30
NPS
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Namely
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About Namely's Brand
Distinguished by its intense commitment to diversity, equity, and inclusion, HR technology leader Namely is an employer of choice that helps mid-sized employers and their employees thrive. Delivering and streamlining the complexities of recruiting, onboarding, time & attendance, performance management, benefits administration, compliance, payroll and analytics from a single platform, Namely also offers Managed Payroll and Benefits services. The company further differentiates the client experience through personalized service and easy-to-use applications. Among its major competitors, Namely is ranked in 3rd place for NPS while Justworks is 1st, and Workday is 2nd. Overall, Namely has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $600.00M
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Namely Ranking
- #2 / 4 of its competitors
Namely NPS
Namely's Net Promoter Score (NPS) is a 30 with 58% Promoters, 14% Passives, and 28% Detractors. Net Promoter Score tracks whether Namely's customers would recommend using the product based on a scale of -100 to 100.
Namely Overall NPS
| 58% | Promoters |
|---|---|
| 14% | Passives |
| 28% | Detractors |
Namely NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2020 31 | Aug 2020 | 31 |
Dec 2020 30 | Dec 2020 | 30 |
Mar 2021 30 | Mar 2021 | 30 |
Mar 2022 29 | Mar 2022 | 29 |
Nov 2022 29 | Nov 2022 | 29 |
Oct 2023 29 | Oct 2023 | 29 |
How Other Brands Compare
Namely is ranked second for NPS among its competitors. Workday and UKG come in first and third, with Zenefits coming in at #4. Among those competitors, it is the second most valued company behind Workday.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Namely NPS by Usage
Namely's NPS was rated the highest by customers who have used Namely's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 8 | 1 to 2 Years | 8 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
Namely Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Namely users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Namely Customer Loyalty vs. Competitors
Compared to its competitors, Namely's Customer Loyalty score is rated right above Workday.
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Namely Product Quality
3.8/5
Namely has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Namely Product Information
Namely serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Namely supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Namely’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Namely's product the highest. Reviewers from the Education industry rated Namely the lowest at 3.3.
- Website
- http://www.namely.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Benefits Administration Software
Human Resources (HR) Software
Professional Services Software
Payroll Software
Employee Recognition Software
Onboarding Software
Performance Management & Appraisal Software
HR Analytics Software
Quick Insights into Namely Product Quality
Namely's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Education industry.
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Ranked Namely Product Quality the Highest
Ranked Namely Product Quality the Lowest
Namely Product Quality Score by Usage
Namely's Product Quality score was rated the highest by customers who have used Namely's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Namely Product Quality Score by Industry
Namely's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Education industry customers.
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Namely Product Quality vs. Competitors
Compared to its competitors, Namely's Product Quality score is rated right above Gusto, and is preceded by BambooHR.
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Namely Pricing
Namely ROI & Value For Money
3.5/5
Namely has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Namely Pricing Plans
Namely has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Accounting industry think that they had the lowest ROI from Namely.
Who Uses Namely?
Small Businesses
Medium Businesses
Quick Insights into Namely ROI
Namely's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Accounting industry.
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Ranked Namely ROI the Highest
Ranked Namely ROI the Lowest
Namely ROI Score by Industry
Namely's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Accounting industry customers.
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Namely Pricing vs. Competitors
Compared to its competitors, Namely's ROI score is rated right above UKG, and is preceded by BambooHR.
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Namely Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Namely Customer Satisfaction vs. Competitors
Compared to its competitors, Namely's Customer Satisfaction score is rated right above EmployStream, and is preceded by Zenefits.
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Namely Customer Service
3.2/5
Namely has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Namely's Customer Service
Address
195 Broadway, 11th Floor, New York City, NY 10007
Website
http://www.namely.com
Phone Number
(855)626-3591
Namely's Social Links
Namely Customer Service vs. Competitors
Compared to its competitors, Namely's Customer Service score is rated right above UKG, and is preceded by BambooHR.
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Namely as an Employer
4.9/5
Namely has a 4.9/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Namely scored a 30 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Namely would recommend the brand to a friend. ENPS measures how likely Namely employees would recommend working at Namely to a friend.
Net Promoter Score
30
NPS Score
| 58% | Promoters |
|---|---|
| 14% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 73% | Promoters |
|---|---|
| 21% | Passive |
| 6% | Detractors |
