53
NPS
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SwipeClock
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About SwipeClock's Brand
SwipeClock(TM)provides a comprehensive suite of integrated Workforce Management solutions for maximizing the productivity of your work teams Among its major competitors, SwipeClock is ranked in 1st place for NPS while Asana is 2nd, and Workiva is 3rd.
Brand at a Glance
4/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
SwipeClock Ranking
- #1 / 4 of its competitors
SwipeClock NPS
SwipeClock's Net Promoter Score (NPS) is a 53 with 70% Promoters, 13% Passives, and 17% Detractors. Net Promoter Score tracks whether SwipeClock's customers would recommend using the product based on a scale of -100 to 100.
SwipeClock Overall NPS
| 70% | Promoters |
|---|---|
| 13% | Passives |
| 17% | Detractors |
SwipeClock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
How Other Brands Compare
SwipeClock is ranked first for NPS among its competitors. Workiva and SAP come in second and third, with Ceridian coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SwipeClock NPS by Usage
SwipeClock's NPS was rated the highest by customers who have used SwipeClock's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
SwipeClock Product Quality
4/5
SwipeClock has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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SwipeClock Product Information
SwipeClock serves markets in the United States and Canada. SwipeClock supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
SwipeClock’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://swipeclock.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Scheduling Software
Time Clock Software
Workforce Management Software
Calendar Software
Employee Scheduling Software
Attendance Tracking Software
Time Tracking Software
Absence & Leave Management Software
SwipeClock Product Quality vs. Competitors
Compared to its competitors, SwipeClock's Product Quality score is rated right above Ceridian, and is preceded by SAP.
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SwipeClock Pricing
SwipeClock ROI & Value For Money
4.2/5
SwipeClock has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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SwipeClock Pricing Plans
SwipeClock has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, SwipeClock uses a subscription model.
Who Uses SwipeClock?
Small Businesses
Medium Businesses
Large Enterprises
SwipeClock Pricing vs. Competitors
Compared to its competitors, SwipeClock's ROI score is rated right above Workiva.
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SwipeClock Customer Service
3.7/5
SwipeClock has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SwipeClock's Customer Service
Address
10813 South River Front Parkway, Suite 525, South Jordan, UT, South Jordan, UT
Website
http://swipeclock.com
Phone Number
(801)617-1234
SwipeClock Customer Service vs. Competitors
Compared to its competitors, SwipeClock's Customer Service score is rated right above Ceridian, and is preceded by SAP.
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Consumer vs. Employees
SwipeClock scored a 53 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SwipeClock would recommend the brand to a friend. ENPS measures how likely SwipeClock employees would recommend working at SwipeClock to a friend.
Net Promoter Score
53
NPS Score
| 70% | Promoters |
|---|---|
| 13% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
