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SyncHR
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About SyncHR's Brand

Born and built for the Cloud, SyncHR delivers advanced HR, payroll and benefit management capabilities for growing enterprises with dynamic workforces. Among its major competitors, SyncHR is ranked in 1st place for NPS while Ceridian is 2nd, and Workday is 3rd. Overall, SyncHR has a negative social sentiment, when analyzing social media channels and online mentions.Their current valuation is $100.00M

Brand at a Glance

10%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.5/5
Customer Service

SyncHR Ranking

SyncHR NPS

SyncHR's Net Promoter Score (NPS) is a 52 with 64% Promoters, 24% Passives, and 12% Detractors. Net Promoter Score tracks whether SyncHR's customers would recommend using the product based on a scale of -100 to 100.

SyncHR Overall NPS

52
NPS
64%Promoters
24%Passives
12%Detractors
SyncHR Overall NPS

SyncHR NPS Trend

-100
-50
0
50
100
Aug 2020
55
Aug 202055
Apr 2022
52
Apr 202252

How Other Brands Compare

SyncHR is ranked first for NPS among its competitors. Workday and UKG come in second and third, with ADP coming in at #4. Among those competitors, it is the third most valued company behind ADP.

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SyncHR's Logo
SyncHR
Workday's Logo
Workday
UKG's Logo
UKG
ADP's Logo
ADP
Global Ranking#-#298#304#-
NPS523229-8
Social Sentiment Calculated by analyzing social media and other online mentionsNegativeNeutral-Neutral
Valuation Updated every 24 hours for public companies$100.00M$49.74B-$72.45B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SyncHR NPS vs. Competitors

Compared to its competitors, SyncHR's NPS is rated right above Ceridian.

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SyncHR's Logo
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SyncHR Customer Loyalty

10%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

10% of SyncHR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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10
10%
90
90%
SyncHR Customer Loyalty

SyncHR Customer Loyalty vs. Competitors

Compared to its competitors, SyncHR's Customer Loyalty score is rated right above Talentoday, and is preceded by ADP.

COMPANYCustomer Loyalty Score
UKG86%
Namely83%
Paylocity82%
Workday81%
Ceridian80%
ADP73%
SyncHR10%
TalentodayN/A

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VS
UKG's Logo
Namely's Logo
Paylocity's Logo
Workday's Logo
Ceridian's Logo
ADP's Logo
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SyncHR Product Quality

3.8/5

SyncHR has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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SyncHR Product Information

SyncHR serves markets in the United States. SyncHR supports Web devices and offers products for medium sized businesses.

SyncHR’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website
http://www.synchr.com
Company Size
51-200 Employees

Industry

Tech
Business Services
Enterprise
SaaS

Languages Supported

English

Product Type

Workforce Management Software
Benefits Administration Software
Human Resources (HR) Software
Payroll Software

SyncHR Product Quality vs. Competitors

Compared to its competitors, SyncHR's Product Quality score is rated right above Namely, and is preceded by Workday.

COMPANYProduct Quality Score
Ceridian4.2/5
Workday4/5
SyncHR3.8/5
Namely3.8/5
UKG3.8/5
Paylocity3.5/5
ADP2.9/5
TalentodayN/A

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Ceridian's Logo
Workday's Logo
Namely's Logo
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Paylocity's Logo
ADP's Logo
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SyncHR Pricing

SyncHR ROI & Value For Money

4/5

SyncHR has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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SyncHR Pricing Plans

SyncHR has a pricing structure that accommodates medium businesses.

Who Uses SyncHR?

Medium Businesses

SyncHR Pricing vs. Competitors

Compared to its competitors, SyncHR's ROI score is rated right above Workday, and is preceded by Ceridian.

COMPANYPricing Score
Ceridian4.1/5
SyncHR4/5
Workday3.9/5
UKG3.9/5
Namely3.5/5
Paylocity3.4/5
ADP2.9/5
TalentodayN/A

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VS
Ceridian's Logo
Workday's Logo
UKG's Logo
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Paylocity's Logo
ADP's Logo
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SyncHR Customer Satisfaction (CSAT)

SyncHR Customer Satisfaction (CSAT) Score

100 / 100

SyncHR has an overall Customer Satisfaction score of 100 rated by its users and customers.

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Very Satisfied0%
Satisfied100%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

SyncHR Customer Satisfaction vs. Competitors

Compared to its competitors, SyncHR's Customer Satisfaction score is rated right above Ceridian.

COMPANYCustomer Satisfaction (CSAT) Score
SyncHR100%
Ceridian81%
Workday73%
UKG66%
ADP65%
Paylocity42%
Namely0%
Talentoday0%

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Workday's Logo
UKG's Logo
ADP's Logo
Paylocity's Logo
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SyncHR Customer Service

3.5/5

SyncHR has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About SyncHR's Customer Service

Address

1601 Wewatta Street, Denver, CO 80202


Website

http://www.synchr.com


Phone Number

(720) 893-2000

SyncHR Customer Service vs. Competitors

Compared to its competitors, SyncHR's Customer Service score is rated right above Namely, and is preceded by UKG.

COMPANYCustomer Service Score
Ceridian4.2/5
Workday4/5
UKG3.9/5
SyncHR3.5/5
Namely3.2/5
Paylocity3.1/5
ADP2.8/5
TalentodayN/A

Unlock SyncHR Customer Service vs. Competitors Data

SyncHR's Logo
VS
Ceridian's Logo
Workday's Logo
UKG's Logo
Namely's Logo
Paylocity's Logo
ADP's Logo
Talentoday's Logo

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SyncHR as an Employer

2.9/5

SyncHR has a 2.9/5 stars for its overall company culture rated by their employees

  SyncHR CEO
bottom
45%
CEO of SyncHR

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SyncHR scored a 52 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SyncHR would recommend the brand to a friend. ENPS measures how likely SyncHR employees would recommend working at SyncHR to a friend.

Net Promoter Score

52
NPS Score
64%Promoters
24%Passive
12%Detractors

Employee Net Promoter Score

0
eNPS Score
50%Promoters
0%Passive
50%Detractors

Global Ranking Snapshot

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