14
NPS
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Ceridian
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About Ceridian's Brand
Ceridian helps organizations maximize their human, financial and technology resources. Among its major competitors, Ceridian is ranked in 4th place for NPS while SyncHR is 1st, and SwipeClock is 2nd.Their current market cap is $12.70B
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.2/5
Customer Service
Ceridian Ranking
- #2 / 4 of its competitors
Ceridian NPS
Ceridian's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Ceridian's customers would recommend using the product based on a scale of -100 to 100.
Ceridian Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
Ceridian NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 17 | Dec 2023 | 17 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 17 | Feb 2024 | 17 |
Apr 2024 19 | Apr 2024 | 19 |
Jun 2024 17 | Jun 2024 | 17 |
Jul 2024 17 | Jul 2024 | 17 |
Feb 2025 16 | Feb 2025 | 16 |
Mar 2025 14 | Mar 2025 | 14 |
Apr 2025 14 | Apr 2025 | 14 |
May 2025 14 | May 2025 | 14 |
Jun 2025 14 | Jun 2025 | 14 |
Aug 2025 14 | Aug 2025 | 14 |
How Other Brands Compare
Ceridian is ranked second for NPS among its competitors. Workday and UKG come in first and third, with Paychex coming in at #4. Among those competitors, it is the second most valued company behind Workday.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ceridian NPS by Gender
Female customers rated Ceridian's NPS 35 points higher than Male customers.
Male
-25
Ceridian's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
10
Ceridian's NPS was rated 10 by Female customers on Comparably.
50%
Promoters
10%
Passives
40%
Detractors
Ceridian NPS by Ethnicity
Ceridian's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -18 | Caucasian | -18 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 0 | Other | 0 |
Ceridian NPS by Age
Ceridian's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Ceridian NPS by Usage
Ceridian's NPS was rated the highest by customers who have used Ceridian's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
1 to 2 Years -7 | 1 to 2 Years | -7 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
5 to 10 Years 31 | 5 to 10 Years | 31 |
Ceridian Customer Reviews
Out of the 5 Ceridian customer reviews 2 were positive and 3 were constructive. Ceridian customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ceridian Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Ceridian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ceridian Customer Loyalty Score by Gender
Male customers rated Ceridian's Customer Loyalty score 9% higher than Female customers.
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Male
64%
Yes
Female
55%
Yes
Ceridian Customer Loyalty Score by Ethnicity
Ceridian's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ceridian.
61
out of 100
Caucasian
55
out of 100
African American/Black
33
out of 100
Asian or Pacific Islander
82
out of 100
Other
Ceridian Customer Loyalty Score by Age
Ceridian's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 33% | 26-30 | 33% |
31-35 36% | 31-35 | 36% |
36-40 78% | 36-40 | 78% |
41-45 82% | 41-45 | 82% |
46-50 100% | 46-50 | 100% |
51-55 70% | 51-55 | 70% |
Ceridian Customer Loyalty Score by Usage
Ceridian's Customer Loyalty score was rated the highest by customers who have used Ceridian's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Ceridian Customer Loyalty Score by Industry
Ceridian's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Ceridian Customer Loyalty vs. Competitors
Compared to its competitors, Ceridian's Customer Loyalty score is rated right above UKG, and is preceded by Paychex.
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Ceridian Product Quality
3.6/5
Ceridian has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ceridian Product Information
Ceridian serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Ceridian supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Ceridian’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Ceridian's product the highest. Reviewers from the Tech industry rated Ceridian the lowest at 3.1.
- Website
- http://www.ceridian.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Healthcare
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Hebrew
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Quick Insights into Ceridian Product Quality
Ceridian's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
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Ranked Ceridian Product Quality the Highest
Ranked Ceridian Product Quality the Lowest
Ceridian Product Quality Score by Gender
Female customers rated Ceridian's Product Quality score 0.1 stars higher than Male customers.
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Male
3/5
Female
3.1/5
Ceridian Product Quality Score by Ethnicity
Ceridian's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.6 | Other | 3.6 |
Ceridian Product Quality Score by Age
Ceridian's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 1.9 | 26-30 | 1.9 |
31-35 1.7 | 31-35 | 1.7 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3 | 51-55 | 3 |
Ceridian Product Quality Score by Usage
Ceridian's Product Quality score was rated the highest by customers who have used Ceridian's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ceridian Product Quality Score by Industry
Ceridian's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Ceridian Product Quality vs. Competitors
Compared to its competitors, Ceridian's Product Quality score is rated right above UKG, and is preceded by SyncHR.
