-50
NPS
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Catalyst
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About Catalyst's Brand
Catalyst is a leading B2B strategic branding and marketing communications firm. They work with mid-market medical/pharmaceutical, Among its major competitors, Catalyst is ranked in 3rd place for NPS while Veeva Systems is 1st, and LiveHive is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Catalyst Ranking
- #3 / 4 of its competitors
Catalyst NPS
Catalyst's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Catalyst's customers would recommend using the product based on a scale of -100 to 100.
Catalyst Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Catalyst NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -50 | Mar 2022 | -50 |
Dec 2022 -50 | Dec 2022 | -50 |
How Other Brands Compare
Catalyst is ranked third for NPS among its competitors. Veeva Systems and LiveHive come in first and second, with GNS Healthcare coming in at #4.
Catalyst |  Veeva Systems |  GNS Healthcare |  LiveHive | |
| Global Ranking | #- | #886 | #- | #- |
| NPS | -50 | 31 | - | 25 |
| Valuation Updated every 24 hours for public companies | - | $27.28B | $220.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Catalyst NPS vs. Competitors
Compared to its competitors, Catalyst's NPS is rated right above Affinaquest, and is preceded by MD Buyline.
| COMPANY | NPS Score | |
|---|---|---|
| Veeva Systems | 31 |
| LiveHive | 25 |
 | Caradigm | N/A |
| GNS Healthcare | N/A |
 | iVantage Health Analytics | N/A |
 | MD Buyline | N/A |
| Catalyst | -50 |
 | Affinaquest | -100 |
 | MedeAnalytics | -100 |
Catalyst Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Catalyst users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Catalyst Customer Loyalty vs. Competitors
Compared to its competitors, Catalyst's Customer Loyalty score is rated right above Veeva Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Catalyst | 83% |
| Veeva Systems | 82% |
| Affinaquest | 10% |
| MedeAnalytics | 10% |
| LiveHive | N/A |
| Caradigm | N/A |
| GNS Healthcare | N/A |
| iVantage Health Analytics | N/A |
| MD Buyline | N/A |
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Catalyst Product Quality
3.2/5
Catalyst has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Catalyst Product Information
Catalyst’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Business Services
Catalyst Product Quality vs. Competitors
Compared to its competitors, Catalyst's Product Quality score is rated right above MedeAnalytics, and is preceded by LiveHive.
| COMPANY | Product Quality Score | |
|---|---|---|
| Veeva Systems | 3.9/5 |
| LiveHive | 3.6/5 |
| Catalyst | 3.2/5 |
| MedeAnalytics | 2.5/5 |
| Affinaquest | 1.5/5 |
| iVantage Health Analytics | 1.5/5 |
| Caradigm | N/A |
| GNS Healthcare | N/A |
| MD Buyline | N/A |
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Catalyst Pricing
Catalyst ROI & Value For Money
3/5
Catalyst has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Catalyst Pricing vs. Competitors
Compared to its competitors, Catalyst's ROI score is rated right above MedeAnalytics, and is preceded by LiveHive.
| COMPANY | Pricing Score | |
|---|---|---|
| Veeva Systems | 3.9/5 |
| LiveHive | 3.5/5 |
| Catalyst | 3/5 |
| MedeAnalytics | 2.5/5 |
| Affinaquest | 1.5/5 |
| Caradigm | N/A |
| GNS Healthcare | N/A |
| iVantage Health Analytics | N/A |
| MD Buyline | N/A |
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Catalyst Customer Satisfaction (CSAT)
Catalyst Customer Satisfaction (CSAT) Score
66 / 100
Catalyst has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Catalyst Customer Satisfaction vs. Competitors
Compared to its competitors, Catalyst's Customer Satisfaction score is rated right above LiveHive, and is preceded by Veeva Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Veeva Systems | 76% |
| Catalyst | 67% |
| LiveHive | 0% |
| Affinaquest | 0% |
| MedeAnalytics | 0% |
| Caradigm | 0% |
| GNS Healthcare | 0% |
| iVantage Health Analytics | 0% |
| MD Buyline | 0% |
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Catalyst Customer Service
3.3/5
Catalyst has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Catalyst's Customer Service
Address
275 Promenade Street, Providence, RI
Website
http://www.catalystsecure.com
Phone Number
401-732-1886
Catalyst Customer Service vs. Competitors
Compared to its competitors, Catalyst's Customer Service score is rated right above MedeAnalytics, and is preceded by LiveHive.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veeva Systems | 4/5 |
| LiveHive | 3.7/5 |
| Catalyst | 3.3/5 |
| MedeAnalytics | 3/5 |
| Affinaquest | 1.5/5 |
| Caradigm | N/A |
| GNS Healthcare | N/A |
| iVantage Health Analytics | N/A |
| MD Buyline | N/A |
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Catalyst as an Employer
4.5/5
Catalyst has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Catalyst scored a -50 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Catalyst would recommend the brand to a friend. ENPS measures how likely Catalyst employees would recommend working at Catalyst to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
