand Page
Interpublic Group
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About Interpublic Group's Brand
Interpublic Group provides advertising, digital marketing, communications planning, media buying, PR and specialty marketing services.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Interpublic Group NPS
Interpublic Group's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Interpublic Group's customers would recommend using the product based on a scale of -100 to 100.
Interpublic Group Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Interpublic Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
Mar 2025 50 | Mar 2025 | 50 |
Aug 2025 40 | Aug 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interpublic Group Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Interpublic Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Interpublic Group Product Quality
4.1/5
Interpublic Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Interpublic Group's overall Product Quality score rated by its users and customers.
Interpublic Group Product Information
Interpublic Group’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.interpublic.com
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Business Services
Enterprise
SaaS
Small Business Services
Interpublic Group Pricing
Interpublic Group ROI & Value For Money
4/5
Interpublic Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Interpublic Group's overall ROI score rated by its users and customers.
Interpublic Group Customer Satisfaction (CSAT)
Interpublic Group Customer Satisfaction (CSAT) Score
100 / 100
Interpublic Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Interpublic Group Customer Service
4.1/5
Interpublic Group has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Interpublic Group's overall Customer Service score rated by its users and customers.
About Interpublic Group's Customer Service
Address
1114 Avenue of the Americas, New York City, NY
Website
http://www.interpublic.com
Phone Number
(212) 704-1200
Interpublic Group as an Employer
3.7/5
Interpublic Group has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Interpublic Group scored a 40 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Interpublic Group would recommend the brand to a friend. ENPS measures how likely Interpublic Group employees would recommend working at Interpublic Group to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