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Ceridian Pricing
Ceridian ROI & Value For Money
3.7/5
Ceridian has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Ceridian Pricing Plans
Ceridian has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Accounting industry think that they had the lowest ROI from Ceridian.
Who Uses Ceridian?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Ceridian ROI
Ceridian's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
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Ranked Ceridian ROI the Highest
Ranked Ceridian ROI the Lowest
Ceridian ROI Score by Gender
Male customers rated Ceridian's ROI score 0.2 stars higher than Female customers.
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Male
3.3/5
Female
3.1/5
Ceridian ROI Score by Ethnicity
Ceridian's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.2 | Other | 4.2 |
Ceridian ROI Score by Age
Ceridian's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ceridian.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2 | 26-30 | 2 |
31-35 1.6 | 31-35 | 1.6 |
36-40 4 | 36-40 | 4 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4 | 51-55 | 4 |
Ceridian ROI Score by Usage
Ceridian's ROI score was rated the highest by customers who have used Ceridian's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ceridian ROI Score by Industry
Ceridian's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Ceridian Pricing vs. Competitors
Compared to its competitors, Ceridian's ROI score is rated right above UKG, and is preceded by Workday.
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Ceridian Customer Satisfaction (CSAT)
Ceridian Customer Satisfaction (CSAT) Score
62 / 100
Ceridian has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
42%
Satisfied
20%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
3%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ceridian Customer Satisfaction
Ceridian's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 31-35.
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Ranked Ceridian Customer Satisfaction the Highest
Ranked Ceridian Customer Satisfaction the Lowest
Ceridian Customer Satisfaction Score by Gender
Male customers rated Ceridian's Customer Satisfaction score 24 points higher than Female customers.
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62 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 6% | |
Very Dissatisfied | 13% |
38 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Ceridian Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ceridian's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
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55 / 100
Very Satisfied
37%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
36%
CSAT according to African American/Black
Ceridian's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Ceridian's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Ceridian's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
Ceridian Customer Satisfaction Score by Age
Ceridian's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 34% | |||||||||||||||
| 31-35 | 17% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 67% |
Ceridian Customer Satisfaction Score by Usage
Ceridian's Customer Satisfaction score was rated the highest by customers who have used Ceridian's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Ceridian Customer Satisfaction Score by Industry
Ceridian's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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{
"title": "Ceridian Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 38,
"stars": 0,
"csatScore": 38,
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"scoreClassName": "",
"scoreLabel": 38
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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"groupId": 501,
"score": 50,
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}Ceridian Customer Satisfaction vs. Competitors
Compared to its competitors, Ceridian's Customer Satisfaction score is rated right above UKG, and is preceded by Workday.
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VS
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Ceridian Customer Service
3.2/5
Ceridian has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Ceridian's Customer Service
Address
3311 E Old Shakopee Rd, Bloomington, MN 55425
Website
http://www.ceridian.com
Phone Number
(180) 072-9765
Ceridian's Social Links
Quick Insights into Ceridian Customer Service
Ceridian's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
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Ranked Ceridian Customer Service the Highest
Ranked Ceridian Customer Service the Lowest
Ceridian Customer Service Score by Gender
Male customers rated Ceridian's Customer Service score 0.1 stars higher than Female customers.
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Male
3/5
Female
2.9/5
Ceridian Customer Service Score by Ethnicity
Ceridian's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.1 | Other | 4.1 |
Ceridian Customer Service Score by Age
Ceridian's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ceridian.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.8 | 51-55 | 3.8 |
Ceridian Customer Service Score by Usage
Ceridian's Customer Service score was rated the highest by customers who have used Ceridian's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ceridian Customer Service Score by Industry
Ceridian's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Ceridian Customer Service vs. Competitors
Compared to its competitors, Ceridian's Customer Service score is rated right above SyncHR, and is preceded by SwipeClock.
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Ceridian as an Employer
4.1/5
Ceridian has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ceridian scored a 14 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Ceridian would recommend the brand to a friend. ENPS measures how likely Ceridian employees would recommend working at Ceridian to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 51% | Promoters |
|---|---|
| 22% | Passive |
| 27% | Detractors |
