52
NPS
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SyncHR
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About SyncHR's Brand
Born and built for the Cloud, SyncHR delivers advanced HR, payroll and benefit management capabilities for growing enterprises with dynamic workforces. Among its major competitors, SyncHR is ranked in 1st place for NPS while Ceridian is 2nd, and Workday is 3rd. Overall, SyncHR has a negative social sentiment, when analyzing social media channels and online mentions.Their current valuation is $100.00M
Brand at a Glance
10%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
SyncHR Ranking
- #1 / 4 of its competitors
SyncHR NPS
SyncHR's Net Promoter Score (NPS) is a 52 with 64% Promoters, 24% Passives, and 12% Detractors. Net Promoter Score tracks whether SyncHR's customers would recommend using the product based on a scale of -100 to 100.
SyncHR Overall NPS
| 64% | Promoters |
|---|---|
| 24% | Passives |
| 12% | Detractors |
SyncHR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
Apr 2022 52 | Apr 2022 | 52 |
How Other Brands Compare
SyncHR is ranked first for NPS among its competitors. Workday and UKG come in second and third, with ADP coming in at #4. Among those competitors, it is the third most valued company behind ADP.
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What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SyncHR NPS vs. Competitors
Compared to its competitors, SyncHR's NPS is rated right above Ceridian.
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SyncHR Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SyncHR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SyncHR Customer Loyalty vs. Competitors
Compared to its competitors, SyncHR's Customer Loyalty score is rated right above Talentoday, and is preceded by ADP.
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SyncHR Product Quality
3.8/5
SyncHR has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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SyncHR Product Information
SyncHR serves markets in the United States. SyncHR supports Web devices and offers products for medium sized businesses.
SyncHR’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.synchr.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Workforce Management Software
Benefits Administration Software
Human Resources (HR) Software
Payroll Software
SyncHR Product Quality vs. Competitors
Compared to its competitors, SyncHR's Product Quality score is rated right above Namely, and is preceded by Workday.
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SyncHR Pricing
SyncHR ROI & Value For Money
4/5
SyncHR has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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SyncHR Pricing Plans
SyncHR has a pricing structure that accommodates medium businesses.
Who Uses SyncHR?
Medium Businesses
SyncHR Pricing vs. Competitors
Compared to its competitors, SyncHR's ROI score is rated right above Workday, and is preceded by Ceridian.
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SyncHR Customer Satisfaction (CSAT)
SyncHR Customer Satisfaction (CSAT) Score
100 / 100
SyncHR has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SyncHR Customer Satisfaction vs. Competitors
Compared to its competitors, SyncHR's Customer Satisfaction score is rated right above Ceridian.
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SyncHR Customer Service
3.5/5
SyncHR has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About SyncHR's Customer Service
Address
1601 Wewatta Street, Denver, CO 80202
Website
http://www.synchr.com
Phone Number
(720) 893-2000
SyncHR's Social Links
SyncHR Customer Service vs. Competitors
Compared to its competitors, SyncHR's Customer Service score is rated right above Namely, and is preceded by UKG.
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SyncHR as an Employer
2.9/5
SyncHR has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
SyncHR scored a 52 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SyncHR would recommend the brand to a friend. ENPS measures how likely SyncHR employees would recommend working at SyncHR to a friend.
Net Promoter Score
52
NPS Score
| 64% | Promoters |
|---|---|
| 24% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
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