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NPS
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Rise
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About Rise's Brand
RISE is a device that turns your regular window shades into smart shades. Among its major competitors, Rise is ranked in 4th place for NPS while Paycom is 1st, and UKG is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Rise Ranking
- #3 / 4 of its competitors
Rise NPS
Rise's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Rise's customers would recommend using the product based on a scale of -100 to 100.
Rise Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Rise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Feb 2024 0 | Feb 2024 | 0 |
How Other Brands Compare
Rise is ranked third for NPS among its competitors. Paycom and UKG come in first and second, with Paychex coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rise NPS vs. Competitors
Compared to its competitors, Rise's NPS is rated right above Citra Health Solutions, and is preceded by Omada Health.
| COMPANY | NPS Score | |
|---|---|---|
 | Paycom | 48 |
 | UKG | 13 |
 | Omada Health | 3 |
| Rise | 0 |
 | Citra Health Solutions | N/A |
 | Paychex | -14 |
 | Catalyst | -50 |
 | RangeMe | -100 |
Rise Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Rise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rise Customer Loyalty vs. Competitors
Compared to its competitors, Rise's Customer Loyalty score is rated right above Catalyst.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rise | 100% |
| Catalyst | 83% |
| Paycom | 76% |
| Omada Health | 75% |
| Paychex | 74% |
| UKG | 64% |
| RangeMe | 10% |
| Citra Health Solutions | N/A |
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Rise Product Quality
5/5
Rise has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rise's overall Product Quality score rated by its users and customers.
Rise Product Information
Rise’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.risepeople.com
- Company Size
- 1-10 Employees
Industry
Tech
Hardware and Devices
Mobile App
SaaS
Sports & Entertainment
Rise Product Quality vs. Competitors
Compared to its competitors, Rise's Product Quality score is rated right above Paycom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rise | 5/5 |
| Paycom | 3.8/5 |
| Omada Health | 3.4/5 |
| UKG | 3.2/5 |
| Catalyst | 3.2/5 |
| Paychex | 2.8/5 |
| RangeMe | 1.5/5 |
| Citra Health Solutions | N/A |
Unlock Rise Product Quality vs. Competitors Data
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Rise Pricing
Rise ROI & Value For Money
4.5/5
Rise has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rise's overall ROI score rated by its users and customers.
Rise Pricing vs. Competitors
Compared to its competitors, Rise's ROI score is rated right above Paycom.
| COMPANY | Pricing Score | |
|---|---|---|
| Rise | 4.5/5 |
| Paycom | 3.8/5 |
| Omada Health | 3.5/5 |
| UKG | 3.2/5 |
| Catalyst | 3/5 |
| Paychex | 2.7/5 |
| RangeMe | 1.5/5 |
| Citra Health Solutions | N/A |
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Rise Customer Satisfaction (CSAT)
Rise Customer Satisfaction (CSAT) Score
100 / 100
Rise has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rise Customer Satisfaction vs. Competitors
Compared to its competitors, Rise's Customer Satisfaction score is rated right above Paycom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rise | 100% |
| Paycom | 83% |
| Omada Health | 71% |
| Catalyst | 67% |
| UKG | 51% |
| Paychex | 35% |
| RangeMe | 0% |
| Citra Health Solutions | 0% |
Unlock Rise Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Rise Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Rise Customer Service
4.5/5
Rise has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rise's overall Customer Service score rated by its users and customers.
About Rise's Customer Service
Address
Kastani 42, Canada
Website
http://www.risepeople.com
Phone Number
(207) 097-1843
Rise Customer Service vs. Competitors
Compared to its competitors, Rise's Customer Service score is rated right above Paycom.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rise | 4.5/5 |
| Paycom | 3.7/5 |
| Omada Health | 3.6/5 |
| Catalyst | 3.3/5 |
| UKG | 2.9/5 |
| Paychex | 2.4/5 |
| RangeMe | 1.5/5 |
| Citra Health Solutions | N/A |
Unlock Rise Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Rise Customer Service vs. Competitors data and gain insights into your customers today.
Rise as an Employer
4.1/5
Rise has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rise scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Rise would recommend the brand to a friend. ENPS measures how likely Rise employees would recommend working at Rise to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
